Employee research and M365 requirements gathering
Content+Cloud offers a range of user research services and artefacts to provide deep qualitative and quantitative insights into your staff needs, motivations, behaviours, technology use scenarios in the workplace. User research and pain point trends analysis allow us to provide targeted recommendations for technology design/deployment, training, and adoption activities.
Features
- Broad range of user research and analysis tools and techniques
- User interviews and tailored surveys
- Pain point graphs and trends analysis
- User stories, use cases, journey mapping and before/after storyboards
- Stakeholders analysis /employee profiles (personas) to ensure technology meets needs
- High-Value Activities (HVAs) analysis
- Recommendations for aligning technology with different organisational roles / personas
- Technology/ platforms referenced in context of people’s work
Benefits
- Use end-user context to promote the benefits of MS365 technologies
- The business gain understanding of MS365 capabilities
- Targeted recommendations on how ways of working can be optimised
- Gain detailed insight and analysis of users' behaviours and needs
- Receive actionable recommendations to improve user experience
- Provide user-centric inputs to your digital strategy and digital transformation
- Support technology business cases with justification for the user experience
- Understand organisational High-Value Activities
- Guide subsequent information architecture and solution design
- Ensure new technology targets users and roles, boosting productivity/adoption
Pricing
£550 a unit a day
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
4 7 4 2 8 0 1 4 4 8 4 3 2 0 5
Contact
Content+Cloud Ltd
Jack Perschke
Telephone: 0333 241 7689
Email: bids@contentandcloud.com
Planning
- Planning service
- Yes
- How the planning service works
- We will work with you to understand the detailed requirements for each application and will match these to the capabilities of appropriate cloud environments, and plan the migration in detail, taking care to manage all dependencies and constraints.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We will work with you to define the training, either off-the-shelf or bespoke, that is required to ensure that your users get the maximum value out of the application
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We have experience of migrating systems and data and have developed a variety of approaches to ensuring the integrity of data and the quality of the system, measured against the user needs and acceptable performance metrics
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We have experience of migrating systems and data and have developed a variety of approaches to ensuring the integrity of data and the quality of the system, measured against the user needs and acceptable performance metrics
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security design
- Cyber security consultancy
- Security audit services
- Other
- Other security services
-
- Enterprise Mobility + Security consulting
- Microsoft Cloud Security consulting
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Our 24/7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise-grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). This is subject to having a support contract in place. These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. You will also have an assigned technical account manager who will work with you on current and ongoing requirements. We provide 3 service offerings: Dedicated help desk (starting at £20 per user, per month), Shared service desk starting at £20 per user, per month) and Out of Hours service (starting at £2 per user, per month).
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Pricing
- Price
- £550 a unit a day
- Discount for educational organisations
- No