Amazon Web Services

Enterprise Support

Businesses whose success is directly linked with the performance of workloads and applications, benefiting from high-touch proactive/preventive services.

Features

  • Health status and Notifications - Access to Personal Health Dashboard
  • Technical Support - 24x7 access to Cloud Support Engineers (email/chat/phone)
  • Who Can Open Cases - Unlimited contacts/Unlimited cases (IAM supported)
  • Architecture Support - Consultative review /guidance based on your applications
  • Launch Support - Infrastructure Event Management
  • Third-Party Software Support - Interoperability & configuration guidance and troubleshooting
  • Operations Support - Operational reviews, recommendations, and reporting
  • Account Assistance - Assigned Support Concierge
  • Proactive Guidance - Designated
  • Technical Account Manager

Benefits

  • Focus on proactive management to increase efficiency and availability
  • Build and operate workloads following AWS best practices
  • Leverage AWS expertise to support launches and migrations

Pricing

£11.996 per unit

Service documents

G-Cloud 10

455231312750852

Amazon Web Services

Chris Hayman

+44 (0) 7825112477

aws-gcloud@amazon.com

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works - Architecture Support - Consultative review and guidance based on your applications
- Third-Party Software Support - Interoperability & configuration guidance and troubleshooting
- Architectural Review - Access to a Well-Architected Review delivered by AWS Solution Architects
Setup or migration service is for specific cloud services Yes
List of supported services All AWS Services

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Buyer hosting or software
How the support service works AWS Support Offering

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Case Severity/Response Times -
General guidance: < 24 hours
System impaired: < 12 hours
Production system impaired: < 4 hours
Production system down: < 1 hour
Business-critical system down: < 15 minutes
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible N/A
Web chat accessibility testing N/A
Support levels N/a

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £11.996 per unit
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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