Bronze Software Labs

TRIBE: Social Action & Community Capacity

TRIBE is a social action technology. The platform grows Community Capacity, facilitates Social Prescribing and can Micro Commission services directly via up-skilled community assets.

The purpose of the platform is to connect community resources at scale with people seeking help for either themselves or to address a community need.

Features

  • Mobile volunteering app containing local jobs
  • Geo-spatial impact analysis
  • Resource tracking
  • Capacity management
  • User access management
  • Social prescribing
  • Community capacity building
  • Micro commissioning services

Benefits

  • Gain insights on need across local communities
  • Track local volunteering iniatives and their success
  • Increase efficiency of volunteer allocation based on need in communities
  • Measure impact of CSR & volunteering work completed locally
  • Identify more impactful volunteering work to complete
  • Increase productivity of staff completing CSR
  • Savings through domiciliary care provision via Micro Commissioning

Pricing

£30000 to £60000 per licence per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

4 8 7 7 8 9 7 8 8 1 0 5 6 2 2

Contact

Bronze Software Labs

Michael Vinall

01952288215

michael.vinall@bronzelabs.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
Supported Internet Browser as detailed below

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are based on the priority of the issue as detailed further within the support levels section.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support is provided as part of the service, which includes a priority based system whereby the severity and scale of the issue dictates response times and target resolution times.

P1 - The entire Service is down and inaccessible to all users
P2 - Operation of the Services is severely degraded, or major components of the service are non operational and work cannot reasonably continue and impacting multiple users.
P3 - Certain non-essential features of the Service are impaired while most major components of the Service remain functional.
P4 - Errors that are, non-disabling, or cosmetic and clearly have little or no impact on the normal operation of the Services.
P5 - Verification of app compliance with latest iOS/Android updates.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide comprehensive onsite training, to enable users to make the most from our software.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Clients can request to have their data extracted from the platform, it will then be provided in a flat file format.
End-of-contract process
At the end of the contract the client will lose access to the platform, they will receive a copy of their data if required, before it is deleted.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The desktop service functions as an administrative portal, with the mobile application a platform for end-users to interact with.
Service interface
No
API
Yes
What users can and can't do using the API
Administrative users can access our API to retrieve and update the community service directory. This allows councils to integrate their own service directories and keep it in sync with the central Tribe service list.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users can set up teams, which includes user access control and customisation.

Scaling

Independence of resources
Our system utilises automatically scaling cloud services to ensure demands are met and applications are consistently performant.

Analytics

Service usage metrics
Yes
Metrics types
Both an individuals metrics, and aggregated team metrics can be viewed within the platform. This includes the number of volunteering requests raised, number completed within the allotted deadline, and a count of requests that have expired past their deadline without receiving help.

On an individual basis, statistics on the number of requests made, requests viewed, offers to help, and requests completed are reported.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Administrative users have the ability to export data as a function of the dashboards contained within the web management portal.
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
Web APIs

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.5% availability of service
Approach to resilience
The hosting utilised by our service uses a traditional resilient and scalable architecture which features load balancing, and storage & database hardware available across multiple key regions to ensure availability. Additionally, each of the components automatically scale to meet user demand to ensure a performant service.
Outage reporting
Services outages are displayed on a public dashboard.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Access to management interfaces and support channels are restricted through identify federation with two factor authentication.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
EY CertifyPoint
ISO/IEC 27001 accreditation date
18/04/2017
What the ISO/IEC 27001 doesn’t cover
The platform and infrastructure that hosts the software is ISO/IEC 27001 compliant. The current software applications themselves do not have certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
Security governance is an area where we apply continuous improvement, we review our internal policies regularly to ensure they are effective. These processes outline preventative measures in place to mitigate operational issues, and corrective actions to minimise impact should an incident occur.
Information security policies and processes
We use information security policies and processes we have developed internally, which are based on expertise collated from industry best practices and our clients requirements who operate across sectors with a great need for data security, specifically those operating within the UK Defence space.

The structure for improving and following policies spans the business, from developers providing recommendations on new secure technologies, to our CEO working closely with clients to improve our existing processes.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management is performed through use of modern software tools and established change management processes. Code is versioned through source control and deployed on sandbox systems to allow thorough testing, before a change is deployed to clients. Changes are tracked using an internal system, customers can call to request an update on progress, or access the change management portal directly.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Regular vulnerability scans are scheduled on our cloud service to ensure new vulnerabilities are identified swiftly and can be patched. Once a vulnerability is visible, it is scheduled into development as a priority to ensure it can be deployed quickly and the service remains secure.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Application and hardware logs are utilised internally to monitor any potential risks or threats. This includes the use of alerts which allow us to respond and mitigate potential issues quickly.
Incident management type
Supplier-defined controls
Incident management approach
Incidents can be triggered by automated alerts, or users contacting us by phone or email. Once an incident has been raised, it is assessed in line with our support levels to determine the scale and severity of the incident. Incidents of small-severity can be tracked within an online system, those larger in scale will be led by an Incident Manager who will keep the afflicted parties informed and later provide an incident report on what happened, what action we have taken, and any action users should take.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£30000 to £60000 per licence per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
We can provide a free trial to demonstrate service capability and ease of use, the trial will be made available for a subset of users. Please contact us for further information on this.

Service documents

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