Syntech Systems Ltd

Neon Signal Mapper

Signal Mapper accurately captures and reports user's location together with 4G/LTE, WiFi & BLE coverage data from locations where no GPS exists. Neon reduces the time required to map indoor coverage using a mixture of patented location services, algorithms and trackers together with cloud storage and processing services.

Features

  • near real time reporting of user's location in buildings
  • 3D mapping & visualisation
  • easy to use
  • track's user's location inside buildings or where no GPS exists
  • records 4G/WiFi/BLE coverage data inside buildings
  • create and distribute floor plans via cloud or manually

Benefits

  • doesn't require GPS
  • simple creating of floor plans uploaded via cloud

Pricing

£1000 to £3000 per licence per year

  • Free trial available

Service documents

G-Cloud 10

438595187403896

Syntech Systems Ltd

S.Orbell

01483 443800

info@syntechsystems.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Syntech provides additional analysis and reporting services to complement Signal Mapper as well as UK 1st line support, subscription management and training.
Cloud deployment model Private cloud
Service constraints Generally there are no constraints but support depends on the type of subscription taken.
System requirements Windows 7 or 10

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Usually within 24 hrs excluding weekends and public holidays.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is provided as part of the annual subscription on a best endeavours basis. Support issues will initally be dealt with by Syntech directly including general usage, and software. Where issues cannot be resolved by Syntech we will liase directly on the client's behalf with TRX Systems through to resolution.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started A range of video tutorials and supporting user documentation is provided accessed through standard web browsers.
On-site training is also available.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats Video e.g mpeg
End-of-contract data extraction Data can be exported to csv file formats.
End-of-contract process There are no specific services provided at the end of the contract other than support with licences/software/service removal and recovery of data.

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • Android
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The Signal Mapper Android app provides local processing and a UI display to show the calulated location and coverage data parameters being recorded. Data and floorplans can be shared via the associated cloud service or contained locally.
The collected data can be further processed and reported by the GUI using a Windows PC and Signal Mapper Command software.
Accessibility standards None or don’t know
Description of accessibility Service is accessible via an Android application or Windows interface. Standard accessibility capabilities for these operating environments apply.
Accessibility testing None
API No
Customisation available No

Scaling

Scaling
Independence of resources It is not possible to guarantee any SLA however the cloud storage is based on an Azure platform and the processing demands are low.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold TRX Systems

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations Other locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users can export their data via the user interface supplied with the Neon Command product.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability No SLA's offered
Approach to resilience Based on standard Azure data centre architecture and resilience e.g multiple disks, spread across one or more data centres, power resilience etc.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Users can be granted administrator rights or user only rights via the licencing and Command software dashboard interface.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Security Essentials
Information security policies and processes In-house developed security policies in place based on ISO 27001 Cyber Essentials compliance.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Each new release is tested by TRX prior to release. Each hardware component is allocated a unique ID code which can be tracked from the Neon Command administrator dashboard. A history of changes is also provided.
Vulnerability management type Undisclosed
Vulnerability management approach Users of the system can raise issues about potential threats which will be passed back to TRX Systems who would investigate and if necessary provide a temporary security patch or permanent fix. The turnaround is dependent on the nature and severity of the reported threat but in general severe issues are dealt with within 12 hrs.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Protective monitoring is achieved through incident alerting from users or in house-testing/use.
Incident management type Supplier-defined controls
Incident management approach All incidents that cannot be dealt with by Syntech are immediately fed back to TRX Systems for further root cause analysis. Incident reports are also available to users via our in-house Maximizer CRM and incident management system.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1000 to £3000 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Loan of tracker unit and set-up of temporary access & software licences to view/process collected results.

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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