Astun Technology Ltd

Geospatial Open Source Support

Astun Open Source Support Packages (OSSPs) provide a dedicated support service for the full range of OSGeo technologies

Features

  • Formal Support Contracts
  • Support for QGIS
  • Support for MapServer and GeoServer
  • Support for MapProxy and OpenLayers
  • Support for PostgresSQL/PostGIS
  • Support for Loader!
  • Range of Packages available

Benefits

  • Dedicated specialist support service
  • Support for the full range of OSGeo technologies
  • Quantity of Support Incidents
  • Consultancy Days included in larger packages
  • SLA with Target Response Times
  • Access to Community Forum

Pricing

£1950 per unit per year

  • Education pricing available

Service documents

G-Cloud 11

475243726756077

Astun Technology Ltd

Mike Saunt

01372 744009

mikesaunt@astuntechnology.com

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Our support services can be used to set up Open Source tools in cloud environments, complete with services for data migration, maintenance etc.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Our Open Source Support Packages for OSGeo products such as GeoServer, QGIS and PostGIS comprise call-off time to used by the customer as required.

All helpdesk support is via a dedicated Service Desk staffed with 1st, 2nd and 3rd line support personnel with customers provided real time web based service desk access to all customer tickets.

Service scope

Service scope
Service constraints Small packages only include remote support

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Astun provide the support service during normal working hours, which are between 0900 and 1700 GMT, Monday to Friday, excluding Bank Holidays.

The response times for calls logged by the customer are set out in the accompanying Astun Digital Services Terms & Conditions document.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels A Customer may use OSSP time on a call-off basis by logging a request on Astun’s Support Portal. First line support is provided via a permanently staffed Service Desk with second and third line support by consultancy and development teams for fault diagnosis and resolution. Customer access to web based Service Desk provides real time ticket management and correspondence on all customer tickets. The different package options and response time are detailed in the accompanying document - Geospatial Open Source Support Service Definition v9.0.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Pricing

Pricing
Price £1950 per unit per year
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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