Bridgeway Security Solutions

Bridge Manage: Fully- or co-managed service for cloud, hosted or on-premises MobileIron deployments

Bridgeway proudly offers a unique fully-managed or co-managed MobileIron service. Suitable for on-premises, private cloud (hosted) or public cloud deployments. Service includes our IronWorks reporting solution to evidence project success, our Bridge Train for MobileIron administrator training (if co-managed), and our 24x7 Bridge Support service for peace of mind.

Features

  • Outsourced MDM/EMM/UEM via 24x7 managed mobility service
  • Delivered by experienced and MobileIron accredited service experts
  • Only UK Authorised Training Partner (ATP) for MobileIron
  • Service credits, administrator training and MobileIron reporting included
  • Mobility project key performance indicator (KPI) charting
  • Automated, scheduled emailed PDF reports aligned to line-of-business
  • Comprehensive trend analysis and charting of your mobility project
  • Compliance reporting for GDPR, ISO27001, IG Toolkit and PSN CoCo
  • Daily MobileIron security health-check and operational dashboard
  • Integrated MobileIron licence tracking and efficiency calculator

Benefits

  • Deliver your mobility programme on budget and on time
  • Free up mobile IT resources to focus on other projects
  • Maximise the value and utilisation of your MobileIron technology
  • MobileIron one-stop-shop mobility management service
  • Accurately measure, track and report on your MobileIron project success
  • Bespoke mobility compliance reports for team leaders and auditors
  • Historical mobile IT data for mobility project reporting and planning
  • Evidence your continuous improvement towards achieving and improving compliance
  • Identify mobility project issues early and before they become challenging
  • Save money by finding optimum MobileIron licensing model and split

Pricing

£24 to £40 per person per year

  • Education pricing available

Service documents

G-Cloud 10

475009841416079

Bridgeway Security Solutions

Jason Holloway

01223 979 090

g-cloud@bridgeway.co.uk

Planning

Planning
Planning service Yes
How the planning service works Bridgeway manages your MobileIron MDM/EMM/UEM solution and enables fast, easy device setup to manage users, devices, and applications. Customers can therefore easily secure organisation data while preserving employee privacy and device functionality.

All Bridge Manage service conversations begin with a discussion around customer's needs and the project's digital transformation drivers. From this, we organise a scoping call with one of our consultants to better understand the technical requirements and to document this in a Statement of Work (SoW).

MobileIron on-premise customers are integrated into our VPN service for secure remote management of their solution, whilst cloud customers are updated to accept our Bridge Manage credentials.

New customers are walked through the complete soup-to-nuts service, including business analysis, any high- and low-level designs, and corresponding security architectures.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • MobileIron
  • IronWorks

Training

Training
Training service provided Yes
How the training service works Bridgeway's MobileIron classes, taught by technical experts, provide candidates with hands-on training in installing, configuring and administering chosen MobileIron solutions.

Bridgeway are the UK's only official Authorised Training Provider (ATP) for MobileIron.

We offer three courses: Silver, Gold and Platinum, aligned to the vendor's licensing bundles.

Each cover the basic architecture and functionalities of the MobileIron technology, whilst focusing on certain applications aligned to the respective licence bundle.

Classes are taken at our training centre in Cambridge, but for larger groups, we do also deliver on-site courses.
Training is tied to specific services Yes
Services the training service works with MobileIron

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Bridgeway can plan, co-ordinate and roll-out a complete migration service from a competing MDM/EMM/UEM platform to MobileIron. Bridgeway can also assist with migrating a MobileIron customer on a different deployment model to the MobileIron Cloud service.

Alternatively, Bridgeway also offers a lift-and-shift service (Bridge Host) for migrating existing on-premise MobileIron customers to a private cloud (hosted) instance.
Setup or migration service is for specific cloud services Yes
List of supported services
  • MobileIron Cloud
  • Bridge Host
  • IronWorks

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works All work to be undertaken have a corresponding Statement of Work (SoW), which includes documented success criteria. Project sign-off is only achieved against this previously defined success criteria, ensuring project goals and milestones are reached on time and on budget.
All Bridge Manage customer change requests are processed by our trained and certified personnel, in accordance with our own documented processes and policies.
Customer satisfaction stats are collected and reviewed monthly by our SMT.
Mobility project performance is monitored and reported through our IronWorks solution, which is included in the Bridge Manage service.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Our Bridge Support services are flexible: we can augment your existing support arrangements, or provide a complete outsourced support function. Bridgeway SLAs guarantee a first considered response within 1 hour from initial ticket being logged, and progress updates start from within 3 hours from receipt of all relevant information. Different SLAs apply according to mutually-agreed priority level.

Bridge Manage includes full 24x7 Bridge Support tickets and/or onsite consultancy visits, which would consume a pre-agreed number of service credits. Additional service credits available in different pricing bands, if so required.

Our support service (Bridge Support) is typically provided as phone and email support, but optionally - at an agreed extra cost - we can integrate into existing customer processes and systems. For example, using customer's existing Zendesk, JIRA or SalesForce support tools, knowledge bases and escalation processes. These services have their own WCAG compliant interfaces for user web chat support, which we would leverage in the support service delivery. No testing has been directly performed, but again, we can (optionally) integrate into customer's existing service support tools, so presume usability testing has been carried out by customer organisation.

Service scope

Service scope
Service constraints Bridge Manage is bound by current published and supported MobileIron specifications, for which guidance is available as part of the service. IronWorks integrates via API calls with MobileIron deployments.

Mobility projects that do not use MobileIron as the security MDM/EMM/UEM are not supported at present. One training course candidate place included per annum, any additional candidates at usual training course cost.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Bridge Manage includes a 24x7 telephone and email support service, with consistent service levels regardless of time or day.

Bridgeway SLAs guarantee a first considered response within 1 hour from initial ticket being logged, and progress updates start from within 3 hours from receipt of all relevant information. Different SLAs apply according to mutually-agreed priority levels.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing Our support service (Bridge Support) is typically provided as phone and email support, but optionally - at an agreed extra cost - we can integrate into existing customer processes and systems. For example, using customer's existing Zendesk, JIRA or SalesForce support tools, knowledge bases and escalation processes. These services have their own WCAG compliant interfaces for user web chat support, which we would leverage in the support service delivery.

No testing has been directly performed, but again, we can (optionally) integrate into customer's existing service support tools, so presume usability testing has been carried out by customer organisation.
Support levels Our Bridge Support services are flexible: we can augment your existing support arrangements, or provide a complete outsourced support function. Bridge Host includes full 24x7 Bridge Support tickets and/or onsite consultancy visits, which would consume a pre-agreed number of service credits. Additional service credits available in different pricing bands, if so required.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold MobileIron Cloud (for those customers that require it)

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £24 to £40 per person per year
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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