Rebel Software

Cloud Support Services

We provide multiple tiers of 24/7 Support for users using out platforms and services - We are fanatical about provide the best levels of support to all our customers in an efficient and jargon free manner

Features

  • System Design and Assurance
  • Visual Reporting and Metrics
  • Compute and application hosting
  • Content delivery network
  • Intranet Development
  • Extranet Development
  • Travel Booking and Expense Management
  • Document Management
  • Hazard Reporting in the Workplace and Health and Safety
  • Stock Management

Benefits

  • Real time Reporting
  • Remote Access
  • Social Networking
  • Collaborative Working
  • Artificial Intelligence
  • Machine Learning
  • Blockchain
  • Reduces business risk and costs

Pricing

£25 to £75.00 per person per month

  • Education pricing available

Service documents

G-Cloud 11

478630867231415

Rebel Software

Gary Holman

07802981581

gary.holman@rebel.agency

Planning

Planning
Planning service Yes
How the planning service works We offer full planning services to tailor make any service solution to match the users specific requirements
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • AWS or G-Cloud
  • On site hosting
  • SaaS (Software as a Service)
  • PaaS (Platform as a Service)

Training

Training
Training service provided Yes
How the training service works Our software is designed to be extremely intuitive and easy to use - Users will require little or no training to use both our SaaS and PaaS solutions. However both online and onside training will be provided if necessary
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works All data is migrated by us or can be connected to outside databases if required. Full on-boarding of users can be undertaken via the platform administration dashboard or uploaded directly onto the platform via CSV
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We use the White Box Testing method. White Box Testing is a software testing method in which the internal structure/design/implementation of the item being tested is known to the tester. The tester chooses inputs to exercise paths through the code and determines the appropriate outputs.

1) Go Standard Test Library (https://golang.org/pkg/testing/)

2) Testify (https://github.com/stretchr/testify)

We will combine Go Standard Test Library and Testify for most of the Unit Testing.
3) Ginko (https://github.com/onsi/ginkgo) with GoMega(http://onsi.github.io/gomega/)

Where more expressiveness and readability is needed, we will use Ginko with GoMega

4) Vegeta (https://github.com/tsenart/vegeta)

We will use Vegeta for HTTP Load Testing for APIs.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications Tigerscheme

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Full Support is by telephone 24/7 a 24/7 easy to use Web interface through the admin panel using currently Zendesk and a ticketing system that allows for priority support issues to be highlighted and delt with quickly and efficiently - No set up by the user is required

Service scope

Service scope
Service constraints We both offer offsite and onsite support as required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support Desk and Telephone. Technical account manager or cloud support engineer. Response time 15 mins - 4 hrs - Fast, thorough response for live solution managers. Support Desk and Telephone. Technical account manager or cloud support engineer. Response time 15 mins - 1 hr - Enterprise - Strategic guidance and 24/7 onsite and hands-on help for all cases and users - Individual Case Specific and Dependent on location -Technical account manager or cloud support engineer.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AAA
Web chat accessibility testing Extensive testing has been undertaken with good results and feedback from all customers has been received on how easy the web interface support is to operate and use - Simplicity and ease of use is the key to efficient and speedy support
Support levels Basic - Billing support and read-only access to break/fix cases - Support Desk - Technical account manager or cloud support engineer. 4 hrs - 7hrs - FREE Pro Development - In-depth investigation and response for developers - Support Desk and Telephone. Technical account manager or cloud support engineer. Response time 15 mins - 4 hrs - £62.50 Per Hour per user (Billed Monthly) Pro Production - Fast, thorough response for live solution managers. Support Desk and Telephone. Technical account manager or cloud support engineer. Response time 15 mins - 1 hr - £75.00 per user (Billed Monthly) Enterprise - Strategic guidance and 24/7 onsite and hands-on help for all cases and users - Individual Case Specific and Dependent on location -Technical account manager or cloud support engineer. Response time POA Please call to discuss

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £25 to £75.00 per person per month
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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