Bromcom Computers Plc

Bromcom Virtual School Shared Campus

Bromcom’s Shared Campus is an addition to our Cloud-MIS solution. Schools with shared premises and resources work from one system and have the student data separated based on home school. The schools maintain their separate official identity, teachers interact with MIS as normal and data transfer is seamless and automatic.

Features

  • Invisible integration for Teachers interaction
  • Easy Configuration
  • Seamless data transfer
  • Automated separation of student data for reporting
  • Easy statutory returns

Benefits

  • Mixed classes with no need for curriculum separation
  • Automated data exchanges
  • Enriched learning experience and broader student horizons

Pricing

£2,000 to £4,000 an instance a year

Service documents

Framework

G-Cloud 12

Service ID

4 8 3 1 3 3 5 9 4 7 5 9 4 6 7

Contact

Bromcom Computers Plc Sales Office
Telephone: 020 8290 7171
Email: sales@bromcom.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Bromcom MIS for Secondary Schools
Bromcom MIS for Primary Schools
Bromcom MIS for Multi Academy Trusts
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
The service is subject to planned maintenance, which is scheduled outside of normal UK school operational hours. Users are always given advance noticed of planned maintenance.
System requirements
  • Web browser: Chrome, Internet Explorer, Edge and Safari supported.
  • Microsoft Word (or compatible) for web merge reporting
  • Microsoft Excel subject to Excel integration requirements
  • Microsoft Power Bi account subject to BI integration requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depending on the type and priority of the ticket our response targets are between one hour and 16 working days. Incidents (such as software bugs) are treated with a higher priority than service requests (such as queries about how the software words) and in turn have a faster response and resolution target.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Bromcom uses a Microsoft product for our web chat service. This supports European accessibility standards and prioritises accessibility by design. Bromcom has also piloted the software with a range of users as part of the rollout and the evaluation criteria includes an accessibility review for assistive technology users.
Onsite support
Yes, at extra cost
Support levels
Costs are in the service pricing document, which shows the standard range of services offered.

Typically, Bromcom provides a SupportDesk service covering 1st, 2nd and 3rd line support and these are included in the costs contained in the pricing document. Bromcom has a standard SLA to cover support service levels based on ticket type (incident or service request) and priority.

All staff working on Bromcom’s SupportDesk are both product and technically trained helpdesk engineers and our aim is to resolve the majority of calls on first contact. Bromcom can also adapt the support function if the customer wishes to take on aspects of the support themselves; Multi Academy Trusts, Federations and Local Authorities may wish to take on the 1st line and 2nd line support for all or parts of the solution. Bromcom can provide specialist training and accreditation services to support third parties with this and can support integration of the respective service desks to ensure efficient escalation channels.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A Project Manager is appointed to manage the on-boarding process from start to finish in consultation with the school to make a smooth transition. Bromcom provides a comprehensive data migration service that is the best of its kind to ensure a simple and quick data transfer, with direct data extraction from SIMS, CMIS and RM Integris, with CTF and CSVs used from other systems. SIMS.net users can carry out their own migration with our bespoke software to further reduce cost. Training is provided using one a test migration of the school's own data and the System Manager is guided on which aspects of the service can be configured to their school’s needs, although a fully usable default configuration applicable to the school phase/type is provided. Typically the process of migration and training from account creation to ‘Go Live’ takes between 5 days to two weeks. Bromcom also provides transitional support in the form of daily phone calls during the first two weeks after the go-live date.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Customers can export any data at any time using built in functions, and therefore can extract data prior to the contract end.

At the end of the contract, the school’s SQL database is offered in its entirety to the User. The data will be placed on an encrypted backup set held on a portable medium [DVD or similar] and then made available for User collection from Bromcom HQ in Bromley, Kent, subject to 24 hours’ prior notice or uploaded to a secure location of the school's choosing. The password will be supplied separately.
End-of-contract process
Customers can export any data at any time and therefore can export data manually prior to contract termination. Also, the school will be offered free of additional charge, a copy of their school’s SQL database, which will be placed on an encrypted backup set held on a portable medium [DVD or similar] and made available for collection from Bromcom's UK Headquarters. The school account is decommissioned on expiry of the contract and no further access is available. The MIS data including any saved documents will be securely deleted from the cloud service no later than 30 days following the expiry of the contract or sooner at the customer’s request. Data backups taken before the contract expiry will continue to hold a copy of the school’s data until 30 days have passed, at which point a data backup copy will no longer be available. Should a database restoration be requested after contract termination (only possible within the 30 day limit), an additional charge will be made to cover costs.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Certain web pages render according to screen size and having a touch interface or a keyboard.

HTML5 utilised by the application.
Service interface
Yes
Description of service interface
...
Accessibility standards
WCAG 2.1 A
Accessibility testing
...
API
Yes
What users can and can't do using the API
Bromcom’s API is a secure web service that supports automatic data transfer with third party systems. This is a free to use option (for read access) with a free support programme for any third party wishing to integrate with the Bromcom MIS. The API scope covers all data items and is subject to access permission. Only successfully authenticated connections can retrieve data. These connection accounts are set up and administered by the buyer (school), permitting them to retain control over their data. All data transfers are encrypted using HTTPS connections. Read only access is standard. Users wishing to write back data should contact Bromcom for details.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
...

Scaling

Independence of resources
The service is designed to provide the stated services under all normal load conditions, including peak loading. Various load monitors are running 24/7 to log service loading and alerts provide service administration and management staff with weekly notice of performance and immediate notice of any exceptions outside of defined boundaries. The service capacity is increased in steps according to the customer number increase, although additional dynamic resource allocation is being built to provide further on demand allocation. Load balancing is used to distribute the load.

Analytics

Service usage metrics
Yes
Metrics types
We provide users with the following metrics via our support site:

Service uptime status,
Number calls raised, opened, and closed

We can supply reports that provide you with the following information:
% of calls responded to within the SLA,
% of calls resolved within the SLA,
A call break-down by product and priority.

Automated reports can also be setup and e-mailed; an example being calls raised this week and outstanding calls.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Aside from school MIS specific exports such as census and examination entries, the Bromcom MIS provides functionality to export data at the core of the service. All the provided reports utilise a standard toolbar that enables users to export any report. In addition, the included ad-hoc report designer also uses the standard toolbar and therefore enables users to select any data items from the system to export. A number of other facilities built into the system provide export data functions. An Excel add-in also enables live data to be securely and efficiently extracted from the MIS.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Excel 97-2003
  • Excel Worksheet
  • Powerpoint Presentation
  • RTF
  • Web Archive
  • Word Document
  • XPS Document
  • TIFF file
  • XML
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • EDI

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We aim to provide customers with 99.95% availability between core schools hours, 8am to 5pm and 98% at off peak times. These figures do not include downtime for planned maintenance and upgrades. Customers are informed 5 days in advance of any planned work. In the event of a serious service failure we provide service credits.
Approach to resilience
The service is hosted by Microsoft Azure on a Tier III platform with Tier IV physical infrastructure that offers 99.95% uptime service levels. Further information about the physical security of the data centres, geo-redundancy and other aspects of our resilience planning are available on request.
Outage reporting
We provide a service status dashboard, which is available through our support site along with e-mail notifications to customers.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
Other user authentication
This can be configured to request in addition to password, random characters from a user entered memorable word. Password and random character rules are defined by the school's MIS administrator. IP and time restrictions can also be associated to user accounts.
Access restrictions in management interfaces and support channels
Only successfully authenticated users have access to management interfaces and online support channels. Telephone support channels also require the successful completion of a verbal authentication procedure before support will be given.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA
ISO/IEC 27001 accreditation date
17 April 2020
What the ISO/IEC 27001 doesn’t cover
Nothing, it covers all areas of the service.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
20/6/2017
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
Nothing, it covers all areas of the service.
PCI certification
Yes
Who accredited the PCI DSS certification
URM (Ultima Risk Management)
PCI DSS accreditation date
22/08/2016
What the PCI DSS doesn’t cover
Our PCI DSS scope is the support domain which is where all support to clients is conducted and all client information is held and accessed. This domain has extremely stringent security controls applied to it.
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Data Security Policy,
Personal Data Security Policy,
Safe guarding Policy,
Data Protection Policy,
Business Continuity Management,
Computer and e-mail acceptable use policy,
Internet acceptable use policy,
Password protection policy,
Clean desk policy,
Physical security practices policy (e.g. building).

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Policies are in place to regulate the creation, testing, implementation and retirement of each component of the service. Beta environments are used in which tests are carried out on the internal performance of new components and their interaction with the main service.
Multiple stakeholders are involved in the change process as users generate requests and they are considered from the perspective of utility, feasibility and security. The purpose, scope and responsible engineer of each change is logged, so an audit trail is available. After beta testing a separate risk analysis is conducted to consider any unforeseen impact on the service.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
To maintain a secure network patches are reviewed within four hours of release then classified as emergency, critical, non-critical or non-applicable. Emergency patches are deployed within eight hours, while other applicable patches are applied within five days. The IT Manager undertakes a continuing process of vulnerability monitoring, identifying threats through daily scans of the network for known attacks and vulnerabilities and review of external sites, including ncsc.gov.uk and those of all vendors whose software operates within the network. All networked devices have current anti-virus software and vulnerability through human action/error is minimised by data security training for all staff.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Security at the border of the network is maintained through account locking at the third unsuccessful login attempt and the (optional) restriction of acceptable IP addresses for roles or users. Users with appropriate access can schedule an activity log to be generated to identify unusual patterns of access or activity. When data breaches are identified a defined process is followed and the incident is tagged as a breach for purposes of audit so that system integrity can be restored as quickly as possible. Data Breach Incidents are of critical priority and are resolved within three days.
Incident management type
Supplier-defined controls
Incident management approach
All incidents are logged and strictly dealt with following pre-defined processes. Faults are identified, quickly isolated and a potential work around determined. If no workaround is possible, or the incident is deemed to have too great an impact on system operation then the recovery phase of the Change management processes returns the system to its prior state within SLA timeframes. In the event that a work around is available, this will be distributed to all system users and work on a permanent solution will be undertaken via Problem Management. Customers have online access to review the status of their incidents.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
Other
Other public sector networks
London Grid for Learning (Atomwide)

Pricing

Price
£2,000 to £4,000 an instance a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Limited access trial accounts are available following service demonstration and a review of requirements. Trial accounts are on a shared sample database and usually limited to one week of access, on a first come, first serve basis.
Link to free trial
https://cloudmis.bromcom.com

Service documents