Tricostar Software Ltd

Tricostar – Secure Electronic Court and Document Bundling

Tricostar Court Bundling (TCB) is a 100% web-based application for the cloud, which provides Court Bundling and Document Bundling, using its electronic bundling functionality. Providing integrated Document Management with Microsoft Office SharePoint it collates, sorts and auto-indexes thousands of documents into one PDF in minutes, reducing workloads and improving efficiency.

Features

  • 100% web-based application, no plugins required
  • Auto-indexing, auto re-sectioning and auto page numbering
  • Late document insertion and management of index
  • Printable PDF electronically bookmarked, with thumbnails
  • Create an unlimited number of bundle templates to work from
  • Intuitive tree-view of bundle for easy navigation
  • Integrate with your document management system for easy document retrieval
  • Drag and drop, speeds up creation, document and index ordering
  • Add notes and specific dates to uploaded documents
  • Maintains a full revision history

Benefits

  • Bundles 1000's of pages into a PDF in minutes
  • Simple and intuitive to use with little training requirement
  • Reduce time and costs associated with manual creation
  • Rapidly collates, sorts and auto-indexes thousands of documents
  • Reduce human error in collation of bundles
  • Eliminate photocopying and printing costs
  • Works across mobile, tablet and desktop
  • Reduced electronic and physical storage costs
  • Cloud based installation, speeds up implementation time

Pricing

£295 to £395 per person per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

4 5 8 8 7 4 2 4 4 9 3 2 6 1 9

Contact

Tricostar Software Ltd

James Lawler

0333 220 5081

james.lawler@tricostar.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Triostar Case Management
Cloud deployment model
Private cloud
Service constraints
None
System requirements
Latest version of browser of choice

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Subject to client SLA
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Our standard support service provides for responses to bugs or system failure. We have a standard SLA which allows for a response from 1- 8 hours subject to severity. Our premium service is more wide ranging and operates to the same SLA. Our support service as standard operates between 8.30am to 5.30pm - UK business days and excludes public holidays and weekends.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide consultancy, both onsite and online training and documentation as well as implementation services. Some of these services are chargeable extras
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
How - depends on the volume of data required. Can be either using the reporting tools or we can create a data download, which would be chargeable
End-of-contract process
Any services provided by Tricostar at the request of the client at the end of a contract are chargeable.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None but when dealing with large documents a large screen is more practical
Service interface
No
API
Yes
What users can and can't do using the API
Not available to users
API documentation
No
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
We use Azure Elastic Pools within Azure using the Azure DTU measurement tool to measure that combines CPU, memory and I/O values.

Analytics

Service usage metrics
Yes
Metrics types
Around data volume and bandwidth - this service is chargeable
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
They can import documents into the application
Data export formats
Other
Other data export formats
  • Word
  • PDF
Data import formats
Other
Other data import formats
  • Word
  • PDF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Additional services can be purchased on Azure for - for example - end to end data encryption, client side encryption etc
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Azure guarantee that Apps running in a customer subscription will be available 99.95% of the time Service Credit Monthly Uptime Percentage Service Credit < 99.95% is 10%: < 99% is 25% For full SLA see: https://azure.microsoft.com/en-us/support/legal/sla/app-service/v1_4/
Approach to resilience
Regional pairs are enabled by default in Windows Azure Storage, helping to ensue that applications are resilient during datacenter failures. In regional pairing, Azure asynchronously replicates data from a primary location to a secondary location within the same region. An Azure region is an area within a geography containing one or more datacenters. https://gallery.technet.microsoft.com/14-Cloud-Security-Controls-670292c1
Outage reporting
We receive information from Azure via our Dashboard and pass information to our clients via email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Azure Active Directory is a cloud based directory and identity management system. It is a Platform as a Service (PaaS) Offering and facilitates a lot of different functionality, some of which are • Single-Sign-On across multiple applications in Software-as-a-Service (SaaS) offerings • Multi-Factor Authentication (Optional extra) • Role-based access control (RBAC) • Device Registration The software has its own user security layer with levels of access (Global Administrator, Team Administrator, User).
Access restrictions in management interfaces and support channels
• Group Policy for managing users and computers • Does not have Organizational Units. It is a flat organizational structure • There are no forests or trusts. Federation is used to allow outside of boundary authentication and authorization
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
24/04/2019
What the ISO/IEC 27001 doesn’t cover
Nothing
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
20/06/2017
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
Any system not hosted on Microsoft Azure.
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Tricostar has procedures and monitoring in place that follows the the SEC440: Critical Security Controls: Planning, Implementing, and Auditing
Information security policies and processes
Scheduled review security controls and reporting within the team and to management of results.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All software is version controlled within a repository for distributed version control and source code management. Test cycles include System, Unit, Integration and OWASP check list
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
A number of methods are used to monitor and assess threats: 1. Alert notifications are sent by Azure to our support team where irregular activity has been detected e.g. unusual IP address - 2. Unusual activity is immediately investigated and verified as a threat or a known location and blocked or permitted 3. Security patches are automatically applied by Azure 4. Azure provides information regarding unknown IP addresses 5. Failed access attempts are tracked by the software and alerted to the support team where an unusual number of attempts are detected
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
A number of methods are used to monitor and assess threats: 1. Audit trail of IP addresses that have accessed the service are tracked and checked weekly by our support team unless Azure has sent an interim alert 2. User activity is tracked by the system in both database per user events and also in audit logs - checked weekly 3. Unusual activity is immediately investigated and verified as a threat or a known location and blocked or permitted 4. Immediate response on detection of issue
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident management is by the following workflow: 1. Detection and recording 2. Classification, initial support and communication to management & client 3. Investigation and initial diagnosis and communication to management & client 4. Resolution and Recovery and communication to management & client 5. Escalation if not resolved and communication to management & client 6. 7. Closure once incident has been deemed to have been resolved and communication to management & client

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£295 to £395 per person per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
I week free trial for up to 3 users – 1-hour online training.

Service documents

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