Digital Transformation Consultancy
Connecting people, data and technology. Strategic, programme and project management for service transformation in social housing. Objective to improve value for money, customer experience and accelerate channel shift.
- Advice and guidance on developing a digital strategy.
- Working in partnership with suppliers.
- Balancing internal user experience and customer experience.
- Integrating voice, web and application technologies.
- Utilising existing data and insight.
- Managing Successful Programme methodology.
- Agile project approach.
- Connecting people, data and tech!
- Collaboration between ICT and business stakeholders and technology providers.
- Listen to and understand needs of customers. Improve satisfaction.
- Business case value for money savings and improved KPIs.
- Utilise modern and innovative technology.
- Transfer of knowledge during commission. Self-sustaining.
- Supports strategic business plan.