Jisc Services Ltd

Cloud Professional Services

The Jisc Cloud Advisory Services provide specialist technical and business consultancy to organisations using, or planning to use, the cloud. We draw on our experience of AWS, Azure, GCP and Microsoft 365 to offer organisations skilled resources to meet short-term business challenges and/or long-term projects or cloud-centred digital transformation programmes.

Features

• Best-in-class technology advice, engineering and support
• Security consultants, data, ML and AI specialists, database architects
• Cloud consultants, project managers, AWS, Azure and GCP solution architects
• Network consultants, including Janet, ExpressRoute, DirectConnect and Cyber security
• Help develop your IT strategy and Target Operating Model (TOM)
• Guidance when planning your cloud migration and application migrations
• Advice on cloud adoption and achieving business change
• Backed by our ISO 27001 certification
• 15 years’ experience, Microsoft CSP, AWS and GCP partners
• UK-based consultants, architects, engineers, security experts and DBAs

Benefits

• Align your business strategy and your IT strategy
• Deliver business change and become more effective and efficient
• Identify the right cloud solution to achieve your goals
• Accelerate your cloud strategy, cloud roadmap and cloud adoption
• Achieve cost control, reduce costs and improve service delivery
• Improve governance, reduce risk and ensure compliance (GRC)
• Optimise your use of Microsoft Azure, AWS and GCP
• Deliver your project on time and budget and compliantly
• Trusted technology advisor and ally of the public sector
• Aligned values and knowledge transfer at every step

£800 to £1,200 a person a day

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Service definition document (pdf)
• Terms and conditions (pdf)

Framework

G-Cloud 12

Service ID

479080446734950

Contact

Jisc Services Ltd

Jisc helpdesk

03003002212

help@jisc.ac.uk

Planning

• Planning service: Yes
• How the planning service works: Jisc can provide a variety of planning services through related G-Cloud cloud professional services. Jisc caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Jisc can provide a variety of planning services through related G-Cloud cloud professional services. Jisc caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Jisc consultants and solution architects will work with you to determine appropriate quality assurance and performance testing plans.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Under our related managed service products, also listed in G-Cloud, we offer support for both hosting and software. These services include Managed AWS, Managed Azure, Managed GCP, Managed Database and Managed Office 365. Services are supported by Jisc's in-house team of cloud support engineers, backed up by specialist subject matter experts covering fields such as networks, security and applications.

Service scope

• Service constraints: The service is provided during core business hours (9am to 5pm, Monday to Friday, excluding national holidays). The service excludes travel and subsistence costs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 8 hours (i.e. 1 working day)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: All service requests and change requests can be raised via web chat.
• Web chat accessibility testing: None
• Support levels: When buying professional services from Jisc you will usually engage directly with our Cloud Consultants and AWS, Azure or GCP Solutions Architects. We provide a service desk for our managed services customers but this is treated as a fall-back method of contacting us for this service. The response time indicated above (8 hours) is for a response from your nominated Cloud Consultant or Solutions Architect.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Pricing

• Price: £800 to £1,200 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Service definition document (pdf)
• Terms and conditions (pdf)