Supply Clouds

SupplyClouds Technology

Supply Clouds technology is an innovative, three way, Vendor Management System (VMS) for booking and managing temporary and permanent agency staff quickly and cost effectively, all in one place. Currently used successfully by Multi Academy Trusts to book supply teachers.
For use by any public sector organisations using temporary workers


  • Automated Booking System for emergency, temporary and permanent staffing
  • 3-way communication including Progressive app , with 'push' notifications
  • Complete management system for recruitment
  • Comparitive functionality for cost savings, candidate information
  • Capability to view and upload compliance and timesheets documentation
  • Data dashboard for clear metrics of previous performance
  • Includes on-going, one to one training and help desk
  • Free to Schools
  • Comprehensive real-time management information and dashboard reporting
  • AWR and Introduction tracker for transparency


  • Visability and control over agency spend
  • See all candidates from different agencies, in the one place
  • Drives down prices by creating a comparitive marketplace
  • Creates a pull of available, identifiable candidates
  • Gives total transparency over the whole process
  • track ETA or lateness with use of map
  • Reduces cost by allowing cheaper options to be selected
  • Consistency improves standards and creates regulation across all parties
  • Patterns on temporary work preempt future resource
  • Manage and mitigate employment risk - AWR, Pre-employment checks


£0 to £10000 per licence per year

  • Education pricing available

Service documents


G-Cloud 11

Service ID

4 3 7 1 4 6 2 8 2 8 3 3 8 8 5


Supply Clouds

Jonathan Scott


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to CRM systems
Cloud deployment model Public cloud
Service constraints None
System requirements
  • Access to internet
  • Java script enabled

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Immediately on Mon-Friday
Within 2 hours at weekends at this current time (relevant to customer)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Online support
Telephone support as described previously
Operations manager provided
Other support not necessary
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training
online training
User booklets
online user guides
one to one training and top up training
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction At the end of contract the controller and end user can request a copy of their data which can be extracted via a CSV file from our SQL data base and then Supply Clouds will hard delete all users data in line with our GDPR processing requirements.
End-of-contract process Cancel all user accounts and delete all data that we should contracturally not hold in line with our GDPR requirements
Remove any Data from the Database in line with our processes

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile 2 click booking app
Service interface No
Customisation available Yes
Description of customisation The platform can be customised by Supply Clouds technical team at a users request and to a users blueprint. Features can be added or removed accoring to business requirements


Independence of resources We have server monitoring set up which will notify of excessive usage and will enable scale up servers to unlimited amounts
Server heavy resource will be cached.


Service usage metrics Yes
Metrics types Platform usage
Average costs per transaction
Quarterly/Monthly expenditure
Financial metrics
AWR transparency
Historical data
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Export data via download option on the dashboard as a CSV file
Data export formats CSV
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • PDF
  • Microsoft Word
  • Jpeg

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Platform Terms and Conditions states availability and accessibility and user rights
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels User role is checked on login. Passwords are hashed using BCrypt.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Privacy policy link
Report to Data Controller

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Regular audits of components and accounting information are collected and analysed on a regular basis
Appropriate solutions will be discussed between us and the user and implimented in an agreed timescale
Vulnerability management type Supplier-defined controls
Vulnerability management approach Supply Clouds will perform monitoring and analysis of information about applications, services, data, and users
Supply Clouds will perform penetration testing and system updates
Critical’ patches will be deployed within the hour of identification
‘Important’ patches will be deployed within 2 weeks of a patch becoming available
‘Other’ patches will be deployed within 8 weeks of a patch becoming available
Information about potential threats will be obtained from regular audits
Protective monitoring type Supplier-defined controls
Protective monitoring approach Supply Clouds has developed a roadmap for due diligence which includes disaster recovery and security and includes penetration testing, patch and system updates, disaster recovery plans which will also include some liability management with customer
Supply Clouds will consult with our customer to identify and react to any potential compromise as per our vunerability policy as detailed before
Incident management type Supplier-defined controls
Incident management approach Internal monitoring system for incident management which is actively deployed in response to security incidents
Users raise tickets/ contact helpdesk to report incidents which are in most cases handled immediately
Security incidents of importance will be reported via format and within a given timescale

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0 to £10000 per licence per year
Discount for educational organisations Yes
Free trial available No

Service documents

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