The Questionmark OnDemand service is an online assessment platform providing the ability to author, deliver and report on tests, quizzes, surveys and exams for training, certification, advancement, channel expertise, competency measurement, compliance and workforce learning. Widely used in government, military, health, law enforcement and fire services.
- Comprehensive item banking with easy search functionality
- Deliver assessments via browser, secure browser, mobile devices and paper
- Robust reporting and analytics suite
- Collaborative authoring environment complete with version tracking and roll-back features
- Author once, deliver to multiple devices simultaneously
- Accessibility features such as text sizing and contrast controls
- Available in 36 different languages
- Secure and robust service that is ISO 27001 certified
- Scalable, flexible solution with rapid deployment
- 99.9%+ uptime
- Create and deliver certification assessments and advancement exams
- Create and deliver post-course tests for distance learning
- Create, deliver and report on surveys and course evaluations
- Tracking changes to questions means legal defensibility
- Blended delivery allows mobile/onsite workers to still take assessments
- Observational assessments allow measuring performance on practical tasks
- Create valid and reliable assessments to make trustworthy decisions
- Assessments that document training and understanding for compliance purposes
- Improve test validity by running job task analysis surveys
- Assess skills of technical staff, engineers and equipment maintainers
£3738 to £39513 per licence per year
- Free trial available
Questionmark Computing Ltd
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Service constraints||Questionmark OnDemand is available 24/7 365 days a year. There is scheduled maintenance on the 3rd Saturday of each month that rarely involves some downtime.|
|System requirements||Questionmark OnDemand simply requires a standard browser|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Our technical support team endeavours to respond to questions as quickly as possible. In peak times this can vary, however, questions are usually responded to between 1-3 hours, and we have a formal SLA which sets out response times.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||WCAG 2.0 AA or EN 301 549 9: Web|
|Web chat accessibility testing||Our web chat technology services supplier performs accessibility testing.|
|Onsite support||Yes, at extra cost|
Questionmark provides extensive technical support and email, phone and chat support is included for a number of different designated contacts within the service. There is also comprehensive documentation.
Support has response time SLAs set out in our terms and conditions.
|Support available to third parties||Yes|
Onboarding and offboarding
Work with a Questionmark expert to design and deliver an onsite, hands-on training course that will help your organisation get the most out of Questionmark OnDemand. Potential topics include:
Authoring assessments using Questionmark Authoring Manager,
Using participant management scheduling features,
Understanding and using Questionmark's blended delivery options,
Generate reports based on assessment results, Using Questionmark Enterprise Reporter and Questionmark Analytics
Participants are challenged to execute assessment development tasks using the software. Exercise materials are provided, but participants are encouraged to bring their own assessment content to the course and may substitute their own projects for the classroom exercises, where applicable.
Course modules may be comprised of multiple activities, with different activities designed for motivation, comprehension, practice, and application. Exercises can be crafted with your input to reflect authentic assessment-related tasks and contexts.
There is also a large array of documentation and advice available on the Questionmark website. There is also a dedicated account manager available for any questions that may occur.
|End-of-contract data extraction||If the customer decides to terminate rather than renew their use of Questionmark OnDemand, an export of data in a standard format can be made available at no charge.|
|End-of-contract process||If the customer chooses not to renew and decides to terminate their use of Questionmark OnDemand, an export of data in a standard format can be made available at no charge.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||We use responsive design, and there is very little difference in the mobile service and desktop service. Questionmark OnDemand adapts itself to fit the screen size required, with all elements of the portal still easily accessible on the screen.|
|Accessibility standards||WCAG 2.0 A|
|Accessibility testing||Testing with Jaws and other systems|
|What users can and can't do using the API||
Questionmark supports several APIs with full details at https://www.questionmark.com/developer/api.
Questionmark's Application Programming Interfaces (APIs) allow rich integrations between Questionmark technologies and third-party applications.
Based on the Open Data Protocol, Questionmark's Results API is a REST-ful data service that can be used to retrieve result data from a user's Results Warehouse. The Results API allows customers to import result data into statistical analysis tools like Microsoft Excel and create reportlets to help them analyse their data.
QMWISe (Questionmark Web Integration Services environment):
QMWISe is a web-service interface to Questionmark based on SOAP messaging. QMWISe provides a secure interface to the Questionmark database.
PIP (Perception Integration Protocol):
PIP is a lightweight interface to Questionmark's delivery system. PIP files provide assessment launch and callback capabilities using HTTP query strings and Questionmark variables. PIP is also used to enable support for SCORM and AICC protocols.
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||Questionmark OnDemand can be customised for a variety of needs. The template can be altered graphically to reflect the company using OnDemand, and there are a multitude of reporting and analytics that are customisable through OData and APIs|
|Independence of resources||Questionmark uses redundant load balancers to ensure the availability of their OnDemand service. Additionally, OnDemand service resources are monitored and dynamically allotted as needed.|
|Service usage metrics||No|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Other data at rest protection approach||The service is protected by redundant firewalls and each server in the various tiers is protected by a host-level firewall. A Bastion Host is used to allow system maintenance without damaging system security or integrity|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||There are a variety of export capabilities within the software including in Excel, CSV and PDF formats.|
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||
|Other protection within supplier network||Firewall, Antivirus, Intrusion Prevention System. Additionally, the OnDemand service is hosted in a data centre isolated from Questionmark's internal systems.|
Availability and resilience
|Guaranteed availability||Using all the systems and security we have in place, we target a 99.9% uptime of Questionmark OnDemand. During 2017, our actual uptime was about 99.98%.|
|Approach to resilience||
Questionmark uses a Data Center that provides the following features and safeguards:
Physical security measures:
The physical security of the building and servers are maintained by 24-hour manned security & intruder/security breach alarms, Smart Card access policies and internal and external CCTV systems. The data center does not include signage that could identify it as a data center.
The Network Operation Center (NOC) monitors alerts (visual, audible and via email) and engages the personnel at the data center to resolve issues. There are 24 x 7 environmental monitoring systems, fire alarm status and FM200 fire suppression equipment, N+1 redundant Heating Ventilation Air Conditioning (HVAC) system and a controlled environment with room temperature 24°C +/- 2°C.
Data Center Certifications:
The Data Center is compliant with the ISO 9001 Quality Management System standard and the ISO 27001 Information Security Management System standard
|Outage reporting||Questionmark provides notification of service outages via email notifications. Additionally, the status of the OnDemand service is available at http://status.questionmark.com/.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Questionmark uses Role Based Access Controls to enforce the rule of least privilege.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||Between 6 months and 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||Between 6 months and 12 months|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BSI|
|ISO/IEC 27001 accreditation date||28/06/2017|
|What the ISO/IEC 27001 doesn’t cover||Our scope is broad and covers all our operations under G-Cloud. See certificate at https://www.questionmark.com/go/iso-27001-certificate|
|ISO 28000:2007 certification||No|
|CSA STAR certification||Yes|
|CSA STAR accreditation date||13/11/2017|
|CSA STAR certification level||Level 1: CSA STAR Self-Assessment|
|What the CSA STAR doesn’t cover||Our entire Questionmark OnDemand service is covered by our CSA STAR self-assessment|
|Other security certifications||Yes|
|Any other security certifications||Cyber Essentials|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
Questionmark's Information Security Policy is reviewed and approved by the Questionmark board of directors at least annually. Questionmark has a member of the board of directors responsible for security.
Questionmark has a comprehensive Data Security Policy in place that applies to all employees and a small number of authorized contractors (quasi-employees). Here is a summary of the policy regarding employees:
• Background checks are carried out on all new employees.
• Employees are required to sign a confidentiality agreement and commit to Questionmark’s Data Security Policy
• Data Security training is given to each new employee.
• Data security and information security awareness briefings are given to all employees regularly.
• Questionmark’s Information Security Officer is responsible for compliance and recording breaches if and when they occur.
• A password policy for all employees includes using 8+ characters, capitalization and numbers.
• All employees must pass annual tests on Questionmark’s Data Security Policy.
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||All releases are tested in a development setup, then moved to staging and tested there before being moved to production. There is an automated deployment mechanism with sign-off at each stage. Further information is available in our description of Questionmark security, available under NDA|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||Questionmark triages vulnerabilities and remediates them in a timeline based on risk. Additionally, the Questionmark Security Team monitors supplier and industry security feeds for security issues in system software. These issues are triaged for applicability and severity then tested, patches or remediation’s are applied immediately or within the monthly release cycle, based on risk.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
Questionmark's OnDemand service is monitored 24/7 by the data centre Network Operations Centre and we have several other alerting systems.
We have a comprehensive incident response plan which is regularly tested by table top testing.
|Incident management type||Supplier-defined controls|
|Incident management approach||Questionmark maintains a robust and well-tested Security Incident Response Plan to address all potential security incidents. Users can report incidents to technical support.|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£3738 to £39513 per licence per year|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||We provide a 30 day free trial to allow evaluation of the service. When applying for a free trial you will be contacted by our team briefly, and set you up with a zone meeting your requirements. This usually lasts for 30 days unless extenuating circumstances.|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|