CloudCoCo WiFi (Meraki)
The CloudCoCo WiFi built of the Cisco Meraki technology. Cisco Meraki is the leader in cloud controlled WiFi, routing, and security. Secure and scalable, access points are built from the highest grade components and carefully optimised for a seamless user experience.
Features
- Dedicated Security Radio
- Multiple support levels available
- Enterprise-class 802.11ac APs feature high power radios
- Multigigabit ethernet for 2.5 Gbps over a single cable
- High-power 2.4 GHz and 5 GHz
- Automatically configures RF settings to maximize performance
Benefits
- Seamless over-the-web upgrades
- End-to-end solution which unifies WAN, LAN, wireless LAN
- Faster connections, greater user capacity
- Seamless user experience
- Delivers significant new features to your current products
- Always up-to-date with emerging device types and application profiles
- Manage your entire Meraki infrastructure from anywhere
- Automatically assigns firewall and traffic shaping rules, VLAN tags
Pricing
£10 a device a month
- Free trial available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@cloudcoco.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 10
Service ID
4 6 4 0 9 0 5 9 4 2 1 7 0 5 5
Contact
CloudCoCo Limited
Peter Nailer
Telephone: 03334559885
Email: hello@cloudcoco.co.uk
Service scope
- Service constraints
- Service constraints are dependant on licence features taken.
- System requirements
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We aim to respond to all questions within 24 hours. Incidents are achnowledged within 15 minutes and a priority level defined. Support out of hours or over weekends is an additional charge.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Gold Level Support - 24/7/365 Silver Level Support - 08:00- 20:00 / 7 days a week Bronze level Support - 08:00 - 06:00 / Monday to Friday
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We understand that the process to on-board you onto our services in going to be different for each customer based on your circumstances and requirements. At CloudCoCo we work with industry leading project managers who have worked on delivering services from the norm up to complex critical national infrastructure. Our project managers are PRINCE2 certified and used the methodology to ensure a smooth deliver of your services within the expected timescales. Online training is provided and user documentation is avialable via our portal. Depending on the support package taken, phone support can also be available for additional training enquiries.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- End-of-contract data extraction
- Data extraction will be dependant of the security classifications taken. Under normal circumstances CloudCoCo will work with the customer to identify their data, size etc. and then work with them to extract the data in a way which meets their requirements. For example, large quantities of data might not be transferable over the wire and a physical transfer of the information might be required. CloudCoCo can provide these services at an additional cost.
- End-of-contract process
- At the end of the contract we will provide the customer with an exit plan and a database of the information assets held within our service. Should any further support with migration be required this will be charged on a per basis using our SFIA rate card.
Using the service
- Web browser interface
- Yes
- Using the web interface
- CloudCoCo offers a state of the art portal we have developed with our partners. The portal offers to ability to provision or remove services, view billing information, raise support interactions and manager your account. Complex or large services cannot be procured via the portal. Requests can be raised but our account team will work directly with you to design the required service and ensure you are achieving best value for money.
- Web interface accessibility standard
- None or don’t know
- How the web interface is accessible
- Our portal allows users to make text larger. The CloudCoCo portal has been designed using open source technology and as such can be viewed on most assistive devices.
- Web interface accessibility testing
- Our portal allows users to make text larger. The CloudCoCo portal has been designed using open source technology and as such can be viewed on most assistive devices.
- API
- No
- Command line interface
- No
Scaling
- Scaling available
- Yes
- Scaling type
- Manual
- Independence of resources
- In most circumstances the CloudCoCo Wi-Fi has been designed to operate at maximum performance in high density environments.
- Usage notifications
- Yes
- Usage reporting
- Other
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- Memory
- Network
- Number of active instances
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- All files
- Configuration Settings
- Backup controls
- Backups can be controlled via the CloudCoCo portal.
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Users schedule backups through a web interface
- Backup recovery
-
- Users can recover backups themselves, for example through a web interface
- Users contact the support team
Data-in-transit protection
- Data protection between buyer and supplier networks
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- The core cloud systems have a target availability of 99.9%. Failures to meet this SLA are credited on the following months invoice.
- Approach to resilience
- The service is dependant heavily on local infrastructure which is not covered by SLA. Cisco core platforms are built on highly available cluster deployments.
- Outage reporting
- All outages are available via the CloudCoCo portal or by automatic emails.
Identity and authentication
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
- Access restrictions in management interfaces and support channels
- CloudCoCo and our providers use Role Based Access Controls based on the concept of least privilege and segregation of users. Access control systems and regularly audited using supplier defined methodology. Logs of all access attempts are recorded.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
- Devices users manage the service through
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
-
CloudCoCo implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment. CloudCoCo Security Assurance is responsible for ensuring employees comply with the CloudCoCo security policies. All security procedures are reviewed with a Senior Management acting in a leadership role to ensure all actions are identified and implemented.
CloudCoCo only works with suppliers who can show a mature approach to security governance, for example ISO27001 certification or rigorously tested in house security controls. - Information security policies and processes
-
CloudCoCo implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment. CloudCoCo Security Assurance is responsible for ensuring employees comply with the CloudCoCo security policies. All security procedures are reviewed with a Senior Management acting in a leadership role to ensure all actions are identified and implemented.
CloudCoCo only works with suppliers who can show a mature approach to security governance, for example ISO27001 certification or rigorously tested in house security controls.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- CloudCoCo have developed the service to ensure changes to the service can be implemented relatively quickly via our online portal. Security reviews of changes can be made at an additional cost using our published SFIA rates. Upgrades to the service are managed by Cisco. As this is a shared service details of the components used in the delivery of the service is confidential and cannot be made available.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- The service is continually monitored and scanned for vulnerabilities. As this is a shared service it is essential for all customers that any threat to the infrastructure is identified and actioned as soon as possible. All patching lead times is subject to testing to ensure no new vulnerabilities are introduced.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Due to the nature of the service we do not share this information in the public domain.
- Incident management type
- Undisclosed
- Incident management approach
- Incidents can be reported to CloudCoCo via email, portal or over the phone. The incident is then logged on our system and if required raised with our supplier. Platform issued are actively monitored by our partner and common faults are rectified immediately. A full problem management process is in place for repeat incidents to be investigated further.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- No
Energy efficiency
- Energy-efficient datacentres
- Yes
Pricing
- Price
- £10 a device a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
-
3 Options are available together with a dedicated trial expert from CloudCoCo who also has vast experience with Public Sector organisations and transformations
1) Device Trial shipped to site
2) Receive a free Access Point for attending one of our webinars
3) Instant portal trial - Link to free trial
- Please feel free to email CloudCoCo's CEO directly - mark@cloudcoco.co.uk
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@cloudcoco.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.