Bentley Systems (UK) Limited

Bentley Success Plans

Bentley Success Plans are designed to achieve your business outcomes. You and Bentley will work in partnership to enable Digital Workflows engineered to meet your desired strategy. Success Play services are selected according to business need, allowing organisations to focus valuable resources on business-critical activities rather than system support services.

Features

  • Going Digital Assessments & Advancement Roadmaps using Bentley SME’s
  • Proficiency Forums, Product Innovation Workshops access to Digital Advancement Academies
  • Knowledge Transfer and Designated Virtual Product Experts
  • Establishing Information Visibility and Digital Workflows
  • Adopting BIM Standards (e.g. PAS1192 and ISO19650)
  • Adaptive Learning integrated with in-house content
  • Optimising Digital Workflows and delivering Performance Benchmarks and Insights
  • System, User and Project Administration and Health Checks
  • Success Plan Management and Alignment Reviews "

Benefits

  • Assurance that your system performs to agreed KPIs
  • Reduce or eliminate requirement for in-house specialist resources
  • Close skills gaps by providing access to expertise and resources
  • Apply BIM PAS1192/ISO19650 industry good-practice helping institute consistency
  • Improve productivity through fast response and resolution
  • Ability to service system administration peaks and troughs
  • Leverage lessons learned from hundreds of similar other implementations
  • Improve agility by augmenting teams rather than hiring new members
  • Add value through advancements that are standard and repeatable
  • Access to rapid escalation to help realise results "

Pricing

£100000 per instance per year

Service documents

Framework

G-Cloud 11

Service ID

4 4 5 5 5 5 4 0 8 4 8 0 1 5 5

Contact

Bentley Systems (UK) Limited

Simon Horsley

+447899852176

simon.horsley@bentley.com

Planning

Planning service
Yes
How the planning service works
Please refer to the related Lots for Cloud Software Offering under Lot 2 and Cloud Support under Lot 3 listed below. In addition to the implementation services, Bentley can provide Success Plans to provide sustainment services and continuous improvement to the implemented solution. Following delivery of the Baseline configuration, the first delivery under the Success Plan will be the Success Plan Delivery Document. This planning document is developed by the Success Manager and describes in detail how Bentley and you will work together within the Success Plan. Under the Success Plan, we provide several Success Plays that cover the ongoing support and continuous improvement of business design, the provided solution design and delivered security architecture of the Bentley hosted solution.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • ProjectWise CONNECT Edition - Lot 2 and 3
  • AssetWise CONNECT Edition - Lot 2 and 3
  • Bentley's CDE - Lot 2 and 3
  • ITwin services - Lot 2 and 3
  • Reality Modelling Cloud Service - Lot 2 and 3
  • Open Cities Planner - Lot 2 and 3
  • ComplyPro - Lot 2 and 3
  • Synchro - Lot 2 and 3

Training

Training service provided
Yes
How the training service works
Bentley CONNECT Advisor is a new service that will help deliver Adaptive Learning Services and is designed to provide in-application contextual assistance, including recommendations, short feature and workflow videos and personalised learning paths and knowledge maps. CONNECT Advisor will increasingly leverage Azure-based machine learning, to further personalise its assistance for each Connected User. Based on the principles of Search, Browse and Feed, it simultaneously searches and retrieves product-specific content from:
• Bentley LearnServer
• Bentley Communities
• YouTube channel(s)
• Product documentation
• Events Calendar
• Bentley News and Announcements
An optional add-on CONNECT Advisor Proprietary Content Service can be used to enhance users’ learning by integrating your in-house proprietary Bentley Content.
Training is tied to specific services
Yes
Services the training service works with
  • ProjectWise CONNECT Edition - Lot 2 and 3
  • AssetWise CONNECT Edition - Lot 2 and 3
  • Reality Modelling Cloud Service - Lot 2 and 3
  • Bentley's CDE - Lot 2 and 3
  • ITwin services - Lot 2 and 3
  • ComplyPro - Lot 2 and 3
  • Open Cities Planner - Lot 2 and 3
  • Synchro - Lot 2 and 3

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Bentley will work with you to ensure that the required services are provided to enable you to transition your current solution to the Bentley Cloud. Bentley also provides services to transition your existing data to Bentley’s cloud provisioned service. Bentley’s team of consultants will analyse your existing data that needs to be transferred to the cloud. They will then collaborate with you to get to an agreement on the system configuration, migration plan and execution plan with an appropriate transition process in accordance with a jointly agreed schedule. Bespoke customisations, database types and versions or integration with non-Bentley products will be reviewed and may require additional services. The consulting, configuration, migration and transition services will be offered as a one-off bespoke service based on the SFIA Card rates.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • ProjectWise CONNECT Edition - Lot 2 and 3
  • AssetWise CONNECT Edition - Lot 2 and 3
  • Bentley's CDE - Lot 2 and 3
  • ComplyPro - Lot 2 and 3
  • ITwin services - Lot 2 and 3
  • Open Cities Planner - Lot 2 and 3
  • Reality Modelling Cloud Service - Lot 2 and 3
  • Synchro - Lot 2 and 3

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Prior going live with the Bentley cloud solution, we do a latency test to identify the nearest Azure data centre. During operations, Bentley is using SolarWinds for latency monitoring. Quality assurance is not provided. Performance testing: Functional Health Check - Examines the overall usage of your configuration, provides a brief document describing positive and less positive findings, with recommendations where appropriate for improvements. The Functional Health Check is based on what current features and functions are used. Bentley will recommend technology and\or workflow process changes. This Functional Health Check does not focus on the technical system performance. Performance Health Check - We provide a review of the system configuration and performance to ensure there are no bottlenecks causing delays, or other limitations reducing the performance of the Bentley configuration, system landscape and project to ensure that has been set up for optimal performance. Business Health Check- Every implementation begins with business requirements. As usage of Bentley configurations grows, additional requirements emerge and sometimes the initial requirements get dropped. This check assesses how the current configuration addresses your project delivery business requirements with client stakeholder interviews, identifies opportunities to align current technologies with business goals, and can identify technical improvements.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
The Success Plan consists of a series of core components that help organisations obtain greater business-value from their investment and can be grouped as follows:
• Going Digital Assessments & Advancement Roadmaps using Bentley SME’s
• Proficiency Forums, Product Innovation Workshops access to Digital Advancement Academies
• Knowledge Transfer and Designated Virtual Product Experts
• Establishing Information Visibility and Digital Workflows
• Adopting Standards (e.g. PAS1192) and New Capabilities
• Adaptive Learning integrated with in-house content
• Optimising Digital Workflows and delivering Performance Benchmarks and Insights
• System, User and Project Administration and Health Checks  
• Success Plan Management and Alignment Reviews
Within each of these components, Bentley will deliver a series of related activities, Success Plays, that are targeted to improve user’s system environment and their overall quality of usage. One key component to the Success Plan is that Bentley can assume responsibility for aspects of the user’s system and configuration. By utilising Bentley’s expertise, user can expect an improved system environment enabling the user to redistribute existing resources to address other business requirements.

Service scope

Service constraints
Access to your/our cloud service; Access to possible on-premise server components and client machines if required. Availability of key personnel like stakeholders, business representatives and IT; opening of firewall/ports; read access to local AD;

User support

Email or online ticketing support
Email or online ticketing
Support response times
Tickets related to Success Plans will be logged with the Prioritised Incident Support desk. The Prioritised Incident Support and Response Support desk (Support Desk) is available to Success Plan subscribers. The Support Desk will triage tickets from your organisation and progress them to the applicable Product Support team that monitors the tickets.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Bentley offers a Success Plan which is a tailored offering to achieve your ever-evolving desired business outcomes by advancing your digital workflows using Bentley applications.
With this plan you also get a designated Success Manager to act as your single point of contact for the execution of the service and to assist you to overview the Prioritised Incident Support & Response to any issues that may arise.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£100000 per instance per year
Discount for educational organisations
No

Service documents

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