Content+Cloud Ltd

Employee research and M365 requirements gathering

Content+Cloud offers a range of user research services and artefacts to provide deep qualitative and quantitative insights into your staff needs, motivations, behaviours, technology use scenarios in the workplace. User research and pain point trends analysis allow us to provide targeted recommendations for technology design/deployment, training, and adoption activities.

Features

  • Broad range of user research and analysis tools and techniques
  • User interviews and tailored surveys
  • Pain point graphs and trends analysis
  • User stories, use cases, journey mapping and before/after storyboards
  • Stakeholders analysis /employee profiles (personas) to ensure technology meets needs
  • High-Value Activities (HVAs) analysis
  • Recommendations for aligning technology with different organisational roles / personas
  • Technology/ platforms referenced in context of people’s work

Benefits

  • Use end-user context to promote the benefits of MS365 technologies
  • The business gain understanding of MS365 capabilities
  • Targeted recommendations on how ways of working can be optimised
  • Gain detailed insight and analysis of users' behaviours and needs
  • Receive actionable recommendations to improve user experience
  • Provide user-centric inputs to your digital strategy and digital transformation
  • Support technology business cases with justification for the user experience
  • Understand organisational High-Value Activities
  • Guide subsequent information architecture and solution design
  • Ensure new technology targets users and roles, boosting productivity/adoption

Pricing

£550 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 7 4 2 8 0 1 4 4 8 4 3 2 0 5

Contact

Content+Cloud Ltd Jack Perschke
Telephone: 0333 241 7689
Email: bids@contentandcloud.com

Planning

Planning service
Yes
How the planning service works
We will work with you to understand the detailed requirements for each application and will match these to the capabilities of appropriate cloud environments, and plan the migration in detail, taking care to manage all dependencies and constraints.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We will work with you to define the training, either off-the-shelf or bespoke, that is required to ensure that your users get the maximum value out of the application
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We have experience of migrating systems and data and have developed a variety of approaches to ensuring the integrity of data and the quality of the system, measured against the user needs and acceptable performance metrics
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We have experience of migrating systems and data and have developed a variety of approaches to ensuring the integrity of data and the quality of the system, measured against the user needs and acceptable performance metrics

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services
  • Other
Other security services
  • Enterprise Mobility + Security consulting
  • Microsoft Cloud Security consulting

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Our 24/7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise-grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). This is subject to having a support contract in place. These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. You will also have an assigned technical account manager who will work with you on current and ongoing requirements. We provide 3 service offerings: Dedicated help desk (starting at £20 per user, per month), Shared service desk starting at £20 per user, per month) and Out of Hours service (starting at £2 per user, per month).

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£550 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.