Mastek (UK) Ltd

Compliance Testing Services

Mastek delivers Compliance Testing Service to its customers through a well-defined and risk free approach to assurance underpinned by the strong knowledge in varied domains and platforms of our testing professionals which includes traditional and cloud environments

Features

  • Well-defined set of checklist applied to each requirement for assurance
  • Industry standard static analysis techniques to detect non-compliance early
  • Bi-Directional traceability matrix between requirements and test
  • Adoption of industry standard compliance audits, inspections and checks
  • Structured approach to acquire domain knowledge thus reducing SME time
  • Early involvement of the team for clear understanding of requirements
  • Risk assessment approach to highlight risk due to non-compliance
  • Access to Pool of compliance test experts
  • Usage of industry standard tools to carry out compliance tests

Benefits

  • Extensive compliance testing across varied domains with deep business knowledge
  • Structured approach to testing coupled with transparency and visibility
  • Easy access to test specialist with varied domain knowledge
  • Reduced SME time to allow focus on other key activities
  • Collaborative compliance test plan along with Domain SME's
  • Early visibility into high risk areas along with mitigation plans
  • Deep knowledge of Geo specific compliance requirements

Pricing

£150 to £1565 per person per day

  • Education pricing available

Service documents

G-Cloud 11

440492809973528

Mastek (UK) Ltd

Jean-Francois Perras

07341843838

dos@mastek.com

Planning

Planning
Planning service Yes
How the planning service works We do provide planning services for the implementation of cloud hosting or cloud software as per Buyer's requirements.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works If requested by a Buyer, we'll provide training for cloud software services as per their requirement.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works If required we do provide Cloud Migration services to help organisations set up or move between cloud hosting or cloud software services.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Quality Assurance is the foundation of every project phase in Mastek and is aimed at reducing the cost of quality and increasing the predictability of the outcome.
Mastek Test teams engage early and work collaboratively with client stakeholders throughout the project lifecycle promoting Joint-Ownership, Increased transparency and Governance. The Test Management team supported by the TCoE provides Thought Leadership across phases for:

• Test-Approach, Plan and Traceability
• Requirement analysis with Business users
• Dependencies, Risk mitigation and Owners
• Governance and Reporting
• Test Design and analysis
• Defect resolution prioritised based on the level of risk associated.
• Joint analysis of residual risks

For Performance-Testing, Mastek leverages its proprietary framework, TCoE, Performance Testing SME’s and strong partner ecosystem together with a wholly tools agnostic approach.

Performance Testing SME’s work collaboratively to:
• Understand the Application technology stack and associated SLA’s,
• Understand the IaaS, PaaS and SaaS to identify the volumetric model
• Capacity planning and modelling
• Cloud-based Tool assessment and recommendations

Initial Performance benchmarking is undertaken for applications developed and deployed using Agile models for early visibility.
Based on the SLA’s; Load, Soak, Stress and Spike testing is carried out, with detailed analysis of test results.

Security testing

Security testing
Security services Yes
Security services type Security testing
Certified security testers Yes
Security testing certifications Other
Other security testing certifications
  • CEH
  • ECSA
  • CHFI

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works Mastek can fully manage the cloud hosting with passion for technology, we can help organizations of different types and sizes utilize Cloud Services and move their IT infrastructure to Cloud in full, or part. Whether it is Public Cloud or Private Cloud or even a Hybrid version of both with some elements remaining on-Premise

Our cloud services are Secure, Reliable, scalable & Fast.
• Cloud Services includes
• Cloud Servers
• Cloud Management
• Cloud Resource Pool
• Hosted Desktop

Following business benefits can be derived out of Mastek cloud services
• Trade capital expense for variable expense
• Benefit from massive economies of scale
• Stop guessing capacity
Increase speed and agility
• Stop spending money on running and maintaining data centers
• Go global in very short time.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times As per service Level Agreement
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible We are currently in the process of developing a Web Chat support for Buyer's and shall be available for deployment postG-Cloud 11 submission. All the details will be provided in future when requested.
Web chat accessibility testing NA
Support levels Mastek has proven expertise in providing IT managed services across domains, technologies and geographies. Mastek service management services deploy ISO 20K certified ITIL processes and tailor them as per customer needs.
Mastek can provide support at below levels
• Level 1 (Service desk),
• Level 2 (Application Administration and Business Support) and
• Level 3 (Technical and Software Support) support;
• Alternatively, a single DevOps team, encompassing Level 2 support, Level 3 Software support;
Mastek ensures experienced, dedicated and diverse team of certified (e.g. ITIL V3) IT professionals with strong application, tools, technical and service operation processes knowledge.
Mastek has support models such as Business hours support, On –Call support and 24x7 on-desk support. Depending on the contract, Mastek will deploy appropriate support model. This can be done at client site in UK as well as in Mastek office (offshore).
Mastek will also focus on shift-left approach for resolving tickets by using ChatBots, SOPs and maintaining knowledge base. Mastek has expertise of DevOps as well which can be used for process automation to run service operations and also for operations monitoring.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £150 to £1565 per person per day
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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