Netpremacy Limited

Cisco Cloudlock for Google Workspace

Cisco Cloudlock is a cloud-native cloud access security broker (CASB) that helps you move to the cloud safely. Government agencies across the globe use Cisco Cloudlock to protect cloud users, data and apps, to advance efficiency mandates, manage data threats and manage the risks in your cloud app ecosystem.


  • Risk and compliance management with CloudLock
  • Application and permission discovery and control
  • G Suite Google Drive security policy enforcement
  • GSuite Cloud data protection via Cloud-lock interface
  • G Suite monitoring, auditing and forensics
  • Cloudlock is itself a collection of RESTful, API-based microservices
  • Advanced machine learning algorithms to detect anomalies
  • Continuously monitors cloud environments to protect sensitive information
  • Controls cloud apps connected to your corporate environment
  • Countless out of the box policies


  • Protect Sensitive Data in the Cloud
  • Mitigate Threats & Risks
  • Achieve Regulatory Compliance
  • Align Security with the Business
  • Cloud-Native solution from Cisco
  • No impact on end users
  • SOC 2 Type 2 and 3 accredited environment
  • Access to HSPD-12 screened support
  • Government market specific solution
  • Cloudlock applies individual security services to customer apps


£1.50 a user a year

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 12

Service ID

4 6 8 1 8 9 6 5 0 5 4 2 7 1 3


Netpremacy Limited Andrew Eden
Telephone: 0113 366 2008

Service scope

Software add-on or extension
What software services is the service an extension to
Cisco Cloudlock is an add-on to the G Suite solution. Cisco Cloudlock provides enhanced security, auditing, monitoring and alerting of your G Suite domain.
Cloud deployment model
Public cloud
Service constraints
None that we are aware of.
System requirements
  • G Suite Basic domain or G Suite Business domain
  • A modern web browser is required for the dashboard

User support

Email or online ticketing support
Email or online ticketing
Support response times
Reseller support is optional and subject to the Terms and Conditions supplied under our separate Cloud Services entry for premium support services
User can manage status and priority of support tickets
Online ticketing support accessibility
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
Cisco Cloudlock provides one level of support for their service and it is inclusive in the price of the software annual license.
Support available to third parties

Onboarding and offboarding

Getting started
Netpremacy provides remote training and Cloudlock provide a wealth of user documentation and online knowledge based articles as part of the annual subscription to the service.
Service documentation
Documentation formats
End-of-contract data extraction
There is no data to extract at the end of the contract. Cloudlock is a G Suite security solution utilising the G Suite APIs to provide additional enhanced insight into the domain.
End-of-contract process
Access to the Cloudlock service is terminated and all audit data will be removed from the Cloudlock systems on demand or within 30 business days after the end of the contract.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Designed for use on mobile devices
Service interface
What users can and can't do using the API
While cloud security products focus on securing an enumerated list of SaaS applications, a platform extends security to protect apps on Infrastructure and Platform-as-a-Service (IaaS and PaaS) and dynamically orchestrates security across an organisation's cybersecurity architecture, including Identity-as-a-Service (IDaaS), Security Incident and Event Management (SIEM), Next-Generation Firewalls (NGFW), Software Web Gateways (SGW), Threat Emulation, and more.

As a platform, Cisco Cloudlock takes a programmatic approach to cloud security. In addition to leveraging APIs from cloud services, Cisco Cloudlock is itself a collection of RESTful, API-based microservices. Using this approach, Cisco Cloudlock dynamically applies individual security services (such as Cloud DLP) to customer apps on any platform, whether those apps are running on a well-known services such as Amazon Web Services (AWS) or an on-premises server.
API documentation
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Customisation available


Independence of resources
Cloudlock is powered by Google's massively scaleable infrastructure which already services more than 1 Billion users. The addition of any practicable number of users has a very low impact.


Service usage metrics
Metrics types
Standard reports and dashboards are provided with Cloudlock out of the box.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports


Supplier type
Reseller (no extras)
Organisation whose services are being resold
Cisco Cloudlock

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Data is encrypted at rest using AES encryption, data sharding and key rotation. Physical access control is also compliant with SSAE-16
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Not applicable to this service.
Data export formats
Other data export formats
PDF Reporting
Data import formats
Other data import formats
Users do not upload their data into Cloudlock

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Contractually Google's underlying Service Level on which Cloudlock is running is guaranteed to 99.9% availability for any calendar month and backed with service credits.
Approach to resilience
All data is redundantly stored across a minimum of 3 data centres, and all services are designed to leverage the redundant data centre infrastructure powering Google service on which Cloudlock is written.
Outage reporting
Service outages for Cloudlock are reported via the reseller channel and also to the customer via email alerts.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Depending on administrator preference, users can be signed in via a federated identity service, including AD or use G Suite as their identity backend. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
CSA STAR accreditation date
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Those parts which are not stated as covered on the CSA Star Self-Assessment questionnaire published online via the website.
PCI certification
Other security certifications
Any other security certifications
  • SOC2
  • TRUSTe
  • SOC 3
  • FedRAMP

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Cloudlock is a completely secure platform and has continued commitment to data security and privacy. Cisco Cloudlock is the first CASB to be in Process for a FedRAMP ATO in partnership with their sponsor the GSA. Cisco Cloudlock is SOC 2 Type 2 certified by E&Y & SOC 3 certified.
Information security policies and processes
Our customers and regulators expect independent verification of security, privacy and compliance controls. Cloudlock undergoes annual independent third party audits to provide this assurance. This means that an independent auditor has examined the controls present in our data centres, infrastructure and operations.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
In Cloudlock production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. All development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Cloudlock can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board) which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineers.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Cloudlock solutions run on Google infrastructure which vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritised according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Cloudlock incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£1.50 a user a year
Discount for educational organisations
Free trial available
Description of free trial
Prospective customers of Cisco Cloudlock can request a 30 day free trial of the system subject to providing Netpremacy with an understanding of the requirements and documented success criteria if running with a trial group of users. The version supplied is the same as the production software.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.