Content+Cloud Ltd

Microsoft 365 CSP

Content+Cloud is a Tier 1 Microsoft Cloud Solution Provider (CSP). Through the CSP licensing programme, we can provide CSP subscription licensing for the Microsoft 365 and Office 365 platforms and associated software components. As a Microsoft Cloud Solution Provider / CSP we provide flexible, "pay-as-you-go" CSP pricing with monthly billing.

Features

  • Microsoft 365 CSP licensing for Productivity, Teams, Collaboration Platform
  • Online meetings, web-conferencing, voice and video
  • Enterprise Mobility, MDM and Cyber Security Solutions
  • Microsoft 365 Apps (Word, Excel, PowerPoint, OneDrive, Outlook), OneNote, SharePoint
  • Identity and Access Management. Single Sign-on.
  • Modern Desktop device management and Secure Remote Working
  • PSTN calling with Microsoft Teams
  • Windows 10
  • Advanced compliance tools, including rights management services and information protection.
  • Compliance Management and Reporting e.g. GDPR

Benefits

  • Flexible CSP licensing, variable daily, billed monthly
  • Access to Microsoft Support
  • Service Status Dashboard
  • User account management
  • Identity and Access Management across multiple cloud platforms
  • Enable secure remote working
  • Improved user productivity and mobility
  • Improved Windows device reliability and management
  • Improved Business Continuity
  • 99.9% Availability

Pricing

£1.50 to £49.00 a person a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 5 1 6 2 4 5 0 7 8 5 6 8 4 2

Contact

Content+Cloud Ltd Jack Perschke
Telephone: 0333 241 7689
Email: bids@contentandcloud.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Detailed service definitions are available here: https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-service-descriptions-technet-library
System requirements
Please see https://www.microsoft.com/en-GB/microsoft-365/microsoft-365-and-office-resources

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
Support available to third parties
No

Onboarding and offboarding

Getting started
IT Lab provides numerous project services to support organisations and users getting started with M365 and O365. We can provide:
- Technical, security and governance design workshops
- User training, adoption and change management
- User documentation
- Technical implementation services
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be extracted using a number of 3rd party tools. IT Lab is able to support the extraction of data subject to an agreed project engagement.
End-of-contract process
When the tenant subscription ends, the data is subject to Passive Deletion https://docs.microsoft.com/en-us/office365/enterprise/office-365-data-retention-deletion-and-destruction-overview

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The features available on a mobile device are, where possible, similar to those provided through a Desktop experience.
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
https://docs.microsoft.com/en-us/office365/enterprise/office-365-tenant-isolation-overview

Analytics

Service usage metrics
Yes
Metrics types
https://docs.microsoft.com/en-us/microsoft-365/admin/activity-reports/activity-reports?view=o365-worldwide
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported using a number of 3rd party tools. IT Lab can support this extraction of data subject to a specific project engagement.
Data export formats
  • CSV
  • ODF
  • Other
Data import formats
  • CSV
  • ODF
  • Other

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
https://docs.microsoft.com/en-us/microsoft-365/compliance/office-365-encryption-for-data-in-transit?view=o365-worldwide
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
https://docs.microsoft.com/en-us/microsoft-365/compliance/service-assurance?view=o365-worldwide

https://docs.microsoft.com/en-us/microsoft-365/compliance/protect-information?view=o365-worldwide

Availability and resilience

Guaranteed availability
https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/service-level-agreement
Approach to resilience
https://docs.microsoft.com/en-us/microsoft-365/enterprise/ebcm-m365-service-resiliency?view=o365-worldwide
Outage reporting
https://docs.microsoft.com/en-us/office365/enterprise/view-service-health

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Management interface access is secured by a minimum of two factor authentication but can also be configured with a number of restrictions under Conditional Access policies.

https://docs.microsoft.com/en-us/microsoft-365/enterprise/microsoft-365-policies-configurations?view=o365-worldwide
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Coalfire ISO
ISO/IEC 27001 accreditation date
01/01/2019
What the ISO/IEC 27001 doesn’t cover
Physical site scope:
SITE POSTAL ADDRESS MANAGEMENT SYSTEM ACTIVITIES
One Microsoft Way
Redmond, WA 98052
United States
Top management personnel report to this location and facilitate centralized management activities from this site.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
https://docs.microsoft.com/en-us/microsoft-365/compliance/offering-home?view=o365-worldwide

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
https://servicetrust.microsoft.com/
Information security policies and processes
https://servicetrust.microsoft.com/

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
https://servicetrust.microsoft.com/

https://docs.microsoft.com/en-us/deployoffice/change-management-for-office-365-clients
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
http://download.microsoft.com/download/6/6/2/662F89E4-9340-4DDE-B28E-D1643681ADEB/Security%20in%20Office%20365%20Whitepaper.docx
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
http://download.microsoft.com/download/6/6/2/662F89E4-9340-4DDE-B28E-D1643681ADEB/Security%20in%20Office%20365%20Whitepaper.docx
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
http://download.microsoft.com/download/6/6/2/662F89E4-9340-4DDE-B28E-D1643681ADEB/Security%20in%20Office%20365%20Whitepaper.docx

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1.50 to £49.00 a person a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
The following trials are available:
Enterprise Mobility + Security E5
Microsoft 365 Business Premium
Microsoft 365 Business Standard
Microsoft 365 F1
Microsoft Teams Commercial Cloud
Office 365 E3
Office 365 E5
Office 365 E5 without Audio Conferencing
Project Plan 1
Windows 10 Enterprise E3

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.