VideoCentric Ltd

Zoom Rooms

Zoom is a world leader in enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones and room systems.


  • Video Conferencing
  • Audio & Web Conferencing
  • Hosts up to 500 participants per meeting
  • Wireless Content sharing
  • Up to 10,000 webinar participants & live streaming
  • Join from desktop, mobile, H.323/SIP meeting room systems


  • Turn any meeting room into a Zoom Room
  • Connect meeting room hardware with your Zoom platform
  • One touch to start meetings
  • Increase meeting productivity
  • Decrease voice conferencing spend


£0.29 to £35.43 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11


VideoCentric Ltd

Emily Shimell


Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Zoom Meetings
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints NA
System requirements
  • Internet connection
  • Meeting Room Video Conferencing system OR
  • Defined USB based Video peripherals
  • Suitable microphone/audio system
  • Zoom Meetings Subscription

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support is available up to 24 x 7, including Public Holidays, where agents or technical engineers are available for email or live support.

Tickets are prioritised based on the type of issue and response times depend upon the priority of the ticket.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing Zoom is committed to ensuring universal access to our products and services, so that all meeting hosts and participants can have the best experience possible. Zoom's accessibility features enable users with disabilities to schedule, attend, and participate in Zoom meetings and webinars, view recordings, and access administrative features across our supported devices.
Onsite support Yes, at extra cost
Support levels VideoCentric provide the UK's most comprehensive services for the world's leading Video Conferencing manufacturers, which provides value added support on top of the manufacturers standard support levels. Alongside VideoCentric's levels of onsite support with the UK's most experienced technical engineers, Zoom provides free support through the Customer Success Manager group. The CSM group is responsible for on-boarding new clients, training users and identifying any additional resources necessary for customer success and happiness. Zoom also provides free access to training and support videos on the website. For larger Zoom clients, a dedicated Account Manager will be assigned and is available to visit clients on site and engage engineering resources to support any technical requirements.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Customers are assigned a Client Success Manager who is responsible for assisting with user training, adoption and problem resolution. The CSM is assigned for the life of the account.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Upon contract termination, Zoom deactivates all user IDs related to the customer account and any saved data is deleted. Therefore, the customer will have to download any recorded meetings prior to their termination date by visiting their online user profile, navigating to their recordings and downloading selected recordings to an alternate source.
End-of-contract process Upon termination of the customer's contract, Zoom will deactivate all user IDs associated to that billing account and delete any saved recordings.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service NA
Accessibility standards WCAG 2.1 A
Accessibility testing Zoom is committed to ensuring universal access to our products and services, so that all meeting hosts and participants can have the best experience possible. Zoom's accessibility features enable users with disabilities to schedule, attend, and participate in Zoom meetings and webinars, view recordings, and access administrative features across our supported devices.
What users can and can't do using the API The Zoom API provides the ability for developers to easily add Video, Voice and Screen Sharing to your application. Our API is a server side implementation designed around REST, it does not support cross-origin resource sharing or access via a client side web application. The Zoom API helps manage the pre-meeting experience such as creating, editing and deleting resources like users, meetings and webinars. It also provides access to post-meeting information for tasks such as reporting and analytics. It does not provide access to the in-meeting experience such as current attendee list, who is current speaker or ability to mute participants; if you seek these features please have a look at our SDKs. Zoom API allows you to manage: Users Meetings Reports Groups IM Groups Cloud Recordings (Business and Education) Webinars Sub-Accounts
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Customers can customise the service using API's, please discuss if further customisation is required and can be discussed with VideoCentric & Zoom on a case by case basis.


Independence of resources Zoom engineers the global network to never exceed 50% capacity. Once capacity begins to approach 50%, Zoom adds additional resources to expand that capacity.


Service usage metrics Yes
Metrics types The Zoom Dashboard allows administrators on the account to view information ranging from overall usage to live in-meeting data. This data can be used to analyse issues that may have occurred as well better understand how users are holding meetings within your company. The Meetings section allows you to see the total live meetings as well as past meetings. Past meetings can be exported to a CSV file. This overview will show if audio, video, screen sharing, and recording were being used in the meeting as well. You can also see the license types of each user on your account.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra support
Organisation whose services are being resold Zoom

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach You can export a CSV file with recording details, including the host's email, Meeting ID, Meeting Topic, start date and time, and file size. Recordings can be exported in MP4, MP3 and VTT formats.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Zoom guarantees 99.9% uptime. Zoom give a credit if Downtime exceeds 0.1%. 
“Downtime” means the Services were not available to the Internet due to causes within the reasonable control of Zoom other than scheduled maintenance performed between the hours of 11 pm and 3 am PT. Downtime does NOT include any failure of Customer to access the Services due to third parties outside of the control of Zoom (such as internet service providers, network service providers or telecommunications service providers) or due to Customer hardware, software, systems or networks.
Approach to resilience Zoom web services leverage AWS high availability infrastructure with multi-region configuration operating in Active/Standby mode. For realtime communications, Zoom leverages multiple Tier 1 data centers running in Active/Active mode.
Outage reporting Zoom posts any general incident announcement and other announcements including scheduled maintenance, outages, updates, through our status page at For incidents affecting a specific customer, Zoom will notify the account owner and administrator(s) through email or as specified in fully executed agreement.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Management interfaces are accessed via user name and password derived from integration via SSO or user name and password stored in a salted hash. Interfaces are accessed based upon role based access control (RBAC).
Access restriction testing frequency At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 23/01/2017
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover This is a Zoom certification
PCI certification Yes
Who accredited the PCI DSS certification Trustwave (Zoom)
PCI DSS accreditation date 31/01/2013
What the PCI DSS doesn’t cover This is a Zoom certification
Other security certifications Yes
Any other security certifications
  • SOC2 Type 2 (Zoom)
  • Privacy Shield (Zoom)
  • TRUSTe (Zoom)

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards SOC2 Type 2, Privacy Shield, GDPR, TRUSTe Certified Privacy.
Information security policies and processes Zoom's security policies are derived from ISO 27001 framework.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change triggers for unique processes and controls are: Code, Database, Infrastructure, Data. Weekly meetings held to request changes that need to be performed during maintenance windows. Change requests are presented, validated, and scheduled. Changes are approved by the Change Manager.Implementation in production should not be by the same individual who developed the change. When staffing levels do not permit this separation, management oversight and approval of the change and testing process ensure appropriate processes are followed.Dev and test environments are physically and logically segregated from production. No customer data is used in testing.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Zoom has a formal Vulnerability Management Plan in place. Zoom performs monthly vulnerability and web application scanning using an external party (Qualys). Scan reports are reviewed by our Security and technical teams and discussed with the engineering and development teams. Validated findings are tracked in our JIRA system throughout remediation. Zoom has a monthly patch cadence. Zoom will patch all applications, workstations, and servers (virtual or physical) with all current operating system, database, and application patches deployed in our computing environment according to a schedule predicated on the criticality of the patch. Maintenance/patching typically will have no service downtime.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Zoom has a monthly vulnerability and web application scan. Findings are reviewed and validated by a technical and engineering team. Vulnerability rated on severity level and tracked internal systems. Vulnerability fixes are release from our engineering team and follow our formal change management process for deployment to production. Zoom also has DDoS monitoring and Managed service in place. Affected traffic are diverted and filtered through a scrubbing centre. Zoom responds to incidents as defined within our SOC2 report available upon execution of a mutual NDA.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Zoom communicates the incident response policy to internal and external users and instructs users to contact their supervisor and the information security representative if they become aware of a possible security breach. When a potential security incident is detected, a defined incident management process is initiated by authorised personnel. Incidents are tracked through the tracking application, which includes the corrective actions implemented in accordance with the defined policies and procedures.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0.29 to £35.43 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We can provide free trials & proof of concepts for organisations based upon their needs.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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