Nimbus Digital Technology Innovations Ltd

Nimbus Cloud Software Services

Nimbus is a specialist digital and technology company focused on providing services to help our customers benefit from using cloud technologies.

Through our strategic partnerships with a variety of software companies, we can offer software licenses at lower than the market price.

Features

  • Microsoft Office 365, OneDrive, Skype, SharePoint, Teams, Planner
  • Microsoft Dynamics 365, Microsoft Dynamics CRM
  • Microsoft Windows, Microsoft System Center
  • Microsoft SQL Server, Microsoft Visual Studio
  • Microsoft Enterprise Mobility and Security, Intune, Power BI
  • Archive 360 Archice2Azure, Archive 360 FastCollect
  • Rivermeadow Cloud Migration

Benefits

  • Certified Microsoft Cloud Solution Provider
  • Certified Archive360 Partner
  • Certified RiverMedow Partner
  • Flexibale pricing and contracts to suite your needs
  • Reduce your operating costs only paying for capacity you use
  • Enterprise SLAs with ITIL-aligned service management
  • Open Souce and 3rd Party Licence Managment

Pricing

£1 per user per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

4 7 1 7 9 3 7 1 4 4 0 4 9 8 0

Contact

Nimbus Digital Technology Innovations Ltd

Jack Hazell

07517 996 934

jack.hazell@nimbusdti.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard Support Service Hours: 08:00- 18:00 Monday to Friday excluding UK Public Holidays Service Availability: 99.7% SLA Targets P1 – 8 hrs P2 – 16 hrs P3 – 24 hrs P4 – 85% within 5 working days Telephone Support: No Email Support: Yes Self-serve Portal Yes Premium Support Service Hours: 08:00- 18:00 Monday to Friday excluding UK Public Holidays Service Availability: 99.9% SLA Targets P1 – 4 hrs P2 – 8 hrs P3 – 12 hrs P4 – 85% within 5 working days Telephone Support
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing N/A
Onsite support Onsite support
Support levels Basic Support

Service Hours: 08:00- 18:00 Monday to Friday excluding UK Public Holidays

Service Availability: 99.5%

SLA Targets

P1 – 12 hrs
P2 – 24 hrs
P3 and P4 – 85% within 5 working days

Telephone Support: No
Email Support: No
Self-serve Portal Yes

Standard Support

Service Hours: 08:00- 18:00 Monday to Friday excluding UK Public Holidays

Service Availability: 99.7%

SLA Targets

P1 – 8 hrs 24x7
P2 – 16 hrs
P3 – 24 hrs
P4 – 85% within 5 working days

Telephone Support: No
Email Support: Yes
Self-serve Portal Yes

Premium Support

Service Hours: 08:00- 18:00 Monday to Friday excluding UK Public Holidays

Service Availability: 99.9%

SLA Targets

P1 – 4 hrs 24x7
P2 – 8 hrs
P3 – 12 hrs
P4 – 85% within 5 working days

Telephone Support: Yes
Email Support: Yes
Self-serve Portal Yes
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We tailor our on-boarding services in line with our customer requirements. This can be either provided using our standard predefined services or by providing custom services. Further information is available on request.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction We agree exit terms and processes at the time of contracting. The exact format turnaround and processes related to data extraction is determined at this point. Further information is available on request.
End-of-contract process End of contract scenarios are agreed in advance and either tailored to customer requirements or we can provide a standard, predefined solution, based on ITIL v3 processes and guidelines. Additional costs are determined on a case by case basis, dependent on size and complexities of activities. Further information is available on request.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface Yes
Description of service interface Customisable interface available.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing N/A
API Yes
What users can and can't do using the API The API is used to enable integration with our customers ITIL Toolset. Further information is available on request.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources We leverage online services which in turn utilises various cloud scale techniques and technologies, to ensure multi-tenant services are not affected in terms of peak usage. Further information is available on request.

Analytics

Analytics
Service usage metrics Yes
Metrics types CPU
Disk
HTTP request and response status
Memory
Network
Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft, Archive360

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data can be imported and exported using a variety of standard formats
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Excel
  • XML
  • SQL
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Excel
  • XML
  • SQL

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Basic Support: 99.5%. Standard Support 99.7%. Premium Support 99.9%.
Approach to resilience The online services we provide have a number of features to ensure resilience. Further information is available on request.
Outage reporting Outages can be communicated by multiple methods including Dashboards, accessible via APIs, email alerts and via phone.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Our services implement role based access control, determined by the customer on a case by case basis.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We work to industry and specifically Microsoft standards for all security related standards. Our solutions leverage Microsoft Cloud Services which in term comply to ISO/IEC 27001 and CSA CCM v3.0
Information security policies and processes We have an Information Security Policy which is available on request. We have rigorous induction and training methods which ensure policies are followed. Reporting Structure is also available on request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach We align our configuration and change management processes, including component life cycle tracking and security impact assessments, according to the ITIL v3 Framework Guidelines.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Potential threats are monitored through multiple sources, including external repositories and vendor feeds proactively according to internally defined processes. Assessment of patches, hot fixes updates and associated deployment guidelines are dictated by severity, client requirements and/ or vendor recommendations.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We use various tools, technologies and techniques in order to identify potential compromises and respond on a case by case basis, based on the nature, complexity and severity. We offer various levels of response times, depending on Service Level Agreements. Further information is available upon request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident reporting frequency and format is agreed with the customer on a case by case basis. Users can report incidents via multiple channels including telephone, dashboards and email. We have predefined processes for common events and leverage the guidelines defined by the ITIL v3 Framework.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1 per user per month
Discount for educational organisations Yes
Free trial available No

Service documents

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