Bronze Software Labs

TRIBE: Social Action & Community Capacity

TRIBE is a social action technology. The platform grows Community Capacity, facilitates Social Prescribing and can Micro Commission services directly via up-skilled community assets.

The purpose of the platform is to connect community resources at scale with people seeking help for either themselves or to address a community need.

Features

  • Mobile volunteering app containing local jobs
  • Geo-spatial impact analysis
  • Resource tracking
  • Capacity management
  • User access management
  • Social prescribing
  • Community capacity building
  • Micro commissioning services

Benefits

  • Gain insights on need across local communities
  • Track local volunteering iniatives and their success
  • Increase efficiency of volunteer allocation based on need in communities
  • Measure impact of CSR & volunteering work completed locally
  • Identify more impactful volunteering work to complete
  • Increase productivity of staff completing CSR
  • Savings through domiciliary care provision via Micro Commissioning

Pricing

£30000 to £60000 per licence per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

4 8 7 7 8 9 7 8 8 1 0 5 6 2 2

Contact

Bronze Software Labs

Michael Vinall

01952288215

michael.vinall@bronzelabs.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements Supported Internet Browser as detailed below

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are based on the priority of the issue as detailed further within the support levels section.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is provided as part of the service, which includes a priority based system whereby the severity and scale of the issue dictates response times and target resolution times.

P1 - The entire Service is down and inaccessible to all users
P2 - Operation of the Services is severely degraded, or major components of the service are non operational and work cannot reasonably continue and impacting multiple users.
P3 - Certain non-essential features of the Service are impaired while most major components of the Service remain functional.
P4 - Errors that are, non-disabling, or cosmetic and clearly have little or no impact on the normal operation of the Services.
P5 - Verification of app compliance with latest iOS/Android updates.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide comprehensive onsite training, to enable users to make the most from our software.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Clients can request to have their data extracted from the platform, it will then be provided in a flat file format.
End-of-contract process At the end of the contract the client will lose access to the platform, they will receive a copy of their data if required, before it is deleted.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The desktop service functions as an administrative portal, with the mobile application a platform for end-users to interact with.
Service interface No
API Yes
What users can and can't do using the API Administrative users can access our API to retrieve and update the community service directory. This allows councils to integrate their own service directories and keep it in sync with the central Tribe service list.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users can set up teams, which includes user access control and customisation.

Scaling

Scaling
Independence of resources Our system utilises automatically scaling cloud services to ensure demands are met and applications are consistently performant.

Analytics

Analytics
Service usage metrics Yes
Metrics types Both an individuals metrics, and aggregated team metrics can be viewed within the platform. This includes the number of volunteering requests raised, number completed within the allotted deadline, and a count of requests that have expired past their deadline without receiving help.

On an individual basis, statistics on the number of requests made, requests viewed, offers to help, and requests completed are reported.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Administrative users have the ability to export data as a function of the dashboards contained within the web management portal.
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats Web APIs

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.5% availability of service
Approach to resilience The hosting utilised by our service uses a traditional resilient and scalable architecture which features load balancing, and storage & database hardware available across multiple key regions to ensure availability. Additionally, each of the components automatically scale to meet user demand to ensure a performant service.
Outage reporting Services outages are displayed on a public dashboard.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Access to management interfaces and support channels are restricted through identify federation with two factor authentication.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 EY CertifyPoint
ISO/IEC 27001 accreditation date 18/04/2017
What the ISO/IEC 27001 doesn’t cover The platform and infrastructure that hosts the software is ISO/IEC 27001 compliant. The current software applications themselves do not have certification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach Security governance is an area where we apply continuous improvement, we review our internal policies regularly to ensure they are effective. These processes outline preventative measures in place to mitigate operational issues, and corrective actions to minimise impact should an incident occur.
Information security policies and processes We use information security policies and processes we have developed internally, which are based on expertise collated from industry best practices and our clients requirements who operate across sectors with a great need for data security, specifically those operating within the UK Defence space.

The structure for improving and following policies spans the business, from developers providing recommendations on new secure technologies, to our CEO working closely with clients to improve our existing processes.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change management is performed through use of modern software tools and established change management processes. Code is versioned through source control and deployed on sandbox systems to allow thorough testing, before a change is deployed to clients. Changes are tracked using an internal system, customers can call to request an update on progress, or access the change management portal directly.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Regular vulnerability scans are scheduled on our cloud service to ensure new vulnerabilities are identified swiftly and can be patched. Once a vulnerability is visible, it is scheduled into development as a priority to ensure it can be deployed quickly and the service remains secure.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Application and hardware logs are utilised internally to monitor any potential risks or threats. This includes the use of alerts which allow us to respond and mitigate potential issues quickly.
Incident management type Supplier-defined controls
Incident management approach Incidents can be triggered by automated alerts, or users contacting us by phone or email. Once an incident has been raised, it is assessed in line with our support levels to determine the scale and severity of the incident. Incidents of small-severity can be tracked within an online system, those larger in scale will be led by an Incident Manager who will keep the afflicted parties informed and later provide an incident report on what happened, what action we have taken, and any action users should take.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £30000 to £60000 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial We can provide a free trial to demonstrate service capability and ease of use, the trial will be made available for a subset of users. Please contact us for further information on this.

Service documents

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