CDG (Scotland) Ltd

Transition to Cloud Services

These services assist clients wishing to transition to public, private, hybrid or community cloud services. We offer a range of services from planning and proof of concept through to systems architecture, integration, implementation and support. Experienced SIAM services provider and cloud technology specialist with an enviable reputation for service quality.

Features

  • 30 years experience consulting, architecting, implementing and supporting customer systems
  • Focus on Public Sector and associated government departments and agencies
  • Track record in building and transition to cloud services
  • Cloud readiness assessment, cloud deployment and post deployment services offered
  • Trusted relationships with many leading ICT providers aiding deployment activities
  • Best-in-class people deployed to exploit intelligent use of cloud technologies
  • Design, planning, implementation, testing and support
  • Secure network design
  • Services will differ according to client needs

Benefits

  • Low risk transition from a trusted and proven supplier
  • Increase efficiency savings to help improve cash flow
  • Introduce operational agility to cope with fluctuating demands
  • Implement disaster recovery solutions that avoid large up-front investment
  • Reduce on-premise maintenance activities
  • Reduce capital expenditure moving to pay-as-you-go
  • Increase team collaboration to access, edit and share documents
  • Enhance security by minimising local storage of sensitive information
  • Drive competitiveness by fast access to enterprise-class technology
  • Deliver environmental responsibility by minimising carbon footprint

Pricing

£395 to £1450 per person per day

Service documents

G-Cloud 10

440397595243395

CDG (Scotland) Ltd

Allison Aspinall

07917 440 703

allison.aspinall@cdgscotland.co.uk

Planning

Planning
Planning service Yes
How the planning service works CDG works in a structured way to explore and understand pain points of the current platforms and strategic thinking for cloud services in the future. The objective is to capture in detail what the current service(s) are, the underpinning hardware, software and networking elements, service strengths and known issues. Further, it considers what cloud business benefits are being sought, what other service constraints exist and seeks to identify (if appropriate) any tactical fixes that might be needed in the immediate term. The output of this stage is a ‘to-be’ cloud service definition outlining the proposed solution and deployment plan. This may include an early proof of concept or pilot phase if considered appropriate.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Training services can be delivered as part of cloud deployment or post deployment support service offerings. Training can range from on-going advice or guidance to a more formal training courses when the client is ready to adopt the new cloud service. CDG recommends early engagement to agree scope, approach, timing and so on.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Typically the migration service covers all implementation activities including planning, systems integration, configuration management, release management, change management, testing and assurance. It finishes when the testing activities are complete and the client is ready to adopt the new cloud service.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works CDG support, promote and comply with government and industry best practice for service and information assurance so as to ensure the delivery of a quality service. This may include, but is not limited to:

• Prince2 - government’s project management method
• TOGAF (the Open Group Architecture Framework) - an industry-standard architectural framework - a detailed method and a set of supporting tools for developing a broad range of of different ICT architectures to enable business requirements to be met by IT systems
• Microsoft Project - the widely used project planning/management software
• ITIL (IT Infrastructure Library) - used as best practice guidance for consultancy assignments on service delivery improvement
• CESG
• PSN and SWAN codes of connection.

CDG’s engagements are typically for organisations such as Scottish Central Government where adherence to standards such as ISO 27001 certification, CESG guidance, network codes of connection and Government Security Classification (GSC) is essential. Our designs and implementations are regularly penetration tested and subjected to CHECK reviews.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works CDG offers a diverse range of support services, anything from conducting a post deployment review to offering on-going advice, guidance or long term support. For example, CDG can scope and implement appropriate data backup, restore and disaster recovery service options. In most instances there is first a need to understand client requirements before customising a service to best meet specific needs and conditions. This is done in full consultation with the client and pricing is subject to the same CDG SFIA Rate Card.

Service scope

Service scope
Service constraints Service constraints vary from client to client and are dependent on a number of factors pertinent to their environment and priorities. CDG recommends early engagement to identify what these are (if any). Any service constraints identified are captured and clearly documented within the Statement of Service that is jointly agreed between the client and CDG prior to any contract award.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Where email and/or online ticketing support services are required CDG recommends early engagement to agree performance parameters, KPIs, availability requirements, support hours, severity and so on. The outcome of these discussions will be a service definition document detailing service operation parameters such as how quickly CDG will respond to questions and how the service will operate at weekends.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Support levels Where Service Levels are required CDG recommends early engagement to agree performance parameters, KPIs, availability requirements, support hours, severity and so on. The outcome of these discussions will be a service definition document detailing the support levels CDG will provide, whether a technical account manager or cloud support engineer is needed and the price of the service. Any pricing given is subject to the CDG G-Cloud 9 SFIA Rate Card.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £395 to £1450 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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