Nimbus Digital Technology Innovations Ltd

Nimbus Cloud Software Services

Nimbus is a specialist digital and technology company focused on providing services to help our customers benefit from using cloud technologies.

Through our strategic partnerships with a variety of software companies, we can offer software licenses at lower than the market price.

Features

  • Microsoft Office 365, OneDrive, Skype, SharePoint, Teams, Planner
  • Microsoft Dynamics 365, Microsoft Dynamics CRM
  • Microsoft Windows, Microsoft System Center
  • Microsoft SQL Server, Microsoft Visual Studio
  • Microsoft Enterprise Mobility and Security, Intune, Power BI
  • Archive 360 Archice2Azure, Archive 360 FastCollect
  • Rivermeadow Cloud Migration

Benefits

  • Certified Microsoft Cloud Solution Provider
  • Certified Archive360 Partner
  • Certified RiverMedow Partner
  • Flexibale pricing and contracts to suite your needs
  • Reduce your operating costs only paying for capacity you use
  • Enterprise SLAs with ITIL-aligned service management
  • Open Souce and 3rd Party Licence Managment

Pricing

£1 per user per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

4 7 1 7 9 3 7 1 4 4 0 4 9 8 0

Contact

Nimbus Digital Technology Innovations Ltd

Jack Hazell

07517 996 934

jack.hazell@nimbusdti.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard Support Service Hours: 08:00- 18:00 Monday to Friday excluding UK Public Holidays Service Availability: 99.7% SLA Targets P1 – 8 hrs P2 – 16 hrs P3 – 24 hrs P4 – 85% within 5 working days Telephone Support: No Email Support: Yes Self-serve Portal Yes Premium Support Service Hours: 08:00- 18:00 Monday to Friday excluding UK Public Holidays Service Availability: 99.9% SLA Targets P1 – 4 hrs P2 – 8 hrs P3 – 12 hrs P4 – 85% within 5 working days Telephone Support
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
N/A
Onsite support
Onsite support
Support levels
Basic Support

Service Hours: 08:00- 18:00 Monday to Friday excluding UK Public Holidays

Service Availability: 99.5%

SLA Targets

P1 – 12 hrs
P2 – 24 hrs
P3 and P4 – 85% within 5 working days

Telephone Support: No
Email Support: No
Self-serve Portal Yes

Standard Support

Service Hours: 08:00- 18:00 Monday to Friday excluding UK Public Holidays

Service Availability: 99.7%

SLA Targets

P1 – 8 hrs 24x7
P2 – 16 hrs
P3 – 24 hrs
P4 – 85% within 5 working days

Telephone Support: No
Email Support: Yes
Self-serve Portal Yes

Premium Support

Service Hours: 08:00- 18:00 Monday to Friday excluding UK Public Holidays

Service Availability: 99.9%

SLA Targets

P1 – 4 hrs 24x7
P2 – 8 hrs
P3 – 12 hrs
P4 – 85% within 5 working days

Telephone Support: Yes
Email Support: Yes
Self-serve Portal Yes
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We tailor our on-boarding services in line with our customer requirements. This can be either provided using our standard predefined services or by providing custom services. Further information is available on request.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
We agree exit terms and processes at the time of contracting. The exact format turnaround and processes related to data extraction is determined at this point. Further information is available on request.
End-of-contract process
End of contract scenarios are agreed in advance and either tailored to customer requirements or we can provide a standard, predefined solution, based on ITIL v3 processes and guidelines. Additional costs are determined on a case by case basis, dependent on size and complexities of activities. Further information is available on request.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
Description of service interface
Customisable interface available.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
The API is used to enable integration with our customers ITIL Toolset. Further information is available on request.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
We leverage online services which in turn utilises various cloud scale techniques and technologies, to ensure multi-tenant services are not affected in terms of peak usage. Further information is available on request.

Analytics

Service usage metrics
Yes
Metrics types
CPU
Disk
HTTP request and response status
Memory
Network
Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, Archive360

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be imported and exported using a variety of standard formats
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Excel
  • XML
  • SQL
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Excel
  • XML
  • SQL

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Basic Support: 99.5%. Standard Support 99.7%. Premium Support 99.9%.
Approach to resilience
The online services we provide have a number of features to ensure resilience. Further information is available on request.
Outage reporting
Outages can be communicated by multiple methods including Dashboards, accessible via APIs, email alerts and via phone.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Our services implement role based access control, determined by the customer on a case by case basis.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We work to industry and specifically Microsoft standards for all security related standards. Our solutions leverage Microsoft Cloud Services which in term comply to ISO/IEC 27001 and CSA CCM v3.0
Information security policies and processes
We have an Information Security Policy which is available on request. We have rigorous induction and training methods which ensure policies are followed. Reporting Structure is also available on request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We align our configuration and change management processes, including component life cycle tracking and security impact assessments, according to the ITIL v3 Framework Guidelines.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Potential threats are monitored through multiple sources, including external repositories and vendor feeds proactively according to internally defined processes. Assessment of patches, hot fixes updates and associated deployment guidelines are dictated by severity, client requirements and/ or vendor recommendations.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We use various tools, technologies and techniques in order to identify potential compromises and respond on a case by case basis, based on the nature, complexity and severity. We offer various levels of response times, depending on Service Level Agreements. Further information is available upon request.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident reporting frequency and format is agreed with the customer on a case by case basis. Users can report incidents via multiple channels including telephone, dashboards and email. We have predefined processes for common events and leverage the guidelines defined by the ITIL v3 Framework.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1 per user per month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Return to top ↑