Jisc Services Ltd

Cloud Professional Services

The Jisc Cloud Advisory Services provide specialist technical and business consultancy to organisations using, or planning to use, the cloud. We draw on our experience of AWS, Azure, GCP and Microsoft 365 to offer organisations skilled resources to meet short-term business challenges and/or long-term projects or cloud-centred digital transformation programmes.

Features

  • Best-in-class technology advice, engineering and support
  • Security consultants, data, ML and AI specialists, database architects
  • Cloud consultants, project managers, AWS, Azure and GCP solution architects
  • Network consultants, including Janet, ExpressRoute, DirectConnect and Cyber security
  • Help develop your IT strategy and Target Operating Model (TOM)
  • Guidance when planning your cloud migration and application migrations
  • Advice on cloud adoption and achieving business change
  • Backed by our ISO 27001 certification
  • 15 years’ experience, Microsoft CSP, AWS and GCP partners
  • UK-based consultants, architects, engineers, security experts and DBAs

Benefits

  • Align your business strategy and your IT strategy
  • Deliver business change and become more effective and efficient
  • Identify the right cloud solution to achieve your goals
  • Accelerate your cloud strategy, cloud roadmap and cloud adoption
  • Achieve cost control, reduce costs and improve service delivery
  • Improve governance, reduce risk and ensure compliance (GRC)
  • Optimise your use of Microsoft Azure, AWS and GCP
  • Deliver your project on time and budget and compliantly
  • Trusted technology advisor and ally of the public sector
  • Aligned values and knowledge transfer at every step

Pricing

£800 to £1,200 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.support@jisc.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 7 9 0 8 0 4 4 6 7 3 4 9 5 0

Contact

Jisc Services Ltd Bid.support .team
Telephone: +93 3003002212
Email: bid.support@jisc.ac.uk

Planning

Planning service
Yes
How the planning service works
Jisc can provide a variety of planning services through related G-Cloud cloud professional services. Jisc caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Jisc can provide a variety of planning services through related G-Cloud cloud professional services. Jisc caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Jisc consultants and solution architects will work with you to determine appropriate quality assurance and performance testing plans.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
CREST

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Under our related managed service products, also listed in G-Cloud, we offer support for both hosting and software. These services include Managed AWS, Managed Azure, Managed GCP, Managed Database and Managed Office 365. Services are supported by Jisc's in-house team of cloud support engineers, backed up by specialist subject matter experts covering fields such as networks, security and applications.

Service scope

Service constraints
The service is provided during core business hours (9am to 5pm, Monday to Friday, excluding national holidays). The service excludes travel and subsistence costs.

User support

Email or online ticketing support
Email or online ticketing
Support response times
8 hours (i.e. 1 working day)
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
All service requests and change requests can be raised via web chat.
Web chat accessibility testing
None
Support levels
When buying professional services from Jisc you will usually engage directly with our Cloud Consultants and AWS, Azure or GCP Solutions Architects. We provide a service desk for our managed services customers but this is treated as a fall-back method of contacting us for this service. The response time indicated above (8 hours) is for a response from your nominated Cloud Consultant or Solutions Architect.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£800 to £1,200 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.support@jisc.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.