Tricostar Software Ltd

Tricostar – Secure Electronic Court and Document Bundling

Tricostar Court Bundling (TCB) is a 100% web-based application for the cloud, which provides Court Bundling and Document Bundling, using its electronic bundling functionality. Providing integrated Document Management with Microsoft Office SharePoint it collates, sorts and auto-indexes thousands of documents into one PDF in minutes, reducing workloads and improving efficiency.

Features

  • 100% web-based application, no plugins required
  • Auto-indexing, auto re-sectioning and auto page numbering
  • Late document insertion and management of index
  • Printable PDF electronically bookmarked, with thumbnails
  • Create an unlimited number of bundle templates to work from
  • Intuitive tree-view of bundle for easy navigation
  • Integrate with your document management system for easy document retrieval
  • Drag and drop, speeds up creation, document and index ordering
  • Add notes and specific dates to uploaded documents
  • Maintains a full revision history

Benefits

  • Bundles 1000's of pages into a PDF in minutes
  • Simple and intuitive to use with little training requirement
  • Reduce time and costs associated with manual creation
  • Rapidly collates, sorts and auto-indexes thousands of documents
  • Reduce human error in collation of bundles
  • Eliminate photocopying and printing costs
  • Works across mobile, tablet and desktop
  • Reduced electronic and physical storage costs
  • Cloud based installation, speeds up implementation time

Pricing

£295 to £395 per person per year

  • Free trial available

Service documents

G-Cloud 11

458874244932619

Tricostar Software Ltd

James Lawler

01707 827 910

james.lawler@tricostar.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Triostar Case Management
Cloud deployment model Private cloud
Service constraints None
System requirements Latest version of browser of choice

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Subject to client SLA
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Our standard support service provides for responses to bugs or system failure. We have a standard SLA which allows for a response from 1- 8 hours subject to severity. Our premium service is more wide ranging and operates to the same SLA. Our support service as standard operates between 8.30am to 5.30pm - UK business days and excludes public holidays and weekends.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide consultancy, both onsite and online training and documentation as well as implementation services. Some of these services are chargeable extras
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction How - depends on the volume of data required. Can be either using the reporting tools or we can create a data download, which would be chargeable
End-of-contract process Any services provided by Tricostar at the request of the client at the end of a contract are chargeable.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None but when dealing with large documents a large screen is more practical
API Yes
What users can and can't do using the API Not available to users
API documentation No
API sandbox or test environment No
Customisation available No

Scaling

Scaling
Independence of resources We use Azure Elastic Pools within Azure using the Azure DTU measurement tool to measure that combines CPU, memory and I/O values.

Analytics

Analytics
Service usage metrics Yes
Metrics types Around data volume and bandwidth - this service is chargeable
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach They can import documents into the application
Data export formats Other
Other data export formats
  • Word
  • PDF
Data import formats Other
Other data import formats
  • Word
  • PDF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
Other protection between networks Additional services can be purchased on Azure for - for example - end to end data encryption, client side encryption etc
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Azure guarantee that Apps running in a customer subscription will be available 99.95% of the time Service Credit Monthly Uptime Percentage Service Credit < 99.95% is 10%: < 99% is 25% For full SLA see: https://azure.microsoft.com/en-us/support/legal/sla/app-service/v1_4/
Approach to resilience Regional pairs are enabled by default in Windows Azure Storage, helping to ensue that applications are resilient during datacenter failures. In regional pairing, Azure asynchronously replicates data from a primary location to a secondary location within the same region. An Azure region is an area within a geography containing one or more datacenters. https://gallery.technet.microsoft.com/14-Cloud-Security-Controls-670292c1
Outage reporting We receive information from Azure via our Dashboard and pass information to our clients via email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication Azure Active Directory is a cloud based directory and identity management system. It is a Platform as a Service (PaaS) Offering and facilitates a lot of different functionality, some of which are • Single-Sign-On across multiple applications in Software-as-a-Service (SaaS) offerings • Multi-Factor Authentication (Optional extra) • Role-based access control (RBAC) • Device Registration The software has its own user security layer with levels of access (Global Administrator, Team Administrator, User).
Access restrictions in management interfaces and support channels • Group Policy for managing users and computers • Does not have Organizational Units. It is a flat organizational structure • There are no forests or trusts. Federation is used to allow outside of boundary authentication and authorization
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS
ISO/IEC 27001 accreditation date 24/04/2019
What the ISO/IEC 27001 doesn’t cover Nothing
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 20/06/2017
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover Any system not hosted on Microsoft Azure.
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Tricostar has procedures and monitoring in place that follows the the SEC440: Critical Security Controls: Planning, Implementing, and Auditing
Information security policies and processes Scheduled review security controls and reporting within the team and to management of results.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All software is version controlled within a repository for distributed version control and source code management. Test cycles include System, Unit, Integration and OWASP check list
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach A number of methods are used to monitor and assess threats: 1. Alert notifications are sent by Azure to our support team where irregular activity has been detected e.g. unusual IP address - 2. Unusual activity is immediately investigated and verified as a threat or a known location and blocked or permitted 3. Security patches are automatically applied by Azure 4. Azure provides information regarding unknown IP addresses 5. Failed access attempts are tracked by the software and alerted to the support team where an unusual number of attempts are detected
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach A number of methods are used to monitor and assess threats: 1. Audit trail of IP addresses that have accessed the service are tracked and checked weekly by our support team unless Azure has sent an interim alert 2. User activity is tracked by the system in both database per user events and also in audit logs - checked weekly 3. Unusual activity is immediately investigated and verified as a threat or a known location and blocked or permitted 4. Immediate response on detection of issue
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident management is by the following workflow: 1. Detection and recording 2. Classification, initial support and communication to management & client 3. Investigation and initial diagnosis and communication to management & client 4. Resolution and Recovery and communication to management & client 5. Escalation if not resolved and communication to management & client 6. 7. Closure once incident has been deemed to have been resolved and communication to management & client

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £295 to £395 per person per year
Discount for educational organisations No
Free trial available Yes
Description of free trial I week free trial for up to 3 users – 1-hour online training.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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