Hack Partners

Hack Partners Hackathons-as-a-service

Hack Partners have delivered over 5 hackathons, under the HackTrain name, for a number of clients including the Department for Transport, Angel Trains, GWR, Arriva, Go Ahead and Network Rail. Lauded as the best hackathon ever organised, HackTrain is the leading service provider for hackathons which result in cloud solutions.


  • Identifying client's pain points and challenges via a complimentary workshop
  • Identifying departments within client's organisation to participate in the workshop
  • Organising or aiding in the organisation of all logistics
  • Identifying relevant data sets from the client for the hackathon
  • Cleaning up and anonymising the data sets for the hackathon
  • Integrating new cloud technology with legacy technology
  • Cloud storing and distributing the data sets for the hackathon
  • Selecting talent for the hackathon through a rigorous application process
  • Providing and managing all resources for the hackathon


  • Innovative cloud prototypes produced from the client’s biggest challenges
  • Talented individuals typically inaccessible to work on the client’s challenges
  • A complimentary discovery phase completed about the client’s challenges
  • Potential to recruit from extremely talented technology individuals
  • Innovative branding and marketing by aligning with supplier
  • Discover collaboration opportunities via supplier's network
  • A complimentary discovery phase completed about the client’s challenges
  • Connecting the client with the HackTrain technology community
  • Introducing the client to other clients through the hackathon


£25000 to £100000 per instance per year

Service documents

G-Cloud 10


Hack Partners

Haydon Bartlett-Tasker

+44 (0) 7462858243


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints NA
System requirements NA

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 day to 1 week
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Single support level. We provide both a technical account manager and a utilisation account manager
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite on-boarding and regular followup meetings
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction A report is produced for the users.
End-of-contract process There is an off-boarding and results meeting at the end of the contract to tie off any loose ends.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility NA
Accessibility testing NA
Customisation available Yes
Description of customisation Buyers can customise their level of involvement in the service provided based on their actual needs. This is done on a case by case basis and requires the buyer/user to speak to our technical lead or their technical account manager.


Independence of resources We use AWS, a cloud provider that allows for increase in usage without sacrificing speed quality


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Never
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach NA
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99% Uptime
5 working day SLA.

Users are refunded by a % of each working day lost of the contract value that they don't have access to our software.
Approach to resilience Available on request.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels NA
Access restriction testing frequency Never
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach We do not have security governance that is accredited.
All of our machines are encrypted and all software requires passwords to be accessed.
Information security policies and processes We have a information security filing system where all policies are stored within.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have a log system that tracks all changes of our services and their respective components throughout their lifetime.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We work with a 3rd party to access any vulnerabilities.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We use a 3rd party for protective monitoring of our technology.

They run tests on our services once a year to find compromises.
Incident management type Undisclosed
Incident management approach The 3rd party creates reports for us once a year.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £25000 to £100000 per instance per year
Discount for educational organisations No
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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