BPD Zenith Ltd

IBM Maximo Enterprise Asset Management for Property Management (MaxiCloud) by BPD Zenith

MaxiCloud combines IBM Maximo with award winning tools to provide a secure and reliable SaaS solution for Public Sector Facilites Management. BPD Zenith has provided Maximo services for over 20 years and used this experience to develop MaxiCloud. Adding to standard functionality within Maximo, MaxiCloud provides enhanced facilites management.


  • IBM Maximo; Comprehensive Asset Management Solution
  • CAFM and CMMS solution including Work Management and Supply Chain
  • Fast Deployment
  • Fully Scalable and Flexible Subscription Model
  • UK Based Tier 3 Data Centre
  • UK Based IBM Certified Technical Support
  • Contractually Committed Service Uptime of >99.99%
  • IBM Certified Maximo Consultants
  • 20+ Years of Delivering Award Winning Maximo Services
  • Supports Mobile Devices


  • Maximo widely used CAFM & CMMS solution within Public Sector
  • Instant Cost Savings - When compared to standard implementations
  • Faster Time to Benefit - Infrastructure already in place
  • Easy Budgeting - Reduce cost and improve forecasts
  • Peace of Mind - ISO:27001 & ISO:22301 Certified DataCentre
  • Fully Managed Overview of all assets, locations and maintenance
  • Extensive Reporting and Easy Monitoring of Key Performance Indicators
  • Experience - All BPD Maximo consultants are IBM Certified
  • IBM Premier Business Partner - Globally recognised and award winning
  • Access from Anywhere - Support for Mobile/Tablet devices


£12.00 to £212.00 per licence per month

  • Free trial available

Service documents

G-Cloud 9


BPD Zenith Ltd

Richard Donaldson

+44 7515 886737


Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to IBM Maximo Asset Management
Cloud deployment model Hybrid cloud
Service constraints Minimum 12 month contract term
System requirements
  • Must have access to one of the browsers listed below
  • Must have access to the web

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response to support queries are dependent on the severity of the issue, ranging from 1 hour to 1 business day. Weekend support can be arranged for high priority issues, however this will incur an additional cost.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels BPD Zenith has the following priority levels for support:

Priority 1 = System Down
Priority 2 = Critical Business Failure
Priority 3 = Program Failure
Priority 4 = Request for Information

These levels are used to prioritise service requests, with each having it's own target response time (Monday - Friday 8:30am - 5:00pm).

Costs depend upon the client demand for the support service, and will be billed on a time and material basis.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The MaxiCloud service can be live within 4 weeks, typically the duration of the on-boarding and off-boarding process is determined by the complexity of the project.

BPD are happy to define the full scope of any transition over to MaxiCloud, along with agreed project timescales and costs for each client
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Should any client wish to leave the MaxiCloud service, BPD shall provide various options to deliver the clients historical data back to them in an agreed format.
End-of-contract process BPD can help with any transition processes to a new service if required. The costs for off-boarding or transition are determined by the scale and complexity of the project.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile service is designed to fit the screen of the device.

Screens work with touch interface rather than standard mouse and keyboard, with some of the "hover over" options which are available on the desktop, not available on mobile.
Accessibility standards WCAG 2.0 A
Accessibility testing We have yet to perform any interface testing with users of assistive technology
What users can and can't do using the API For security reasons, API abilities and requests are evaluated on an individual basis.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Any area of the environment can be customised to meet the needs of your business requirements, although this may incur an additional charge.


Independence of resources Our MaxiCloud service is hosted externally and monitored closely, with server space, memory and processors monitored and increased as demand changes.


Service usage metrics Yes
Metrics types We provide a range of service usage metrics, such as user login tracking, support calls (number of calls raised/priority/department), and maintenance reliability matrixes.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra features and support
Organisation whose services are being resold IBM

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data export is performed through standard or custom built reports, or if preferred can be delivered by BPD in an alternative agreed format.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • PDF
  • HTML
  • Web Services
  • Postscript
  • Word Document
Data import formats
  • CSV
  • Other
Other data import formats XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% uptime
Approach to resilience We're certified to ISO22301 (Business Continuity Management and Resiliency). All aspects of the Data Centre Facilities are provided N+1 with no single points of failure. We can also provide our full business continuity plan is also available for review.
Outage reporting Our proactive monitoring services are designed to capture and report any system outages. These monitoring services can also be tailored to provide email system alerts on behalf of clients. We also provide access to the monitoring system to end users.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication Username and strong password/passphrase enforcement
Access restrictions in management interfaces and support channels The network provides protection against network attacks.
Procedures and mechanisms are in place to appropriately restrict unauthorized internal and external access to data, and access to customer data is appropriately segregated from other customers. API endpoints are hosted on large, Internet-scale infrastructure and use proprietary DDoS mitigation techniques. Additionally, networks are multi-homed across a number of providers to achieve Internet access diversity.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS
ISO/IEC 27001 accreditation date 23/01/2013
What the ISO/IEC 27001 doesn’t cover Not applicable
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations We have delivered services in the past up to IL4

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We adhere to the complete ISO 27001 policy process and management system. We are also accredited by Cyber Essentials Plus

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change Control and Management
We use an ITIL based Change Management process to manage any proposed changes to the infrastructure.
Our change request forms ensure that changes are clearly detailed and that all the relevant personnel have signed these off before any changes are made. Particular attention is given to any impacts potentially to Security and performance. Additionally we carry out regular security and vulnerability scans as part of the service using Nessus Enterprise

Configuration Management
We maintain a Configuration Management Database which is kept up to date with all information necessary to manage each environment, configuration and dependent service
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Our Information Security Management Committee meet every month and part of their remit is to review our current detection methods, and responses to any security issues.
Our customers are notified within 24 hours of any security issues being identified along with a description of the remedial action required and whether this needs to be undertaken by us or the customer. Systems are monitored 24 hours a day for any potential security incident utilising technology which correlates logs from various sources, including on customer end points to formulate a “picture” of what is going on at any given point.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We have put in place a suite of monitoring tools that maintain a continuous watch on all systems within the datacentres.

Any potential compromises are dealt with by our Incident Management Process with initial response as per our SLA within 30 minutes.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Our Service Monitoring System alerts based on pre-specified criteria. This can be tailored based on pre-defined processes to ensure that common events are dealt with swiftly or sent on for automated action.

The Service Desk is accessed either by phone or email to report incidents. Further to an incident a detailed service report is provided to the client outlining the incident, any action and future mitigation. This is provided within 24 hours.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)


Price £12.00 to £212.00 per licence per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Full non-production access can be provided to the MaxiCloud system. Time trial period is available on request.


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