Digital Surgery

Digital Surgery - digitally enabled process and quality improvement for surgery

Surgery is complex. Its costs can account for 30-50% of Trust costs; it also helps to bring in ~50% of Trust revenues.

We help Trusts undertake process and quality improvement in surgery through professional services and cloud software.

Currently being trialled in leading Trusts in London and northern England.

Features

  • real-time reporting
  • remote access
  • industry-grade security features
  • GDPR compliant
  • plug and play design - no significant upfront costs
  • mobile, ipad and desktop

Benefits

  • publish personalised content - bespoke to surgeon preferences
  • share with whomever quickly and securely
  • help train new OR staff; reduce on-boarding time
  • facilitates intra-operative team work, coordination and communication
  • enables surgical quality and process improvement, digitally
  • improve quality, reduce never events
  • public content from multiple devices; access anywhere on mobile
  • improve efficiency, reduce costs - without sacrificing quality

Pricing

£20000 to £30000 per licence per year

  • Free trial available

Service documents

G-Cloud 10

437069636923767

Digital Surgery

Angela Yu

07478689861

Angela.yu@touchsurgery.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints We are focused solely on surgical services. We provide training to facilitate with training and on-boarding.
System requirements
  • None. We are a plug and play system
  • Can be deployed as an independent set-up using iPads

User support

User support
Email or online ticketing support Email or online ticketing
Support response times With 72 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels We support on-site support in the 1st phase of the solutions package, where by we help to map current surgical process in the Trust, and configure our software solutions accordingly.

The cost of providing this support is part of the solutions package - costs can differ depending on the scope of the roll-out, i.e. how many surgical departments.

We pair each institution with a technical account manager.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide onsite training and user documentation
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We can export data collected during the contract period in most mainstream data extraction formats
End-of-contract process The price of the contract will depend on:
- the scope of the professional services engagement (i.e. how many surgeons and surgeries we are benchmarking surgical processes for)
- the scope of the software bundle (i.e. how many ORs our solutions are being deployed into)
- the number of other services being bundled into the contract, i.e. creation of bespoke training materials for OR teams

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service We don't work on desk-top service - our solution can be used on mobile or tablets.
Accessibility standards None or don’t know
Description of accessibility We have text-to-speech capabilities, which provides an audio description of the text being displayed on the screen
Accessibility testing None
API No
Customisation available Yes
Description of customisation Our solution is fundamentally meant to fulfil the specific needs and preferences of surgeons. As such, it is meant to capture a surgeon's way of doing his or her upcoming surgery, which in many cases, is different than other surgeons.

Users can use a self-service tool of create bespoke procedural maps - a step by step description of the phases of a surgical episode, with associated instruments and images.

Rights to create a new procedural map, or change an existing procedural can be assigned to specific individuals by main users.

Scaling

Scaling
Independence of resources We built our product to handle heavy traffic from the beginning, and utilise processes to ensure it is able to continue to handle heavy traffic.

Our application has been tailored for heavy traffic, so we plan for heavy traffic at the coding stage.

Analytics

Analytics
Service usage metrics Yes
Metrics types Can be customised, but could include:
- MAU
- DAU
- Total users
- Average session time
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users can export their data by raising a request with us
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Service level agreements can be discussed with collaboration with customers and end-users to ensure they cover specific concerns regarding the service. In our experience, this is the best approach as our customers typically have very different concerns.
Approach to resilience Available upon request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels We constrain the permissions of individual users and administrators to those absolutely necessary to the management and support of any account.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We are GDPR compliant and our solution does not work with data that is of sensitive nature.
Information security policies and processes Our Chief Operating Officer (COO) oversees information security. The COO reports security policies, breaches and any updates to the board, which makes a strategic decision.

Processes are then codified and disseminated to all relevant departments, which includes engineering, IT, data science, product, and commercial.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have a detailed change management process, whereby all planned changes are documented. Change logging is kept on an internal ledger, and their relative priority and security impact are reviewed by our Chief Product Officer, in conjunction with our Chief Operating Officer, who reviews the proposed change in light of compliance with GDPR and other security measures we must comply by.

Once change requests are prioritised and approved, they are scheduled in our pipeline to be implemented. Changes are reviewed after their implementation and finally, the record is closed.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our vulnerability management process includes the following components:
1) preparation and defining scope, 2) vulnerability scan every year, 3) define remediating action, 4) implement remediating actions, 5) rescan to gauge impact of remediation plan.

Once we have identified vulnerabilities, we deploy patches as soon as possible to our services. Whilst this can vary depending on the complexity of the patch, we aim for within a few weeks.

We get information about potential threats from vulnerability scans.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We regularly monitor for indicators of compromise, and if signs of compromise are indicated, we take immediate action.

Response will depend on the severity and type of the compromise, but we are committed in rectifying the compromise in a proportional way.

We are GDPR compliant, which means if user data has been compromised, we inform the ICO within the required timeline.

Similarly, we aim to respond to incidents as soon as possible, with proportion to the type and severity of the compromise.
Incident management type Supplier-defined controls
Incident management approach We have predefined processes for common SaaS incidents such as service not available, application bug, feature not usable, slow loading time, etc.

Incidents can be reported to us by our employees and by users - users can get in touch with us via email or via their account manager to report incidents.

We provide incident reports upon request.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £20000 to £30000 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Soon to launch, we offer a free version of our service, which includes some features.

Users will be able to compose their own procedural map and disseminate it. Users will not be able to use the intraoperative feature, as well as benefit from improvement analytics.

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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