SIMPLEX SERVICES (UK) LIMITED

Post Migration Cloud Support

Once services are migrated to Cloud, Simplex will ensure enduring support is transitioned successfully followed by a continuous improvement plan.

We provide proactive and preventive services across routine infrastructure operations such as patch, backup, and security management, and IT management processes such as incident, change and service request management.

Features

  • Health status and Notifications
  • ITIL Service and Business Continuity Assurance
  • Service Catalogue Review and Enhancement with latest public cloud offerings
  • Service Integration and Management
  • Continuous Improvement inline with cloud technologies development trends
  • Maintain an up-to-date Cloud Strategy and Road Map
  • Technical Support for Azure and AWS cloud
  • Service Validation and Testing
  • Packaged Services including software licenses for as-a-service requirements
  • Release and Deployment Management

Benefits

  • Ensure your Service team are equipped to support the service
  • Process is reviewed and tweaked to ensure right user experience
  • Articulate impact of public cloud provider's updates for your environment
  • Bridge the gap between your requirements and cloud offerings
  • Provides high levels of transparency, security, and customer focus
  • Ongoing service improvement and enhancements
  • Integrated management in a multi vendor environment
  • Maintains or exceeds your existing high compliance and security standards
  • Leverage expertise to support launches and migrations
  • Support to make sure business solutions are scalable, and secure

Pricing

£650 to £900 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mohit@simplex-services.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 8 9 6 9 7 3 7 4 9 1 1 0 6 9

Contact

SIMPLEX SERVICES (UK) LIMITED Mohit Bajaj
Telephone: +447946789222
Email: mohit@simplex-services.com

Planning

Planning service
Yes
How the planning service works
Once Simplex has helped with the migration, post migration support ensures all services are running optimally and the service support wrap operates as planned. Monitoring and Business continuity plan are re-reviewed to ensure they are fit for purpose. It is a not a one time but a continuous activity.

We provide an assigned Technical Delivery Manager to support on-boarding to AWS/Azure and a Cloud Architect for work stack configuration in support of the Migration / System Integration project.

The public cloud features and enhancements change continuously and this provides challenges for clients to keep up to date with trends and adopt the changes in a non-disruptive way.

We work continuously with our clients to ensure they adopt cloud providers enhancements and technology changes in a structured and planned way through out the engagement. We regularly communicate with our clients about such changes, its impact on their environment and then work jointly to ensure a seamless adoption.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We will work with your support team to train them on the usage of cloud services provisioned and migrated by us on Azure and AWS. This will be a combination of overall cloud offerings as well as customised to your setup.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Simplex enables the setup and migration of existing and new services to cloud platform from various providers (like AWS and Azure).

We provide an assigned Technical Delivery Manager to support on-boarding to AWS/Azure and a Cloud Architect for work stack configuration in support of the Migration / System Integration project.

The detailed planning takes place during the pre-migration phase before the actual setup commence. This includes capturing functional and non-functional requirements and mapping them to cloud offerings. The technology setup include high/low level design, configuration settings, testing - performance and availability.

The actual migration include testing, proof on concept, pilot, fall back and rollback settings, manual and tool based migration execution, IT and user acceptance.

When in the post migration phase, the process and procedure previously defined by the project will be operational, followed and updated continuously.

Our vendor agnostic approach ensures our clients are able to adopt the cloud of their choice in a seamless way. Our technology capabilities and skills across various industries ensures a structured and practical approach to set-up and migration.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Post Migration - Simplex recommends clients to carry out routine Disaster Recovery scenarios and other applicable tests to ensure the processes are in place to invoke support. We can lead, participate or facilitate the tests based on your needs.

Quality assurance is determined from the outset with the client and a robust and measurable set of requirements are baselined. These are then validated with a jointly defined acceptance criteria and will be validated during phases such as: technical testing, functional and user experience testing. Stress testing can also be carried to validate how the solution performs under load, such as high traffic or high number of concurrent users. We provide various customised QA templates for checklist and benchmarks to ensure cloud testing is comprehensive.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide support to all sorts of cloud services and we are agnostic of cloud providers (AWS, Azure Cloud). We offer 9am to 5pm or 24/7 support dependent on client needs and can be a combination of on-site and remote support. We have a team of consultants and specialists who are certified in the specific technology and cloud services area. We provide the 1st line and 2nd line support using our in house resources and we leverage on our relationship with the cloud service providers for any 3rd line support. We generally support three levels of support titled: Standard, Important and Critical. We work with clients to understand their business requirements and cost implications and then align workloads to support levels. We have Technical Account Manager and Cloud Specialist to help our clients define these support levels and ensure right fit throughout the contract. This activity is carried during the initial setup and can be altered if our client's requirement changes providing flexibility.

Service scope

Service constraints
There are no constraints.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
The response times are defined as per customer's requirements and budgets. We broadly classify our support into three categories: Standard, Important and Critical. Standard: General guidance cases < 24 business hours; system impaired cases < 12 business hours. Important: General guidance cases < 24 hours; system impaired cases < 12 hours; production system impaired cases < 4 hours; production system down cases < 1 hour. Critical: General guidance cases < 24 hours; system impaired cases < 12 hours; production system impaired cases < 4 hours; production system down cases < 1 hour; business-critical system down cases < 15 minutes
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We have not directly done web interface testing for assistive technology users but can work and channelise with partners to bring those testing experience for our clients.
Support levels
We provide support to all sorts of cloud services and we are agnostic of cloud providers ( AWS, Azure Cloud). We offer 9am to 5pm or 24/7 support dependent on client needs and can be a combination of on-site and remote support. We have a team of consultants and specialists who are certified in the specific technology and cloud services area. We provide the 1st line and 2nd line support using our in house resources and we leverage on our relationship with the cloud service providers for any 3rd line support. We support three levels titled: Standard, Important and Critical. We work with clients to understand their business requirements and cost implications and then align workloads to support levels. We have Technical Account Manager and Cloud Specialist to help our clients define these support levels and ensure right fit throughout the contract. This activity is carried during the initial setup and can be altered if our client's requirement changes providing flexibility.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
AWS, Azure

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£650 to £900 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mohit@simplex-services.com. Tell them what format you need. It will help if you say what assistive technology you use.