Ripple Intranet
Ripple is the communications intranet. Hosted in your Office 365 tenant. Connecting your workforce has never been easier.
Features
- SharePoint Online intranet, deployed in your Office 365 tenant
- Real time reporting of user engagement and content governance
- Mobile-ready, no dedicated app needed
- Ready for your organisation branding and colour palette
- Alpha and Beta themes before Live
- Mandatory reads to promote and track important content
- 'My Feed' showing user documents, sites and content
- People directory including shared sites and documents
- Audience targeting of specific content to specific groups
- Easy user options to like, follow, bookmark and comment
Benefits
- Effortless internal communications. Create the content, no development skills required
- Maximise investment in your Office 365 subscription
- No duplication of Microsoft tools (forms, workflow etc.)
- Visualise and track user engagement with analytics
- Uses your own authentication so adheres to corporate security standards
- Supported in the UK by the team that build Ripple
Pricing
£1.50 to £4.50 a user a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at digitalmarketplace@rippleintranet.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 11
Service ID
4 8 2 2 4 9 3 0 0 1 1 2 2 5 6
Contact
Ripple Intranet Limited
Alex Graves
Telephone: 0333 9397976
Email: digitalmarketplace@rippleintranet.com
Service scope
- Software add-on or extension
- Yes
- What software services is the service an extension to
- Office 365
- Cloud deployment model
- Public cloud
- Service constraints
- Ripple is deployed into your Office 365 environment. You will need to have an Office 365 tenant with in-scope users appropriately licenced (SharePoint Online Plan 2, F1 plan, Enterprise E1 or above)
- System requirements
-
- Office 365 tenant
- 1 x Office 365 E3 licence
- Users licenced with SharePoint Plan 2, F1, E1 or above
- Supported browsers: IE11+, Chrome, Edge, Safari
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Response times are defined in the Service Level Agreement and depend on the impact and severity of the issue raised as assessed by the user and validated by the support desk.
The support desk is available Monday to Friday 9am - 5pm. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
All support is treated equally. If you've got a problem, we will work with you to fix it.
The support is provided directly by the technical team, the same team who built it. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
We work with you across four areas during the onboarding process.
1. Prepare: first we need to help you get the foundations ready. This is about your content, how you want to tag things, who your intranet team are, and what you want it to look and feel like.
2. Set up: we do this bit before you - it's configuration and it's boring!
3. Learn: we support you in training your content editors, run a train-the-trainer webinar and provide user documentation.
4. Communications: we can support your communication efforts internally; we've got some templates you can use to make sure your teams know what is coming.
This process is suitable for alpha, beta and live. All alpha and beta branding is available. - Service documentation
- No
- End-of-contract data extraction
- Your data is stored in your Office 365 tenant. No user data is separately stored by Ripple Intranet. You can extract data from your Office 365 tenant following Microsoft's standard export processes.
- End-of-contract process
- At the end of the contract your access to the service will be removed. All of the data is contained within your Office 365 environment. No data extraction is needed.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
User experience is equal across mobile and desktop.
Content editing and creating new content is completed on a desktop device. - Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
-
Working with our designer, Ripple Intranet can be customised to match your brand guidelines; changing the colours, logos and fonts as wanted.
You can also control the taxonomy and define how content is sorted and grouped.
Scaling
- Independence of resources
-
Ripple Intranet is hosted in each customer's Office 365 tenant and is not affected by other customer instances.
Customers have SLAs with Microsoft directly for overall tenant availability.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Service metrics are provided in Power BI and are categorised as:
Intranet access - dates, times, locations, browser type, device type, session duration by user and roll up organisation level etc.
Engagement - pages visited, time on page, likes/comments, top contributors, core audience etc. - Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Other
- Other data at rest protection approach
-
Data is protected by Microsoft.
All applicable information is available from Microsoft directly.
https://www.microsoft.com/en-us/trustcenter/default.aspx - Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
-
Data is hosted in your Office 365 tenant, under your control.
Data can be exported into various destinations following Microsoft's standard export process found here - https://support.office.com/en-ie/article/information-about-manual-migration-of-sharepoint-online-content-e97b214e-b4e8-4485-850a-5e3a68470031 - Data export formats
-
- CSV
- ODF
- Data import formats
-
- CSV
- ODF
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
Microsoft guarantee 99.99% up time. Ripple intranet is deployed into your Office 365 tenant and is subject to this guarantee from Microsoft.
Ripple guarantees 99% up time, subject to all required Office 365 services in your tenant being available - Approach to resilience
-
All applicable information is available from Microsoft directly.
https://www.microsoft.com/en-us/trustcenter/default.aspx - Outage reporting
-
All applicable information is available from Microsoft directly.
https://www.microsoft.com/en-us/trustcenter/default.aspx
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Identity federation with existing provider (for example Google Apps)
- Access restrictions in management interfaces and support channels
- All applicable information is available from Microsoft directly. https://www.microsoft.com/en-us/trustcenter/default.aspx
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Other
- Description of management access authentication
-
Our service is deployed into your Office 365 environment. Authentication to Ripple is managed by you.
Access by Ripple employees to supporting tools is strictly permissions-controlled and uses 2-factor authentication
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- Between 6 months and 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- We are currently in the process (as at time of application) of completing our ISO27001 certification.
- Information security policies and processes
-
Follow the standard ICO monitoring and review practices for data protection and ISO27001 framework.
Our CTO has overall responsibility for technical security. We have a named Data Protection Officer who is responsible for all aspects of data protection.
Staff are trained in data protection (DPA2018), privacy and electronic communication regulations (PECR2003) and general data subject's rights.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- All applicable information is available from Microsoft directly. https://www.microsoft.com/en-us/trustcenter/default.aspx
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- All applicable information is available from Microsoft directly. https://www.microsoft.com/en-us/trustcenter/default.aspx
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- All applicable information is available from Microsoft directly. https://www.microsoft.com/en-us/trustcenter/default.aspx
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- All applicable information is available from Microsoft directly. https://www.microsoft.com/en-us/trustcenter/default.aspx
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £1.50 to £4.50 a user a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- A full version of Ripple is available in a dedicated environment for two weeks, for free.
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at digitalmarketplace@rippleintranet.com.
Tell them what format you need. It will help if you say what assistive technology you use.