Helpful Technology Ltd T/A Helpful Digital

Social media, digital skills training and digital engagement strategy

Our training workshops and online diagnostic, learning and simulation tools help identify teams' goals for digital and social media and support them to build digital knowledge and confidence. We focus on practical skills and experience and follow-up support to embed learning within organisations.


  • Face-to-face workshops and training courses
  • Digital strategy workshops and seminars
  • Coaching and mentoring
  • Digital blueprints: concise plans and principles for digital
  • Digital Action Plan: online skills diagnostic and supported learning
  • Social Simulator: resilience testing for crisis preparedness
  • Crisis90: social media crisis and customer service scenario training
  • Online exercises and resources for digital communication
  • Social media policy, strategy and training development
  • Digital leadership and digital transformation training & coaching


  • Understand the relevance of digital and social media at work
  • Develop practical skills in monitoring and using social media
  • Manage risks and opportunities effectively
  • Embed new tools and ways of working within teams
  • Adopt open policymaking approaches using digital tools
  • Support integrated planning and deployment of digital tools
  • Improve crisis preparedness, resilience and business continuity
  • Engage leaders and managers with digital transformation
  • Improve digital customer service
  • Take a strategic approach to digital communication


£90 to £120 per person per hour

Service documents

G-Cloud 10


Helpful Technology Ltd T/A Helpful Digital

Steph Gray

020 3012 1024


Planning service Yes
How the planning service works We work with clients to understand user needs and technology options through discovery and alpha prototype phases, incorporating user research, analytics review, competitor/landscape research, lightweight prototyping and discovery workshops.
Planning service works with specific services No


Training service provided Yes
How the training service works We provide a range of training:

- engagement: we run workshops, simulations and blended learning programmes on how to use digital tools effectively for communication and engagement of online audiences, including social media and cloud-based tools

- publishing: we run sessions on effective writing skills for web/intranet, to help publishers communicate effectively and publish accessible content.

- application-specific: we train teams in WordPress publishing and management, how to manage the CMS to publish content effectively. We also deliver basic primer sessions on web analytics using Google Analytics.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Within the scope of projects, we provide flexible ongoing support in the form of coaching, mentoring and workshops to help users get more from digital cloud tools and social media

Service scope

Service scope
Service constraints We provide most of our support remotely by email/phone to maximise use of limited support time but deliver face-to-face workshops, meetings and training around the UK and internationally as part of project work.

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Support for this service is agreed on a project basis, usually.


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)


Price £90 to £120 per person per hour
Discount for educational organisations No


Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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