Rotamap Ltd

Central Reporting

Central Reporting helps centralise management data from Rotamap's rota management services. Central Reporting helps central teams view the health, feature usage and staffing of rotas, providing the ability to analyse and report on the services in order to improve implementation, coordination, communication and productivity at an organisation level.

Features

  • Always up-to-date and easy to access
  • Designed for central teams
  • Shows rota health for connected departments
  • Provides quick access to connected services
  • Full staff listings of both clinicians and rota administrators
  • Highlights covered and uncovered junior doctor posts
  • Graphs, heatmaps, and other departmental metrics

Benefits

  • Track the health and implementation status of department rotas
  • Determine areas in departmental performance requiring attention
  • Report on service variations across several key factors
  • Report on factors such as sickness, cancellations or extra sessions
  • Check the status of administrative users and staff members
  • Improve junior doctor planning by showing uncovered posts
  • Improve consultant session delivery by monitoring productivity

Pricing

£4,999.00 an instance a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@rotamap.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 3 7 4 9 8 2 5 9 8 9 8 0 3 3

Contact

Rotamap Ltd Info Team
Telephone: 02076311555
Email: tenders@rotamap.net

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
CLWRota and Medirota, Rotamap's specialised session-based rota management systems for anaesthetic, surgical and clinical teams. CLWRota and Medirota help departments plan, operate and report on their service, providing tools to model and analyse activity in order to improve coordination, communication and productivity.
Cloud deployment model
Public cloud
Service constraints
Internet browser application support is provided from Internet Explorer 9 and up, although the latest browsers are recommended.
System requirements
  • Access to the internet
  • A modern web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Service support is generally available during our normal operating hours of 08:30–12:00 and 13:00-17:00 Monday to Friday other than public holidays and between Christmas and New Year. All efforts will be made to respond to support requests within a reasonable time-frame and within 24 hours of the query being placed, within the above working hours. Where an immediate resolution is not possible Rotamap will endeavour to provide a response as quickly as is feasible and to keep the Client informed. Emergency requests will be given priority. This status will be determined by Rotamap, with all due consideration to the Client.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Support is all inclusive of the licence fee. Service support is provided by email and telephone only unless provision of the Service is not possible by these means. Support will normally be provided by email at support@rotamap.net or any other email address as provided by Rotamap to the Client. Unless otherwise agreed between Rotamap and the Client, Service support will only be provided to Authorised Users as set out in our Terms and Conditions. Emergency requests will be given priority. This status will be determined by Rotamap, with all due consideration to the Client. Where the request involves a failure of the Service as provided by Rotamap, all efforts will be made for an immediate resolution.
Support available to third parties
No

Onboarding and offboarding

Getting started
Rotamap provide remote support and training as appropriate and may provide onsite support from time to time to ensure each department is successful in implementing and running the Central Reporting service. Support is fully inclusive in the licence fee and provided on an as-needed basis. No standard documentation is provided because we value the opportunity to engage with users to solve common problems and understand areas of the service that can be improved.
Service documentation
No
End-of-contract data extraction
At or prior to the termination of the service, the Client may extract its data from the Service using in-system export tools, for which no fee will be payable by the Client to Rotamap and which facility shall constitute the entirety of the “Offboarding” process unless otherwise agreed.
End-of-contract process
All elements of the service provision including end of contract data extraction are inclusive in the licence fee.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
The service interface consists of a set of pages accessed via a tabbed menu bar. Pages contain tables and charts for presenting data. Tables contain search and sorting functionality, and buttons for downloading the presented data.
Accessibility standards
WCAG 2.1 A
Accessibility testing
The Rotamap accessibility policy aims to adhere to the WCAG 2.1 A standards and currently covers several key areas outlined below. The accessibility review of our service is underway with the aim of improving the overall usability of the systems and increasing accessibility guideline adherence. - All functionality is available from a keyboard - All content can be dynamically scaled/zoomed - Use of alternative text on all image content - Designed and tested to work on all modern browsers, with legacy support that includes Internet Explorer 9.
API
Yes
What users can and can't do using the API
The ESR API is currently provided for inbound and outbound connections to the Electronic Staff Record service only.
API documentation
No
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Load balancing

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach
Private/public key encryption of data at rest
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users can make use of the in-system export tools which are part of Central Reporting to export their data for use in other systems. Reports can be downloaded in .CSV format.
Data export formats
  • CSV
  • Other
Other data export formats
ESR
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Segregated networks with no internet access; encryption channels such as SSH.

Availability and resilience

Guaranteed availability
If the Client experiences loss of access to any aspect of the Service that is not scheduled or notified and can be determined to be caused by action or inaction by Rotamap, or a Third Party employed by Rotamap to provide aspects of the Service, and contingency arrangements as set-out in Clause 6(c) of the Rotamap Terms and Conditions have not been met, Rotamap will provide a reimbursement of fees as set out in the following reimbursement schedule: The duration of service interruption is determined within a 28-day period and during normal working hours only (08:30–17:00, Monday–Friday, excluding public holidays); ‘monthly payment’ means 1/12th of the annual fees: • 0–8 hours: No refund • 8–16 hours: 30% of monthly payment • >16 hours: 100% of monthly payment
Approach to resilience
Resilience is achieved by database streaming locally and remotely through encrypted channels.
Outage reporting
Rotamap have system monitoring services in place that ensure our system administration team are alerted immediately about any service outage. Rotamap communicate any outage along with updates on the progress of resolving the outage via email to our authorised users at each department.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Management interface access depends on credentials provided in person to the recognised authority, using randomized credential tokens. Support channels are over email or telephone and are unrestricted by design (we do not charge for support).
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We perform office-wide security audits quarterly; service security audits weekly and penetration testing at least quarterly.
Information security policies and processes
We follow ITIL procedures, the principles of the GDPR and the requirements of the DPA to ensure that our services are run securely and confidential information stays that way.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes to system architecture are managed through a testing procedure which is separated from other service changes. Service configuration is managed through planning and revision control techniques following ITIL principles.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Security profiles are assessed at the beginning of each week with reference to vendor information and automated tools. After the security implications are assessed, system updates or configuration changes are scheduled.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Protective monitoring uses three levels: 1. external gateway monitoring, actively monitored by our data centre provider 2. internal network monitoring, provided by local state, monitoring and reporting tools 3. independent per-machine monitoring environments Potential compromise alerts are triggered after binary updates which have not been completed, prompting alerts for system administration team action. Policy dictates that a compromised machine be reinstalled from scratch.
Incident management type
Supplier-defined controls
Incident management approach
Our internal alerting systems and team communication tools are used to alert, report and manage incidents. Communication with customers is via email. Outgoing email reports are partially automated.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£4,999.00 an instance a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@rotamap.net. Tell them what format you need. It will help if you say what assistive technology you use.