Symatrix Ltd

Oracle E-Business Upgrade

Symatrix provides a proven approach for technology upgrades to the Oracle E-Business HCM Suite. Many Clients have skills in house so the Symatrix proven approach works with Symatrix undertaking all iterations of the technology upgrade or Symatrix undertaking the first iteration with knowledge transfer to our Clients for subsequent iterations.

Features

  • Technology upgrade or point release upgrades
  • Technology upgrades are run as projects
  • Requirements analysis to identify environments, customisations, extensions and existing frustrations
  • 3 iterations of a technology upgrade –development, testing, production
  • Additional iterations can be planned if required
  • Symatrix undertake 1st iteration
  • Knowledge transfer if Client wishes to undertake further iterations
  • New functionality can be adopted as a phase 2
  • Hosting services for E-Business delivering security and control
  • ISO27001 accredited for data security underpinned by ITIL best practice

Benefits

  • Proven approach that is tailored to the Client
  • Utilises the Client’s existing skills
  • Experience of working with 3rd party hosting providers
  • Experience of working with Oracle On Demand Service
  • Symatrix methodology ensure quality and consistent approach
  • Ensures existing solution is working before rolling out new functionality
  • Focus on hypercare to ensure stability moving towards BAU
  • Options to add Payroll Services to deliver greater value
  • Options to add DBA Managed Services to optimise your investment
  • Options to add Symatrix Managed Services to reduce internal workload

Pricing

£350 to £1850 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

4 7 8 6 4 9 6 8 3 5 4 0 5 3 7

Contact

Symatrix Ltd

Richard Dutton

07825369346

richard.dutton@symatrix.com

Planning

Planning service
Yes
How the planning service works
Symatrix has a wealth of experience of implementations and upgrades of Oracle E- Business. Our planning services begin with an understanding of the current landscape e.g. identifying the number of existing environments, applications used on those environments, customisations and extensions and areas of functionality that are lacking or causing frustration. We then look at the Client’s business calendar e.g. any change freezes, key business events such as salary reviews, availability of the key members of staff required for the project.

Requirement analysis workshops are scheduled together with the set up of the project governance and agreement of the roles and responsibilities.

The outcome of this stage is a fully scoped project documented and signed off by all parties with the associated project governance, agreed roles and responsibilities, project plan, risks, issues, dependencies and costs.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Oracle E-Business

Training

Training service provided
Yes
How the training service works
Symatrix has a wealth of experience in providing training and user adoption services in the Public Sector, covering the whole suite of Oracle HCM Cloud and E-Business. At Symatrix we recognise that training at all staff levels is critical to the success of a project and the business. We deliver both generic and bespoke training. Our training services include; Training Needs Analysis, input into Training Plan, deliver generic training, deliver bespoke training tailored for your configuration, conduct knowledge transfer sessions, train the trainer or end user.Training can be delivered to Groups or 1:1. The benefits of this service include; Generic training /demonstrations - to increase user awareness of the functionality available, bespoke training - reflects actual business process and configuration implemented, and reflects the roles (Business Specialists, Managers, Employees) and implemented environments thus improving adoption and enhancing productivity. training can be delivered on-site classroom, live remote training, video on demand with supporting customised documentation. In our experience, our training has helped improve end user adoption of HCM Cloud and E-Business.
Training is tied to specific services
Yes
Services the training service works with
Oracle E-Business

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
The migration to the upgraded technology platform will undertake the iterations detailed below. Each iteration will be timed so an accurate forecast of the downtime required for Production can be made. Each environment will be cloned from Production before commencement of the upgrade to minimise risk when Production is upgraded.

Environment 1 - Development – upgrade, development fixes for customisations if required and system testing
Environment 2 - SIT and UAT – upgrade, system integration testing, user acceptance testing
Environment 3 - Production – final upgrade with system downtime being planned and scheduled in advance

Additional iterations can be undertaken.

In our experience new functionality is implemented and rolled out as a phase 2 as it is important to ensure that the existing configuration and extensions have been upgraded successfully. This would be in planned in collaboration with the Symatrix project team.
Setup or migration service is for specific cloud services
Yes
List of supported services
Oracle E-Business

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Quality assurance is embedded within the Symatrix implementation methodology. Many of our projects have 'gates' that have to be passed before progressing to the next stage of the project. For each gate there are entry and exit criteria which must be adhered to. Symatrix work with our Clients to ensure that the gate criteria has been met and therefore the project can proceed as planned. Performance testing is dependent upon the hardware specifications outlined by Oracle and the network bandwidth supplied by the Client. For each iteration Symatrix recommend that the performance of the environment is tested to ensure the user experience is not affected.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
In addition to the standard Oracle Support Services, Symatrix provide additional support covering Functional, Technical, and Environment Management services across Oracle HCM Cloud and Oracle E-Business. The support teams are based in Manchester and are HR professionals, consultants or ex-Oracle super users and have a minimum of 5 years’ experience. The service is underpinned by contractual SLA’s and ITIL best practice process and covers both a reactive resolution management of all issues from “how do I….?” queries to complex integration and bug fixing. Regular service reviews are held to review performance and MI analysis. Our support service includes: Functional support including ‘how do I?’ queries, technical support including ‘how do I?’ queries, manage Oracle service requests, regular service reviews Additionally, we can also offer Environment Management services. Environment Management services cover use of environment, who has or needs access and when do they need access and planning new releases. The benefits of this service include, experienced support team, ability to ask ‘how do I’ questions, contractual SLA’s, ITIL best practice processes, single point of contact for Cloud and E-Business queries and escalation within Oracle if required. Customers have a choice of the service level required.

Service scope

Service constraints
Oracle E-Business

User support

Email or online ticketing support
Email or online ticketing
Support response times
Symatrix has contractual SLA’s based on the severity of the issue being logged.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
In accordance with the ITIL framework, Symatrix provide first line support (basic/common assistance); second line support for more complex tasks; and third line support for external services or highly technology-specific issues for Managed Services. Symatrix provide a full managed support service for operations and this ranges from simple first line questions on 'How do I?' through to a fully managed outsourced payroll service. The support covers technical, functional and operational account management.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
ORACLE

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£350 to £1850 per person per day
Discount for educational organisations
Yes

Service documents

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