Idox Software Limited

AWS Gold Linux

Website and application cloud hosting utilising Amazon Web Services (AWS), designed for highly available Linux environment that requires extremely high uptime. Using AWS platform, Reading Room will provide managed cloud hosting services for clients with very basic needs up to global enterprises that need powerful global hosting.

Features

  • Flexible cloud hosting services
  • Elastic cloud infrastructure that can scale to meet your needs
  • Highly reliable environment
  • Secure & robust networking functionality
  • On-Demand Instances
  • Reserved Instances

Benefits

  • Provision of management cloud infrastructure
  • Network firewall and access permissions managed by Idox Digital
  • Daily back ups and weekly back ups

Pricing

£625 per unit per month

Service documents

G-Cloud 10

443624266671644

Idox Software Limited

Darren Moyes

0333 011 1200

frameworks@idoxgroup.com

Service scope

Service scope
Service constraints N/A
System requirements PHP, MySQL, Apache, NGNIX

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support response times are dependent on the support package agreed.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Support provided as standard within UK working hours, and offer 24/7 support options. We can also offer Pay As You Go and Pre-paid out of hours options.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We evaluate what the client has to ensure we are in the position to support and host the site.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We offer an export of all their code and upload it onto a secure location for the client to obtain.
End-of-contract process The client would decide to either renew the contract or end it. If client decides to renew, hosting is reviewed and agreed, if end is the option, one off backup of data is supplied to the client.

Using the service

Using the service
Web browser interface No
API Yes
What users can and can't do using the API Call out functionality, from and to other third party services.
API automation tools
  • Ansible
  • Chef
  • Terraform
  • Puppet
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
Command line interface Yes
Command line interface compatibility Linux or Unix
Using the command line interface • can deploy, review and make changes to Live code.
• scripts can be modified to set up web services.
• certain users will have different privileges enabling further tasks.
• designed specifically for each instance.
• IP restrictions applied, IP address of source has to be added to the accepted list.

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources If their hosting solution is has auto scaling then this will be automatic, otherwise this will be done manually. When this work is carried out, users will not be interupted as a new instance will be added into the load balancer pool.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Other
Other metrics Ping check
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Amazon Web Services

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Everything
  • Files on the servers could be anything and database files.
Backup controls Users will request the backup from us to restore in a form a ticket. We will then have this assigned to a technician to action.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Password Protected
Data protection within supplier network Other
Other protection within supplier network IP restriction

Availability and resilience

Availability and resilience
Guaranteed availability 99.95%
Approach to resilience The data is resilient by having as data is backed up daily. Where possible, front end servers are load balanced and databases are mirrored/clustered to ensure uptime.
Outage reporting We have a monitoring service called Nagios which monitors URL's, CPU, Disk, Memory and if a service is pingable. If there are any alerts, this is sent via email, displayed on a dashboard and if it is a 24/7 client, it will ring a mobile.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels User access control allowing certiain users with defined privilages and IP restrictions.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Idox Software Ltd has an ISO 27001-certified information security management system. Idox Digital adopts those policies specifically relating to information, information systems, networks, physical environments and people. Internal audit and information security awareness training is conducted review to review progress towards policy compliance. Risks raised through internal are reviewed at management meetings by the information security manager the appropriate head of business and a board representative.
Information security policies and processes Idox Software Ltd has an ISO 27001-certified information security management system. Idox Digital adopts those policies specifically relating to information, information systems, networks, physical environments and people. Internal audit and information security awareness training is conducted review to review progress towards policy compliance. Risks raised through internal are reviewed at management meetings by the information security manager the appropriate head of business and a board representative.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All changes are subject to approval and sign off following review by a senior approver. Roll back and security impacts are considered as part of the change control process. Changes are tracked through their implementation and a record of changes is kept.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We agree with the client on what vulnerability test are required and arrange a 3rd party supplier to carry out this work ensuring each step is managed with all 3 parties. We monitor OWASP and other sources for new software vulnerabilities and vulnerability reports, and software patches. We recommend clients undertake vulnerability testing quarterly.
Protective monitoring type Supplier-defined controls
Protective monitoring approach The level of proactive monitoring is subject to contract this can include firewall monitoring, user access log monitoring, system log monitoring and other indications of compromise. Suspected incidents are managed through our security incident reporting process. Referred to in another question.
Incident management type Supplier-defined controls
Incident management approach Security incident reporting process summary: incidents or suspected incidents are raised to service desk and reviewed by information security manager. They are allocated a risk reference, entered into the information security risk log and tracked until closure. In the case of major incidents a major incident report will be produced and provided to customer securely.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider EC2, Azure
How shared infrastructure is kept separate They are separated based on virtual servers and are also placed on dedicated infrastructure if required depending on the client and the agreed contract.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £625 per unit per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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