Negotiation, support and effective management and administration of contracts, through creation to execution, to maximise financial and operational performance and reduce risk. Contract negotiation and deal structuring. Effective management of migration activities from legacy to new contracts. Includes supplier performance management.
- Negotiation of contracts
- Deal structuring
- Contract management
- Supplier performance management
- Contract migration and exit
- Contract close-out
- Lessons learnt/continuous improvement activities
- Upskilling and training of customer staff
- Effective management and administration of customer contracts
- Maximise financial and operational performance and minimise commercial risk
- Increased customer visibility of spend and supplier performance
- Effective migration from legacy to new contracts
- Lessons learnt and continuous improvement embedded for future contracts
- Experienced and qualified procurement professionals provided to upskill customer staff
£400 to £1000 per person per day
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
IMD GROUP LTD
|How the planning service works||We support customers in planning for the implementation of cloud hosting and cloud software services by developing robust contractual terms and conditions for contract execution and management. We work with customers to plan and resource the appropriate activities during contract execution and management, in accordance with the DSPCR and PCR guidelines and timeframes, taking into account the complexity of the contract and the cloud hosting and cloud software requirements.|
|Planning service works with specific services||No|
|Training service provided||Yes|
|How the training service works||As part of the Contract Execution and Management service we will provide knowledge and skills transfer from IMD procurement professionals to organisations, via one-to-one training, coaching, development and mentoring on all elements relating to Contract Execution and Management. This will ensure that the best practice methods applied during the delivery of our service are adopted by staff with key skills and knowledge being retained following the completion of the contract.|
|Training is tied to specific services||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
IMD’s Contract Execution and Management service will ensure that the appropriate migration requirements are being fulfilled in the performance of the customer's contracts to allow effective migration from legacy to new contracts, ensuring service continuity is maintained throughout any cloud setup and migration project.
IMD can assist the customer with development of migration strategies and migration plans to help them migrate to the cloud or between cloud services in a controlled manner to reduce the proximity of system failure, and or downtime. We will assist the customer in defining the options on exit/migration from a contract; outlining the exit/migration process, and identifying a preferred follow on solution to service provision. This will ensure the orderly transition of service provision or support to a replacement provider/service.
We will assist with the development of contractual terms and Key Performance Indicators to ensure the orderly transition of service provision or support to a replacement provider/service.
We will oversee migration activities in accordance with the requirements of the customer’s contract, and manage effective migration from legacy to new contracts.
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||IMD’s Contract Execution and Management service will perform quality assurance activities on the customer’s contractual documentation and the whole contract management process. Our procurement professionals will assist with the development of measurable quality contract terms and conditions and Key Performance Indicators to reflect the quality and performance requirements of the customer. We will review and monitor the supplier’s performance against contractual documentation to ensure the service being provided is in accordance with the terms and conditions.|
|Ongoing support service||No|
|Service constraints||None specific to this service.|
|Email or online ticketing support||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
For each engagement through GCloud 11, you will be provided with an IMD Account Manager who will be your central point of contact throughout the delivery of services. Where possible, we aim to provide you with an Account Manager who has experience operating within the relevant field associated with the engagement to coordinate the delivery of similar services.
In addition to the Account Manager, we endeavour to provide you with an additional layer of Account Support in the form of a secondary point of contact for each engagement. In this way, we mitigate the likelihood of having a single point of failure, and have mechanisms in place to maintain continuity of service.
Support will be provided remotely via email and phone for the most part, with the flexibility to arrange meetings on site or at our offices when needed. On site support can be offered during the working week where requests are made prior to proposals being submitted / individual call-off contracts agreed.
Your Account Management and Support resources are typically integrated into the delivery team and so costs are included within the proposal for each engagement.
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£400 to £1000 per person per day|
|Discount for educational organisations||No|