Ripple Intranet Limited

Ripple Intranet

Ripple is the communications intranet. Hosted in your Office 365 tenant. Connecting your workforce has never been easier.

Features

  • SharePoint Online intranet, deployed in your Office 365 tenant
  • Real time reporting of user engagement and content governance
  • Mobile-ready, no dedicated app needed
  • Ready for your organisation branding and colour palette
  • Alpha and Beta themes before Live
  • Mandatory reads to promote and track important content
  • 'My Feed' showing user documents, sites and content
  • People directory including shared sites and documents
  • Audience targeting of specific content to specific groups
  • Easy user options to like, follow, bookmark and comment

Benefits

  • Effortless internal communications. Create the content, no development skills required
  • Maximise investment in your Office 365 subscription
  • No duplication of Microsoft tools (forms, workflow etc.)
  • Visualise and track user engagement with analytics
  • Uses your own authentication so adheres to corporate security standards
  • Supported in the UK by the team that build Ripple

Pricing

£1.50 to £4.50 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

482249300112256

Ripple Intranet Limited

Phil Schofield

01223 787323

digitalmarketplace@rippleintranet.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Office 365
Cloud deployment model Public cloud
Service constraints Ripple is deployed into your Office 365 environment. You will need to have an Office 365 tenant with in-scope users appropriately licenced (SharePoint Online Plan 2, F1 plan, Enterprise E1 or above)
System requirements
  • Office 365 tenant
  • 1 x Office 365 E3 licence
  • Users licenced with SharePoint Plan 2, F1, E1 or above
  • Supported browsers: IE11+, Chrome, Edge, Safari

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are defined in the Service Level Agreement and depend on the impact and severity of the issue raised as assessed by the user and validated by the support desk.

The support desk is available Monday to Friday 9am - 5pm.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels All support is treated equally. If you've got a problem, we will work with you to fix it.

The support is provided directly by the technical team, the same team who built it.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We work with you across four areas during the onboarding process.

1. Prepare: first we need to help you get the foundations ready. This is about your content, how you want to tag things, who your intranet team are, and what you want it to look and feel like.

2. Set up: we do this bit before you - it's configuration and it's boring!

3. Learn: we support you in training your content editors, run a train-the-trainer webinar and provide user documentation.

4. Communications: we can support your communication efforts internally; we've got some templates you can use to make sure your teams know what is coming.

This process is suitable for alpha, beta and live. All alpha and beta branding is available.
Service documentation No
End-of-contract data extraction Your data is stored in your Office 365 tenant. No user data is separately stored by Ripple Intranet. You can extract data from your Office 365 tenant following Microsoft's standard export processes.
End-of-contract process At the end of the contract your access to the service will be removed. All of the data is contained within your Office 365 environment. No data extraction is needed.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service User experience is equal across mobile and desktop.

Content editing and creating new content is completed on a desktop device.
API No
Customisation available Yes
Description of customisation Working with our designer, Ripple Intranet can be customised to match your brand guidelines; changing the colours, logos and fonts as wanted.

You can also control the taxonomy and define how content is sorted and grouped.

Scaling

Scaling
Independence of resources Ripple Intranet is hosted in each customer's Office 365 tenant and is not affected by other customer instances.

Customers have SLAs with Microsoft directly for overall tenant availability.

Analytics

Analytics
Service usage metrics Yes
Metrics types Service metrics are provided in Power BI and are categorised as:

Intranet access - dates, times, locations, browser type, device type, session duration by user and roll up organisation level etc.

Engagement - pages visited, time on page, likes/comments, top contributors, core audience etc.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Data is protected by Microsoft.

All applicable information is available from Microsoft directly.

https://www.microsoft.com/en-us/trustcenter/default.aspx
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data is hosted in your Office 365 tenant, under your control.

Data can be exported into various destinations following Microsoft's standard export process found here - https://support.office.com/en-ie/article/information-about-manual-migration-of-sharepoint-online-content-e97b214e-b4e8-4485-850a-5e3a68470031
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Microsoft guarantee 99.99% up time. Ripple intranet is deployed into your Office 365 tenant and is subject to this guarantee from Microsoft.

Ripple guarantees 99% up time, subject to all required Office 365 services in your tenant being available
Approach to resilience All applicable information is available from Microsoft directly.

https://www.microsoft.com/en-us/trustcenter/default.aspx
Outage reporting All applicable information is available from Microsoft directly.

https://www.microsoft.com/en-us/trustcenter/default.aspx

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels All applicable information is available from Microsoft directly. https://www.microsoft.com/en-us/trustcenter/default.aspx
Access restriction testing frequency At least once a year
Management access authentication Other
Description of management access authentication Our service is deployed into your Office 365 environment. Authentication to Ripple is managed by you.

Access by Ripple employees to supporting tools is strictly permissions-controlled and uses 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We are currently in the process (as at time of application) of completing our ISO27001 certification.
Information security policies and processes Follow the standard ICO monitoring and review practices for data protection and ISO27001 framework.

Our CTO has overall responsibility for technical security. We have a named Data Protection Officer who is responsible for all aspects of data protection.

Staff are trained in data protection (DPA2018), privacy and electronic communication regulations (PECR2003) and general data subject's rights.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All applicable information is available from Microsoft directly. https://www.microsoft.com/en-us/trustcenter/default.aspx
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All applicable information is available from Microsoft directly. https://www.microsoft.com/en-us/trustcenter/default.aspx
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach All applicable information is available from Microsoft directly. https://www.microsoft.com/en-us/trustcenter/default.aspx
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach All applicable information is available from Microsoft directly. https://www.microsoft.com/en-us/trustcenter/default.aspx

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1.50 to £4.50 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A full version of Ripple is available in a dedicated environment for two weeks, for free.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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