SecureCloud+ Limited

Managed Private Cloud OFFICIAL

OFFICIAL Private Cloud with a handling caveat of sensitive is an accreditable managed end-to-end service that delivers a scalable platform using VDI and remote application technology. Supporting existing legacy, new and complex applications, designed to meet storage/collaborative analysis requirements and manage raw and working files for big data analytics.


  • Accreditable computing, hosting and storage environments
  • Meets Pan-DLOD/TEPIDOIL Principles
  • Scalable 3D spatial OS platform simulating real-life operational situations
  • Development of flexible scenario simulations using agreed input parameters
  • Consume on-demand software applications
  • Store and access data using a secure Information Management module
  • Develop applications in a secure sand-box environment
  • Flexible raw compute and storage with defined customer virtual organisations
  • Storage and collaborative analysis of multiple large data sets
  • Available as on-premise solution within customer facility


  • Fully managed service removes the demand on internal IT resources
  • Extends the life, availability and stability of legacy applications
  • Increases availability and business value of legacy and current data
  • Improved security posture reducing attack vectors data-in-transit
  • Efficiency multiplies through improvements in data access, exploitation and sharing
  • Improved experience through deployment of acceleration technology
  • Financially efficient as capabilities scale in-line with user/operational demands
  • Increases productivity and facilitates local/remote collaboration through shared info/apps
  • Agile/scalable and repeatable deployment of applications reducing lengthy acceptance testing
  • Next-gen operational planning aiding strategic decisions in real-world scenarios


£6 per unit per month

Service documents

G-Cloud 10


SecureCloud+ Limited

Louis Crick

0330 123 3633

Service scope

Service scope
Service constraints The service will be subject to planned maintenance activities
System requirements Minimum conditions will be set dependent on customer requirement

User support

User support
Email or online ticketing support Email or online ticketing
Support response times During core working hours live chat questions are responded to instantly
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Accessible via a web portal enabling customers to chat in real time on service related enquires.
Web chat accessibility testing None
Onsite support Onsite support
Support levels Onsite support provided to meet the following SLAs:

Priority 1 - 8 hours
Priority 2 - 16 hours
Priority 3 - 24 hours
Priority 4 - 48 hours
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started SecureCloud+ will initiate a formal project to manage the on-boarding process. The initial stages of the project will include Start-up, Project Management Plan (PMP) and Stakeholder engagement and will establish the following:

• Project plan
• Communications plan
• Risk management log
• Service Design Pack (SDP)Technical Design Documents:
o High Level Design
o Low Level Design
• Service Management Plan (SMP)
• Service transition plans for:
o Migration
o Testing and Acceptance
o Training
o Exit

The appropriate training for users of the service will ensure they are familiar with the capability, functionality and can therefore realise the benefits as quickly as possible. A training plan will be created at the Service Transition stage of the on-boarding process. The delivery of the training plan will include relevant user guides, appropriate use policies and work instructions as well as documented FAQs.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The Off-Boarding process will be as per the standard G-Cloud Framework Off-Boarding process.
End-of-contract process The Off-Boarding process will be as per the standard G-Cloud Framework Off-Boarding process.

SecureCloud+ will agree a price for delivering the Exit Plan and will have 10 days to transfer all Customer generated data residing within the SecureCloud+ solution. Upon termination date SecureCloud+ will ensure that all of the Customer data is deleted and destroyed in a secure manner.

Using the service

Using the service
Web browser interface No
Command line interface No


Scaling available Yes
Scaling type Manual
Independence of resources Application usage is controlled via bandwidth load balancing in certain circumstances a customer may have a virtual organisation where resources will be dedicated to that customer community.
Usage notifications Yes
Usage reporting
  • Email
  • Other


Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Virtual Machines
  • Databases
Backup controls As part of the managed service Recovery Point Objective and Recovery Time Objective will be defined and agreed based on User requirement.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability SecureCloud+ provides comprehensive service management packages; Core and Enhanced.

The Core service guarantees an availability SLA of 99.95% over the service period, this is supported by contracted service credit mechanism of up to 5% of the MRC during the length of the contract.

The Enhanced service guarantees an availability SLA of 98.90% over the service period, this is supported by contracted service credit mechanism of up to 10% of the MRC during the length of the contract.

Where there are specific service requirements which differ from the standard packages, the requirement will be captured and priced during Solution Discovery.
Approach to resilience Available on Request
Outage reporting Service outages are reported on a public dashboard

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
Access restrictions in management interfaces and support channels Bastion server - no direct access to management interfaces, only accessible by a registered IP address.
Access restriction testing frequency At least every 6 months
Management access authentication Dedicated link (for example VPN)
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Assessment Bureau
ISO/IEC 27001 accreditation date 15/08/2017
What the ISO/IEC 27001 doesn’t cover All of the operations and internal departments are within scope at both Reading and Crewe sites, services provided to customers are covered by accreditation at the appropriate government classification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • DIAS Accredited RMADS
  • CyberEssential+
  • CCM CSA V3.0.1

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The Security Manual describes the reporting structure for the Company, this details each person's responsibility up to and including the Board.
Services are accredited to the appropriate classification. RMADS document sets are produced for each service detailing the security policies and processes. Each Service is policed by the Senior Information Security Manager at SecureCloud+.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Customer RFCs will be raised through the Service Desk and will be managed via a Change Advisory Board who will establish the service boundaries from 3 levels of functionality:

• User Service Request
• Minor Change Request
• Major Change Request

Upon approval the System Design Authority will be responsible for producing the High-Level Design and, the Low Level Design for any proposed change to a service.  

After which the following procedural steps will take place:

• Test & Evaluation
• Quality Check
• Change Implementation
• Back Out Plan
• Request for Change Completion  
• Change Wash-up
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Each service goes through a stringent risk management and accreditation assessment to ensure the relevant security incident and event monitoring technology and processes meet the guidelines set by GPG 13.

SecureCloud+ platforms are tested for vulnerability threat assessment by accredited companies annually.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach A number of SIEM best practices are employed in safeguarding and monitoring information within SecureCloud+ managed service such as

o Compliance
o Access control
o Perimeter Defenses
o Resource Integrity
o Intrusion Detection
o Malware Defense
o Acceptable Use

In the event of a security incident the task of reporting the action will be carried out by SecureCloud+ who will liaise with the relevant parties and collate the security information in accordance with MOD policy - GPG 13:

• This information will be made available when requested by the customer authority
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach • The End-User contacts the Service Desk (SD) to log the call and is provided a reference number and applied a priority.

• The SD will then perform first-line diagnostics for the Incident. If the initial diagnosis and rectification action clears the Incident, then it is closed with the agreement of the End-User.

• If the incident is still current, it will be assigned a resolution group.

• If the incident is resolved and agreed with the End-User then it is closed. If however the Incident cannot be resolved within the SLA, then the escalation process will begin.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Bastion server - no direct access to management interfaces, only accessible by a registered IP address.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £6 per unit per month
Discount for educational organisations No
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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