SIMPLEX SERVICES (UK) LIMITED

Post Migration Cloud Support

Once services are migrated to Cloud, Simplex will ensure enduring support is transitioned successfully followed by a continuous improvement plan.

We provide proactive and preventive services across routine infrastructure operations such as patch, backup, and security management, and IT management processes such as incident, change and service request management.

Features

• Health status and Notifications
• ITIL Service and Business Continuity Assurance
• Service Catalogue Review and Enhancement with latest public cloud offerings
• Service Integration and Management
• Continuous Improvement inline with cloud technologies development trends
• Maintain an up-to-date Cloud Strategy and Road Map
• Technical Support for Azure and AWS cloud
• Service Validation and Testing
• Packaged Services including software licenses for as-a-service requirements
• Release and Deployment Management

Benefits

• Ensure your Service team are equipped to support the service
• Process is reviewed and tweaked to ensure right user experience
• Articulate impact of public cloud provider's updates for your environment
• Bridge the gap between your requirements and cloud offerings
• Provides high levels of transparency, security, and customer focus
• Ongoing service improvement and enhancements
• Integrated management in a multi vendor environment
• Maintains or exceeds your existing high compliance and security standards
• Leverage expertise to support launches and migrations
• Support to make sure business solutions are scalable, and secure

£650 to £900 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mohit@simplex-services.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

489697374911069

Contact

Mohit Bajaj
+447946789222
mohit@simplex-services.com

Planning

• Planning service: Yes
• How the planning service works: Once Simplex has helped with the migration, post migration support ensures all services are running optimally and the service support wrap operates as planned. Monitoring and Business continuity plan are re-reviewed to ensure they are fit for purpose. It is a not a one time but a continuous activity.; ; We provide an assigned Technical Delivery Manager to support on-boarding to AWS/Azure and a Cloud Architect for work stack configuration in support of the Migration / System Integration project.; ; The public cloud features and enhancements change continuously and this provides challenges for clients to keep up to date with trends and adopt the changes in a non-disruptive way. ; ; We work continuously with our clients to ensure they adopt cloud providers enhancements and technology changes in a structured and planned way through out the engagement. We regularly communicate with our clients about such changes, its impact on their environment and then work jointly to ensure a seamless adoption.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We will work with your support team to train them on the usage of cloud services provisioned and migrated by us on Azure and AWS. This will be a combination of overall cloud offerings as well as customised to your setup.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Simplex enables the setup and migration of existing and new services to cloud platform from various providers (like AWS and Azure).; ; We provide an assigned Technical Delivery Manager to support on-boarding to AWS/Azure and a Cloud Architect for work stack configuration in support of the Migration / System Integration project. ; ; The detailed planning takes place during the pre-migration phase before the actual setup commence. This includes capturing functional and non-functional requirements and mapping them to cloud offerings. The technology setup include high/low level design, configuration settings, testing - performance and availability. ; ; The actual migration include testing, proof on concept, pilot, fall back and rollback settings, manual and tool based migration execution, IT and user acceptance.; ; When in the post migration phase, the process and procedure previously defined by the project will be operational, followed and updated continuously. ; ; Our vendor agnostic approach ensures our clients are able to adopt the cloud of their choice in a seamless way. Our technology capabilities and skills across various industries ensures a structured and practical approach to set-up and migration.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Post Migration - Simplex recommends clients to carry out routine Disaster Recovery scenarios and other applicable tests to ensure the processes are in place to invoke support. We can lead, participate or facilitate the tests based on your needs.; ; Quality assurance is determined from the outset with the client and a robust and measurable set of requirements are baselined. These are then validated with a jointly defined acceptance criteria and will be validated during phases such as: technical testing, functional and user experience testing. Stress testing can also be carried to validate how the solution performs under load, such as high traffic or high number of concurrent users. We provide various customised QA templates for checklist and benchmarks to ensure cloud testing is comprehensive.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide support to all sorts of cloud services and we are agnostic of cloud providers (AWS, Azure Cloud). We offer 9am to 5pm or 24/7 support dependent on client needs and can be a combination of on-site and remote support. We have a team of consultants and specialists who are certified in the specific technology and cloud services area. We provide the 1st line and 2nd line support using our in house resources and we leverage on our relationship with the cloud service providers for any 3rd line support. We generally support three levels of support titled: Standard, Important and Critical. We work with clients to understand their business requirements and cost implications and then align workloads to support levels. We have Technical Account Manager and Cloud Specialist to help our clients define these support levels and ensure right fit throughout the contract. This activity is carried during the initial setup and can be altered if our client's requirement changes providing flexibility.

Service scope

• Service constraints: There are no constraints.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: The response times are defined as per customer's requirements and budgets. We broadly classify our support into three categories: Standard, Important and Critical. Standard: General guidance cases < 24 business hours; system impaired cases < 12 business hours. Important: General guidance cases < 24 hours; system impaired cases < 12 hours; production system impaired cases < 4 hours; production system down cases < 1 hour. Critical: General guidance cases < 24 hours; system impaired cases < 12 hours; production system impaired cases < 4 hours; production system down cases < 1 hour; business-critical system down cases < 15 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have not directly done web interface testing for assistive technology users but can work and channelise with partners to bring those testing experience for our clients.
• Support levels: We provide support to all sorts of cloud services and we are agnostic of cloud providers ( AWS, Azure Cloud). We offer 9am to 5pm or 24/7 support dependent on client needs and can be a combination of on-site and remote support. We have a team of consultants and specialists who are certified in the specific technology and cloud services area. We provide the 1st line and 2nd line support using our in house resources and we leverage on our relationship with the cloud service providers for any 3rd line support. We support three levels titled: Standard, Important and Critical. We work with clients to understand their business requirements and cost implications and then align workloads to support levels. We have Technical Account Manager and Cloud Specialist to help our clients define these support levels and ensure right fit throughout the contract. This activity is carried during the initial setup and can be altered if our client's requirement changes providing flexibility.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AWS, Azure

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Developed Vetting (DV)

Pricing

• Price: £650 to £900 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mohit@simplex-services.com. Tell them what format you need. It will help if you say what assistive technology you use.