Zoonou Limited

User Acceptance Testing (UAT)

Our User Acceptance Testing (UAT) services are designed to help businesses transition applications and systems to live operations with confidence. We help to create a sustainable process management system with engagement of real end users alongside the needs of the business. Ensure you're delivering high quality applications to your users.


  • Understand and define requirements for project and programme UAT
  • Design the UAT test planning, execution and reporting environment
  • Internally trained User Acceptance Testing manager to coordinate all activities
  • Workshop approach to training UAT participants
  • Script writing fulfilment and test management tools advice
  • Regression testing service coordination with UAT activities
  • Unique issue reporting and detailed summary report
  • Robust, documented, repeatable and sustainable UAT processes implemented
  • Create structure of self-sufficiency for long term business needs
  • Training updates as new users join


  • Reliable, process driven, in house UAT solutions introduced
  • Better user understanding of development and operational delivery
  • Test trained staff for better workstream outcomes
  • Knowledge and professional test practice shared with client
  • Integrate better with existing development practices
  • Thorough release management and update process
  • Experienced test business to blend UAT with other test activities
  • User training sessions to take place on site
  • Documented process to comply with expected standards and protocols
  • Consistently better user experiences for higher engagement


£400 per person per day

Service documents

G-Cloud 10


Zoonou Limited

Rhodri Alexander

+44 (0)1323 433700



Planning service Yes
How the planning service works Zoonou provide a test advisory service to determine the requirements of any cloud project or programme and advise on recommended QA processes, test approaches, tools and environments. Zoonou conduct planning activities, including high level test plans (based on IEEE 829 format) and the generation of manual and automated test scripts in line with business requirements, user requirements, and any approved documentation such as wireframes, designs, and technical / functional specifications.
Planning service works with specific services No


Training service provided Yes
How the training service works In the area of user acceptance testing (UAT), Zoonou provides local training for application and system users. We provide instruction in the establishment of UAT test management, testing and reporting held in a workshop environment, supported by ongoing test professionals.

The purpose of the training is to provide a sustainable approach to UAT so that organisations can manage their own beta testing while assured that the processes and procedures they have in place represent best practice. This is especially important where there needs to be adherence to formal standards.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Zoonou are able to provide testing for migration of services to cloud based solutions. Testing ensures that systems have been migrated correctly and that they function and perform consistently with the existing (soon to be legacy) system. Testing often focuses on data migration, where checks are carried out to verify that data has been transferred to the new system without error. Migration testing is often a combination of both manual and automated test techniques.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Zoonou specialise in testing and quality assurance services and are able to provide a full range of end-to-end test solutions across the lifecycle of a development project or programme. Our test advisory service determines the requirements of any application under test, we advise on recommended QA processes, test approaches, tools and environments. Test Script creation uses approved project documentation to ensure that the test effort achieves full coverage and that it's traceable, measurable and repeatable. Our testing services range from manual functional, non-functional and desktop browser, mobile device compatibility test execution, through to Security, Accessibility and Automated testing.

For Performance Testing, our in-house load testing team use industry standard tools and techniques, to ensure that products are responsive and perform well on launch. Load testing is used to find out how a piece of software behaves when put under normal and peak levels of load. This is about determining how your site will handle a large number of concurrent users. Load testing will often include a Stress test, where the level of load on the system is ramped up to test higher than normal peak levels of load, to test at which point the system breaks or becomes unresponsive.

Security testing

Security testing
Security services Yes
Security services type
  • Security testing
  • Other
Other security services OWASP Top 10 web Penetration testing
Certified security testers Yes
Security testing certifications Other
Other security testing certifications
  • Certified Security Testing Professional (CSTP) (CREST accredited course)
  • Certified Application Security Tester (CAST) (CREST accredited course)
  • Cyber Essentials

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints Zoonou provides managed test services which means that we are able to conduct most of our work remotely. We can offer options around that model in order to suit the needs of most of our clients.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 24 hours Monday-Friday.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Zoonou implement a LiveChat tool that aims to meet WCAG guidelines wherever possible, including contrast ratios for the chat window design. However, where it is embedded on customer's pages it may not always meet all standards.
Web chat accessibility testing No testing with users of assistive technology has been completed to date.
Support levels The Zoonou team allocated to a test and QA project is available for contact via multiple means: telephone, email, webchat for support throughout the duration of our service Monday-Friday 9am-5.30pm (UK time).
After completing the on-boarding process clients are supported by the allocation of a Project Lead from within our operations team. This person will be the central communications point and will be formally introduced in a handover process. The Project Lead is responsible for the coordination of our Test effort and the daily interaction with the Client. Each Project Lead is an experienced and accredited tester capable of answering technical as well as time based queries. On request, Project Leads may also join daily or regular Stand-Up meetings as part of an integrated team approach.


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)


Price £400 per person per day
Discount for educational organisations No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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