Surgery is complex. Its costs can account for 30-50% of Trust costs; it also helps to bring in ~50% of Trust revenues.
We help Trusts undertake process and quality improvement in surgery through professional services and cloud software.
Currently being trialled in leading Trusts in London and northern England.
- real-time reporting
- remote access
- industry-grade security features
- GDPR compliant
- plug and play design - no significant upfront costs
- mobile, ipad and desktop
- publish personalised content - bespoke to surgeon preferences
- share with whomever quickly and securely
- help train new OR staff; reduce on-boarding time
- facilitates intra-operative team work, coordination and communication
- enables surgical quality and process improvement, digitally
- improve quality, reduce never events
- public content from multiple devices; access anywhere on mobile
- improve efficiency, reduce costs - without sacrificing quality
£20000 to £30000 per licence per year
- Free trial available
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||We are focused solely on surgical services. We provide training to facilitate with training and on-boarding.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||With 72 hours|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Onsite support|
We support on-site support in the 1st phase of the solutions package, where by we help to map current surgical process in the Trust, and configure our software solutions accordingly.
The cost of providing this support is part of the solutions package - costs can differ depending on the scope of the roll-out, i.e. how many surgical departments.
We pair each institution with a technical account manager.
|Support available to third parties||No|
Onboarding and offboarding
|Getting started||We provide onsite training and user documentation|
|End-of-contract data extraction||We can export data collected during the contract period in most mainstream data extraction formats|
The price of the contract will depend on:
- the scope of the professional services engagement (i.e. how many surgeons and surgeries we are benchmarking surgical processes for)
- the scope of the software bundle (i.e. how many ORs our solutions are being deployed into)
- the number of other services being bundled into the contract, i.e. creation of bespoke training materials for OR teams
Using the service
|Web browser interface||No|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||We don't work on desk-top service - our solution can be used on mobile or tablets.|
|Accessibility standards||None or don’t know|
|Description of accessibility||We have text-to-speech capabilities, which provides an audio description of the text being displayed on the screen|
|Description of customisation||
Our solution is fundamentally meant to fulfil the specific needs and preferences of surgeons. As such, it is meant to capture a surgeon's way of doing his or her upcoming surgery, which in many cases, is different than other surgeons.
Users can use a self-service tool of create bespoke procedural maps - a step by step description of the phases of a surgical episode, with associated instruments and images.
Rights to create a new procedural map, or change an existing procedural can be assigned to specific individuals by main users.
|Independence of resources||
We built our product to handle heavy traffic from the beginning, and utilise processes to ensure it is able to continue to handle heavy traffic.
Our application has been tailored for heavy traffic, so we plan for heavy traffic at the coding stage.
|Service usage metrics||Yes|
Can be customised, but could include:
- Total users
- Average session time
|Reporting types||Regular reports|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||No|
|Datacentre security standards||Supplier-defined controls|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||Users can export their data by raising a request with us|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||Service level agreements can be discussed with collaboration with customers and end-users to ensure they cover specific concerns regarding the service. In our experience, this is the best approach as our customers typically have very different concerns.|
|Approach to resilience||Available upon request|
|Outage reporting||Email alerts|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||We constrain the permissions of individual users and administrators to those absolutely necessary to the management and support of any account.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||Between 6 months and 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||Between 6 months and 12 months|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||We are GDPR compliant and our solution does not work with data that is of sensitive nature.|
|Information security policies and processes||
Our Chief Operating Officer (COO) oversees information security. The COO reports security policies, breaches and any updates to the board, which makes a strategic decision.
Processes are then codified and disseminated to all relevant departments, which includes engineering, IT, data science, product, and commercial.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
We have a detailed change management process, whereby all planned changes are documented. Change logging is kept on an internal ledger, and their relative priority and security impact are reviewed by our Chief Product Officer, in conjunction with our Chief Operating Officer, who reviews the proposed change in light of compliance with GDPR and other security measures we must comply by.
Once change requests are prioritised and approved, they are scheduled in our pipeline to be implemented. Changes are reviewed after their implementation and finally, the record is closed.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Our vulnerability management process includes the following components:
1) preparation and defining scope, 2) vulnerability scan every year, 3) define remediating action, 4) implement remediating actions, 5) rescan to gauge impact of remediation plan.
Once we have identified vulnerabilities, we deploy patches as soon as possible to our services. Whilst this can vary depending on the complexity of the patch, we aim for within a few weeks.
We get information about potential threats from vulnerability scans.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
We regularly monitor for indicators of compromise, and if signs of compromise are indicated, we take immediate action.
Response will depend on the severity and type of the compromise, but we are committed in rectifying the compromise in a proportional way.
We are GDPR compliant, which means if user data has been compromised, we inform the ICO within the required timeline.
Similarly, we aim to respond to incidents as soon as possible, with proportion to the type and severity of the compromise.
|Incident management type||Supplier-defined controls|
|Incident management approach||
We have predefined processes for common SaaS incidents such as service not available, application bug, feature not usable, slow loading time, etc.
Incidents can be reported to us by our employees and by users - users can get in touch with us via email or via their account manager to report incidents.
We provide incident reports upon request.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£20000 to £30000 per licence per year|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||
Soon to launch, we offer a free version of our service, which includes some features.
Users will be able to compose their own procedural map and disseminate it. Users will not be able to use the intraoperative feature, as well as benefit from improvement analytics.
|Pricing document||View uploaded document|
|Terms and conditions document||View uploaded document|