Threatvine Hub

Threatvine Hub is a cyber security information-sharing platform, designed for cross-organisational, cross-sector sharing which powers National cyber strategies worldwide. Threatvine unites critical national infrastructure, law enforcement and academia, moving beyond cyber security information sharing to collaborative cyber security intelligence analysis; keeping you one step ahead of the cyber threat.


  • Enforce Information Handling rules e.g. industry standard Traffic Light Protocol
  • Structured Cyber-security Incident Reporting, including STIX support
  • Anonymity; allows for anonymous, but trusted, contributions
  • Control over-sharing; users can share while complying with external policies/rules
  • Integrate tools you need to collaboratively analyse threat data
  • Perform malware analysis and share/manage incident and threat information
  • Secure cross-organisational collaboration; confidently share beyond your team/organisation
  • Situational awareness for you and your critical assets
  • Help your supply chain to defend themselves against threats
  • Join up the organisations/individuals simply, as/when you need to


  • Specifically built for cyber-security information sharing
  • Measurably increase participation and information sharing
  • Network defenders can prioritise what’s essential to them
  • Reduces emails and information silos
  • Optional “community-as-a-service” with expert cyber-security community managers
  • Intuitive user experience based on the best enterprise-grade collaboration features
  • Maintain real-time situational awareness to get ahead of incidents/threats
  • Ensure you get-to-know when you need-to-know through collaboration
  • Flexible architecture allows you to swap-out and upgrade components
  • Deep security enhancements to meet your organisation’s specific needs


£15000 to £2500000 per licence

  • Free trial available

Service documents

G-Cloud 9



Paul Bentham

0845 4681066

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints There are minimum hardware requirements if installed on-premise or on a private cloud, in order to ensure a reliable user experience.
System requirements
  • Internet Explorer 8 or newer
  • Chrome
  • Safari 9+
  • Opera
  • Firefox

User support

User support
Email or online ticketing support Email or online ticketing
Support response times During engagement, support is provided Monday to Friday during standard business hours.

Standard support response times: 1 business day
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Your Threatvine (Hub) license comes with Surevine Bronze support built in. This is a 9am to 5pm UK Business Days, service fulfilled by email, ticketing system, or phone. Our current response and fix times are outlined below.
P1: 1 hour / 4 hours
P2: 2 hours / 8 hours
P3: 8 hours / 16 hours
P4: 8 hours / 8 days

With each Threatvine (Hub) License you will receive a named technical account manager.

Other enhanced support services can be purchased via our related GCloud services.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Depending on the security requirements your deployment users can enrol through self-service.

We will provide training for the customer's administration team in how to configure the system, manage users, and how to manage the community. The platform includes an integrated onboarding guide called "Getting Started" which guides new users through the primary functions of the platform. Platform administrators will have access to our documentation knowledge base and part of the support function is to help administrators get the best out of the platform.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Individual users cannot extract individual data.
On termination of the contract, Surevine will provide the Buyer with a full data-base export in a limited set of standard formats.

Surevine can provide assistance in data migration from Threatvine to other formats and system as a consultancy service at its standard SFIA rates.
End-of-contract process At the end of the contract there are three options:

- Erasure of all the Buyer's Data
- Export of Buyer's data with as a data-base export in a limited set of standard formats.
- Assistance in data migration from Threatvine to other formats and system as a consultancy service at its standard SFIA rates.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Users can perform the majority of actions using a screen-reader. We do not use images for buttons or content. Controls maintain a tab-enabled navigation, as do forms.
Accessibility testing We have used automated testing systems to provide a list of areas we plan to address.
What users can and can't do using the API The API supports any action a logged-in user can complete.
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation Through engagement with Surevine Engage, the Threatvine platform can be extensively customised to suit the unique needs of a particular customer, should they fall outside the roadmap of the Threatvine Hub product.


Independence of resources Each Threatvine Hub install is hosted on a separate instance. The capacity available for each community is configured individually for each community and is reserved for that community's exclusive use.


Service usage metrics Yes
Metrics types We provide website metrics (visits, user routes etc) in addition to application-level metrics (engagement, last logged in dates, user activity etc).
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Individual users cannot extract individual data.
On termination of the contract, Surevine will provide the Buyer with a full data-base export in a limited set of standard formats, or erase the data.

Surevine can provide assistance in data migration from Threatvine to other formats and system as a consultancy service at its standard SFIA rates.
Data export formats Other
Other data export formats Postgress supported export formats
Data import formats Other
Other data import formats PostgreSQL

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Availability of Threatvine Hub depends on the service plan you purchase. The entry level availability is 99.5%. Our payment of Service Credits shall be your sole remedy in full and final settlement of Our liability in respect of any failure to meet or delay in meeting Service Levels.
Approach to resilience Threatvine has a range of resilience options including real-time data mirroring at a second site, hot fail over and DDOS protection. These are available as individually priced options. Further information is available on request.
Outage reporting We report availability performance at our service reviews with the buyer. In the event of an outage, our monitoring systems will alert us and we notify the name point of contact in our Customer.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels We will only accept email tickets from certain email domains. The bestowing of administration user privileges is at the control of the customer. Server access is strictly controlled and implemented on a per-user basis to ensure traceability.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Socotec
ISO/IEC 27001 accreditation date 03/03/2017
What the ISO/IEC 27001 doesn’t cover The ISO accreditation applies to research and development into collaboration software, which covers the whole of Surevine's business activities.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The Information Security Management System is owned by the Information Security Manager who report to the CTO. Security reports are provided to every board by the CTO, with twice yearly management review by CEO and CTO. External audit is completed by the ISO 27001:2013 auditor.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Software versioning is managed via Git.
The release management of software is managed via ticketing system.
Security assessment is done by in-house specialist.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerabilities are managed via same ticketing as software development and release.
We have deployed patches within the hour.
The security manager tracks vendor announcements, as well as key public forums (BugTraq, Full Disclosure), and private sources.
Protective monitoring type Supplier-defined controls
Protective monitoring approach The protective monitoring is typically on a per client basis. The default stance is to deploy into Amazon AWS with no additional protective monitoring. Other configurations are deployed to meet the client's requirement.
Incident management type Supplier-defined controls
Incident management approach User Incident reports are handled in the same way as for normal support requests for clients.

Incidents are typically summarised to clients via the SLA report.

A separate incident process is used for internal reports, security incidents affecting multiple clients.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £15000 to £2500000 per licence
Discount for educational organisations No
Free trial available Yes
Description of free trial Threatvine(Hub) offer a full feature two-week trial for up to five users to evaluate the platform. Extended and larger user-group trials can be secured by negotiation.


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