Twin Technology

TT - Rapid Analytics Package

Twin Technology offers Education, HR, Sales & Marketing, BFSI, IIOT, Edge, Healthcare, Retail & Customer Analytics through its Rapid deployment Methodology.

Features

  • Both Kubernetes and bare metal based deployments
  • Quick implementation without technical intervention
  • 99.6% Uptime on High Availability Deployments
  • Best in Class Service & Support teams – 24X7
  • Deployed on Cloud (AWS, Azure, GC) & On Premise
  • Can read any sort of data – structured and unstructured
  • Custom Development is possible
  • Flexible pricing models

Benefits

  • Fastest way to Insights
  • Budget way to last mile Analytics
  • Real time Analytics
  • Improve Top line and Bottom line
  • On Premise Deployments
  • Data Lake or Data Lake Houses are built easily
  • Deploy Analytics in Short Duration
  • Pre-built Templates are suggested

Pricing

£5.00 to £99.00 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@twintechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 8 2 2 3 5 4 8 6 8 7 8 3 8 5

Contact

Twin Technology Larry Rach
Telephone: 01923 228820
Email: sales@twintechnology.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
TT-Reverse Inventory Management.
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints
There are no restrictions on this service other than normal support available during weekday 0900 - 1800 Mon - Fri excluding English Public and Bank Holidays. There will be periodic scheduled maintenance shutdowns but these will be well outside the normal working hours with shortest duration possible and with at least one week's notice.
System requirements
  • Any Smart Device Can Be Used
  • Hardware Agnostic

User support

Email or online ticketing support
Email or online ticketing
Support response times
Tickets and emails are answered in normal working hours, we have an SLA of 4 hours for all tickets during these hours. No support is given at weekends unless we give prior agreement although this can be added to the contract at extra cost.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We have tested solutions, however we have not needed to provide this to a client yet.
Onsite support
Yes, at extra cost
Support levels
We are very flexible in our support offering and can cater for lots of variation and come up with bespoke pricing.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online documentation including Help and FAQs is available. Onsite training available at extra cost. Online training being developed.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
We will provide all data in 'csv' format if requested.
End-of-contract process
Once the contract ends, a charge for the data will be applied if it is requested after the contract ends. This will be based upon the size of the data file and transport requirements. However we will keep this to the minimal.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile device has been optimised so some screens can appear different to the desktop version to allow for the content.
Service interface
No
API
Yes
What users can and can't do using the API
Only some services can be set up or make changes by the users through API.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Depending on whether it is a bolt-on to an existing ERP system or a legacy syatem or whether it is a stand-alone application platform, the users can customise based on a parameter driven scheme.

Scaling

Independence of resources
Adequate resource planning at implementation stage ensures there is is additional resource available promptly when and where required and thus this situation where demands from other users affect the service level to the original user.

Analytics

Service usage metrics
Yes
Metrics types
Metrics can be provided to the customer on usage and when calls took place. These are exported via the Vidyorouter and can be viewed in a CSV file.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
DataBits Solutions

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Via a secure web-portal
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
The service operates from secure UK data centre locations and the equipment is only accessible by cleared TT technical personnel. All customer data resides within the TT Rapid Analytics Package managed racks and no data is transferred either outside of this environment or overseas. The service operates in line with the guidance laid out in the ISO27001:2013 certification for Information and Security Management. We operate a robust data protection policy and retain customer data for the minimum amount of time necessary to deliver the service.
Data protection within supplier network
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
The service operates in line with the guidance laid out in the ISO27001:2013 certification for Information and Security Management. We operate a robust data protection policy and retain customer data for the minimum amount of time necessary to deliver the service.

Availability and resilience

Guaranteed availability
Service levels to end users are guaranteed through back to back SLA with datacentre deployed and other suppliers. More information is available on request.
Approach to resilience
This information is available upon request, however as part of a solution request we will disclose this when we have understood your requirement.
Outage reporting
Public dashboard and email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
If a client requires access to the Cloud Video Conferencing service administration portal they will access it via a secure HTTPS login using industry standard KPI.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Barclaycard
PCI DSS accreditation date
28/04/2019
What the PCI DSS doesn’t cover
American express transaction or Diner card transactions.
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
We are working towards ISO 27001 standards.
Information security policies and processes
Director of Technical Services is responsible for all aspects of security. There are stipulated policies in place with risks clearly idenfied especially where compliance is mandatory. Monitoring of these is done through periodic checks. To supplement this, there is also a Whistleblowing Policy.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All components are recorded on a asset register and asset tagged where necessary. Should changes be needed a formal request is submitted to the change management board and risks would be assessed against the current safeguards in place against that component. Based on this assessment that change management board would recommend the correct and safest course of action.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Potential threats are identified through risk assessments. Our response to identified threats is measured on severity and impact. This also defines the level to which the issue is escalated.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We run anti-virus software on all servers and also gain reporting within our network on intrusion and unauthorised access attempts.

Continual monotoring enables potential security threats and their severity. Through effective patch releases from time to time and through monitoring their effectiveness, the protective monitoring process builds up intelligence to progressively refine itself and be better preapred by anticipating threats.
Incident management type
Supplier-defined controls
Incident management approach
There is a catelogue of likely common events with specified course of actions/processes to address and resolve. Within this, there is a defined process of incident notofication. Each notification is recorded in an Incident Management Register, what was done to address it and how effective it was. Based on this periodic reports are produced and distributed to relevant parties.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5.00 to £99.00 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A demo version is available with skeleton multi-tier set-up to try out for a period of one week where appropriate.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@twintechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.