Dermicus Teledermatology Platform
Dermicus is a CE-certified digital teledermatology platform for fast, secure and remote diagnosis of skin cancer and wounds. Dermicus improves patient experience with faster, early diagnosis and increases communication and collaboration between the clinicians. Dermicus provides a continuous e-learning platform for doctors and nurses to enable the adoption of teledermatology.
Features
- iPhone App to securely capture and send patient consultation data
- Web App for secure remote diagnosis by a specialist
- Secure digital collaboration - professional to professional
- Continuous education to support clinician training
Benefits
- Secure, fast remote diagnosis of skin cancer
- Reduction in patient referrals
- Reduction in face to face contact - patients and clinicians
- Reduction in number of excisions
- Improved patient diagnosis due to clinician collaboration across the platform
- Significant reduction in ulcer healing time
- Reduction of clinician time required for wound management
- Secure and compliant transition of patient data and images
- Continuous education for clinicians in teledermatology
- Secure Multi Disciplinary Team (MDT) collaboration and communication
Pricing
£300 a unit a month
Service documents
Framework
G-Cloud 12
Service ID
4 9 1 3 8 5 0 9 5 5 8 3 8 5 6
Contact
GNOSCO Teledermatology
Philip Daniels-May
Telephone: 020 8144 9739
Email: philip@gnosco.se
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
-
Dermicus is a platform that can be configured for skin cancer diagnosis, wound management, health in justice/prison health, and general patient photo communication.
Many customers start with implementing a single pathway but we are happy to support the addition of new pathways to your Dermicus solution. - Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
-
The service supports the three latest versions of the following browsers: Internet Explorer, Edge, Google Chrome and Mozilla FireFox
The service supports iPhone 6 (or later version) running iOS version 10 (or later). The customer also needs to procure a dermatoscope, Hiene iC1 is recommended.
GNOSCO are responsible for the App and platform and customer is responsible to being compliant with standard industry security requirements. - System requirements
-
- Supported browsers: Internet Explorer, Edge, Google Chrome and Mozilla FireFox
- Supports iOS 10 or later
- Requires secure WiFi or mobile data connection
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Support function by email weekdays 08.00-17.00 (excluding UK Public and Bank Holidays UK public holidays).
Support requests will be actioned immediately and will be resolved using our reasonable endeavours, as quickly as practicable to determine the next step in the troubleshooting / analysis.
Users will be kept up to date by email or phone, notifying them of progress regarding their support query. - User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- No
- Onsite support
- No
- Support levels
-
Support function by email weekdays 08.00-17.00 (excluding UK Public and Bank Holidays UK public holidays).
Support requests will be actioned immediately and will be resolved using our reasonable endeavours, as quickly as practicable to determine the next step in the troubleshooting / analysis.
Users will be kept up to date by email or phone, notifying them of progress regarding their support query. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Gnosco has designed the Dermicus solution to be extremely simple to implement and start being used by clinicians. Our solution is specifically designed to support organisations to start using Dermicus with none or little implementation support, allowing fast and easy onboarding.
Once the commercial arrangement is agreed, the Dermicus app will be installed on the required end user devices and user names and logins for the platform allocated. This can be done remotely by the Dermicus team.
All that is required after this is to log in and begin using the solution. When you log in and open a new request the users will connect automatically with the clinical centre they are assigned to on the Dermicus Platform. There's no special action to make this happen and levels of access can be allocated per role of the clinician.
Dermicus recommend onsite training in how to use the solution; however, the app has been designed to intuitively lead users along pre-defined pathways. As such the app is simple to use and requires only a very short training period (no more than one day) to become fully proficient. - Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- At the end of the contract, Gnosco aim for offboarding and data access to be as simple as possible. Gnosco will make all data input into the solution freely available to the buyer. It shall be the buyer's responsibility to engage the services of a data transition expert or a replacement service. Gnosco will provide a full data extract which shall be provided either to the buyer's replacement service or data transition expert. For the avoidance of doubt the Buyer shall be responsible for the migration of data into their new solution.
- End-of-contract process
-
Gnosco have designed the service to have as simple an exit as possible. From an end user device perspective Dermicus is like any other iPhone app and can be simply removed from the device. No data is stored on the device so once the app is deleted from the device it can be used as normal and will not store any Dermicus data.
The Gnosco customer team will be in contact throughout the term of the agreement and will support any data migration requirements required.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- Yes
- Compatible operating systems
- IOS
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
The mobile App must be installed to ensure the secure transmission of patient data into the Dermicus platform.
Secure access to the web App is provided by two-factor authentication by SMS code or smart card access. - Service interface
- Yes
- Description of service interface
- Native iOS application and web based application.
- Accessibility standards
- None or don’t know
- Description of accessibility
- At present the Dermicus solution has not specifically designed with any formal accessibility features. However the solution has been designed to be easily navigated and clearly laid out to aid comprehension and support safe clinical practice. Should the customer have any specific accessibility requirements please discuss them with the customer team.
- Accessibility testing
- None.
- API
- Yes
- What users can and can't do using the API
- All patient data and management information can be accessed via the API.
- API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- The configuration of new patient pathways and practice administration processes, not currently configured in the Dermicus platform can be added for any new customer.
Scaling
- Independence of resources
- The Dermicus platform is architected to utilize industry standard secure public cloud autoscaling technologies.
Analytics
- Service usage metrics
- Yes
- Metrics types
- A range of management service metrics are available, to be discussed during on-boarding process.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Data can be exported through REST APIs.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- JSON
- Data import formats
-
- CSV
- Other
- Other data import formats
- JSON
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- A service level of 99,9 % is provided and any failure to do so results in service credits that will be applied to the next invoice. For more information please see the attached SLA document.
- Approach to resilience
- Available on request.
- Outage reporting
- Email alerts.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- 2-factor authentication
- Access restrictions in management interfaces and support channels
- The platform allows customers to restrict user access specific to their role.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Security policies and processes complies with ISO 27001 and OWASP. Any documentation supporting these policies and processes are available on request.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- All changes are assessed for potential security impact and all changes are tracked through their lifetime.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Documentation available on request that conforms with ISO 27001 and OWASP.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Documentation available on request that conforms with ISO 27001 and OWASP.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Documentation available on request that conforms with ISO 27001 and OWASP.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Health and Social Care Network (HSCN)
Pricing
- Price
- £300 a unit a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
-
2x user accounts to Dermicus - 30 day trial
The following is excluded from free trial:
iPhone
Mobile or Wifi connectivity
Dermatascope - must be compatible with iPhone (recommended Heine iC1) - Link to free trial
- https://dermicus.com/en/book-demo/