Fordway

Cloud Skype for Business Service from Fordway

Fordway Cloud Skype for Business is an enterprise grade Unified Communication solution delivering instant-messaging, voice, and video with collaboration capabilities through a downloadable client or web interface. Fordway’s offering is based on a per user/month pricing model allowing a flexible approach to billing.

Features

  • Standard (IM and conferencing), or enterprise (voice) options
  • Instant Messaging: secure alternative to other consumer IM services
  • Presence: status and availability across the organisation, regardless of location
  • Voice: enterprice voice/PBX services with integrated presence
  • Voice: dial direct from the desktop or integrated IP handset.
  • Conversation & Call History: tracked IM conversations with Outlook integration
  • Desktop sharing: collaborative screen sharing with remote workers
  • Federation: securely extends Unified Communication across the internet
  • SecurePlus PSN and N3/HSCN offering

Benefits

  • Simple and secure communication with familiar user interface
  • Full integration with MS Office, MS Exchange and Office365
  • Consistent Unified Communication for voice, video and meetings
  • Consistent Unified Communication for presence and instant messaging
  • Federation allows Unified Communication with users across the internet
  • Federation allows Unified Communication with third parties, suppliers and customers
  • Available on Windows PCs and phones, iOS and Android smartphones
  • Deployed in either standard or enterprise mode
  • Quick deployment with minimum training for users

Pricing

£3.25 to £17.00 per user per month

Service documents

G-Cloud 10

450613745699131

Fordway

Richard Blanford

01483 528200

sales@fordway.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints The service runs active/active across two datacentres. There is no requirement for planned downtime of the underpinning service infrastructure, it is available 24x7x365. OS and application patching of instances may require server instance downtime but the service will not be affected. Due to operating from a fully resilient and virtualised environment there is no requirement for planned downtime of the underpinning IaaS infrastructure, each quarter Fordway reserve the right to invoke a 4 hour maintenance window, a maximum of two of these can be invoked per datacentre in any rolling year.
System requirements Target infrastructure dependent

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Fordway provide a standard SLA that details response times which can be tailored to customer needs.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Fordway Cloud Skype for Business is delivered from two load-balanced UK datacentres with the following SLA for the underlying service infrastructure:

• Fordway Cloud Skype for Business Standard offer 99.9% or better uptime calculated annually, 99.8% in any quarter
• Fordway Cloud Skype for Business Enterprise offer 99.95% or better uptime calculated annually, 99.9% in any quarter

24 x 7 telephone and web support are provided as standard for the base instance. Visibility of service availability information for the service is provided through Fordway’s customer portal. Fordway Cloud Skype for Business include standard monthly service reports. Fordway Cloud Service Management provides additional options for custom reporting.
Fordway provide a standard SLA that details response times which can be tailored to customer needs along with an associated Service Delivery Manager.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Fordway have an on-boarding process for this service as it requires detailed configuration information and implementation of interfaces. The on-boarding process will be subject to a project framework in which full testing, pilot and handover will be tasked. This will include training of users and system administrators. Process requirements are detailed in the Service Description.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Fordway have an exit procedure with which we work with the user to exit or migrate away from this service, depending on the configuration of the solution. This exit procedure will include any data, performance statistics and service records as described within the contract along with any associated costs. Process requirements are detailed in the Service Description.
End-of-contract process Fordway have an exit procedure with which we work with the user to exit or migrate away from this service, depending on the configuration of the solution. This exit procedure will include any data, performance statistics and service records as described within the contract along with any associated costs. Process requirements are detailed in the Service Description.

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Dependent on mobile OS. Full feature functionality with Windows Mobile, Android and iOS some features are limited
Accessibility standards WCAG 2.0 A
Accessibility testing Not done
API Yes
What users can and can't do using the API Download client software and follow integration guidelines supplied with service
API documentation No
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources Users are guaranteed scalability through solution design, assured by Fordway's ISO27001 accredited services structure

Analytics

Analytics
Service usage metrics Yes
Metrics types Metrics available include:
TBC
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export their data on request and in an agreed format depending on their requirements
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats As agreed on request
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats As agreed on request

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Disclosed on request
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network Disclosed on request

Availability and resilience

Availability and resilience
Guaranteed availability Fordway Cloud Skype for Business Standard offer 99.9% or better uptime calculated annually, 99.8% in any quarter.
Fordway Cloud Skype for Business Enterprise offer 99.95% or better uptime calculated annually, 99.9% in any quarter
Fordway recompense users with a credit of 2.5% of the monthly service contract value for each working hour the service has not met the SLA up to a maximum of 20% of the monthly service charge
Approach to resilience All elements of the service are operated and secured to ISO27001 under Fordway’s existing certification. Fordway Cloud Skype for Business is hosted and runs active/active across our two datacentres, running on top of Fordway’s Pan Government Accredited and PSNSP Certified PaaS service which is architected and assured OFFICIAL with additional controls needed to meet OFFICIAL-SENSITIVE. Public Sector customers can access the service over the PSN; NHS clients over N3/HSCN. Both networks are resilient across Fordway’s two datacentres.
Outage reporting The service provides service updates which are notified into the client dashboard in their portal and can be configured to send email alerts if desired. The service operates under Fordway's standard SLA and any service outages will be reported as per the SLA which can be tailored to the customer's requirements.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels None
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ISOQAR
ISO/IEC 27001 accreditation date 14/03/2016
What the ISO/IEC 27001 doesn’t cover Statement of Applicability disclosed on requesty
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials
  • Cyber Essentials Plus
  • PSN Service Provider (PSN-SP)
  • Pan Government Accreditation to OFFICIAL
  • NHS IGSoC for N3/HSCN certification
  • PSNSP Certification for underlying Fordway PaaS platform

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes These are defined and audited as part of Fordway's ISO27001 certification, with regular senior management review. Details and supporting documentation will be made available on request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Fordway change and configuration process aligns with ITIL v3.0 and ISO27001 and ISO20000
Vulnerability management type Supplier-defined controls
Vulnerability management approach Fordway's risk management aligns with ISO27001
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Fordway's security incident and event monitoring conforms to ISO27001 and DPA requirements. Any incident will be assessed for risk and prioritised accordingly.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Fordway incident management process complies to ISO27001:2013 and aligns to ITIL best practise and ISO20000. Incident management and reporting is defined within Fordway's standard SLA and tailored to customer requirements.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • New NHS Network (N3)

Pricing

Pricing
Price £3.25 to £17.00 per user per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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