Connectology Ltd

Digital Transformation Consultancy

Connecting people, data and technology. Strategic, programme and project management for service transformation in social housing. Objective to improve value for money, customer experience and accelerate channel shift.


  • Advice and guidance on developing a digital strategy.
  • Working in partnership with suppliers.
  • Balancing internal user experience and customer experience.
  • Integrating voice, web and application technologies.
  • Utilising existing data and insight.
  • Managing Successful Programme methodology.
  • Agile project approach.


  • Connecting people, data and tech!
  • Collaboration between ICT and business stakeholders and technology providers.
  • Listen to and understand needs of customers. Improve satisfaction.
  • Business case value for money savings and improved KPIs.
  • Utilise modern and innovative technology.
  • Transfer of knowledge during commission. Self-sustaining.
  • Supports strategic business plan.


£250 to £750 per person per day

Service documents


G-Cloud 11

Service ID

4 7 8 2 4 2 1 2 9 6 5 5 0 9 9


Connectology Ltd

Steve Dungworth



Planning service
How the planning service works
We will ensure the proposed solution is suitable for all stakeholders.
Typically, the planning and discovery phase would include:
• Review of business case and project objectives
• Joint discovery workshops with client, vendors and contractors
• User and customer surveys and research
• Readiness assessment – focus on main risks
• Agree project approach – default Agile
• Digital / Project Roadmap
• Resource management planning
• Solution scope definition and requirements
• Develop some proof of concepts or working models
• Set-up of project board or alternative project governance arrangements
Planning service works with specific services


Training service provided
How the training service works
We will provide advice and support to develop a training solution as part of an agreed communications plan and implementation plan.
Training for users will commence at the start of the project with vision, demonstration and awareness communications. We would recommend to appointment of subject-area experts and Champions who can deliver training in partnership with supplier trainers so that they can provide ongoing support in the workplace environment.
Remedial, new starter and floor walking (user) activities are provided in a post go-live environment to ensure that the service experience we provide is delivered to a high standard.
Training is typically organised in functional groups of users. Training will utilise multi-media materials including online documentation, videos and e-learning.
We would expect client organisations to be responsible for event planning, administration, logistics and training environment including event ICT equipment.
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
As agreed, working with technology teams (internal and supplier).
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service

Security testing

Security services

Ongoing support

Ongoing support service

Service scope

Service constraints
During implementation we will handover support to the in-house support teams, providing relevant documentation and training.

User support

Email or online ticketing support
Phone support
Web chat support
Support levels
During implementation we will handover support to the in-house support teams, providing relevant documentation and training.


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance


£250 to £750 per person per day
Discount for educational organisations

Service documents

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