Gaiasoft International Limited

Advocacy by Gaiasoft

Advocacy manages the relationship issues and requests between government and stakeholders. Advocacy Manager builds collaboration and trust delivering results through efficient process. Streamlines flow of advocacy issues from sector, stakeholder and interest round tables. For business, civil society and other membership organisations, associations and coalitions, eg. environment, gender, youth etc.

Features

  • Manages advocacy issues from multiple sources.
  • Automates the steps for each advocacy issue and reports status.
  • Each issue is owned with a requestor and a recipient.
  • Simple access to filtered lists by ministry, requestor, recipient, etc
  • Seconds to add or update issues for use in meetings.
  • Minutes for users to learn.
  • Built-in best practice in web platform, process and meeting templates.
  • Supports hundreds of multialteral and bilateral advocacy processes.
  • Sophisticated options for administrators to support complex advocacy situations.
  • Security and privacy between different participants advocacy participants.

Benefits

  • Simple, practical and proven reducing cost time and risk.
  • Transformational for advocacy organisations – more results, less effort.
  • Builds consensus, effectiveness and impact of advocacy coalitions.
  • Engages senior politicians, officials and executives with attractive strategic scorecard.
  • Improves breadth of engagement with secure, logged access by stakeholder
  • Saves time, improves accuracy/quality by streamlining or automating tasks
  • Works at global, country-to-country, national, city, community levels
  • Simple or complex: from multiple stakeholders to multiple governments.
  • Simple-to-configure easy-to-use web platform. No programming.

Pricing

£64 per person per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

435863607608750

Gaiasoft International Limited

Morel Fourman

02076924035

morel.fourman@gaiasoft.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Requires browser access.
System requirements
  • Robust Internet connection is required.
  • Some configurations require implementation specific licences.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Four working hours in the UK working day.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Technical support and training of trainers for the configuration, administration and use of Gaiasoft Scorecard for online governance, reporting and performance management systems.
Customisation of a portfolio, programme, process and customer knowledge framework.
Customer administration and project team support.
Data visualisation/infographics design and technical implementation.
Automation of performance contract reporting for evidence based compensation.
Automation of audit reporting to minimise the cost and maximise the value of audit.
Technical integration via “API” and web services of the automation of data capture where appropriate.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User on boarding.
Configuration of the Knowledge Base.
Infographics design.
Integration with other systems.
Data migration/ETL.
Service documentation No
End-of-contract data extraction Support provides an export file in an agreed format.
An optional peppercorn option is available to ensure ongoing access without using the applications themselves.
End-of-contract process This is planned according to the arrangements made at the outset of the service being contracted for. Typically, an end-of-service date is agreed which triggers any data exportation arrangements. Data is then help for six weeks before deletion to allow for emergency access by the customer.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards WCAG 2.0 A
Accessibility testing User acceptance testing with customers over a number of releases and years of providing these services.
API Yes
What users can and can't do using the API RESTFull and specific format for Dashboarding
API documentation No
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Look and feel and underlying dashboard and infographic visualisation.

Scaling

Scaling
Independence of resources The private cloud uses a Hyper-V environment in on a major infrastructure that has a substantial capacity to handle upper-quartile processing loads and bandwidth. It has a considerable burst capacity to handle unexpected peak loads and the infrastructure is self- load-balancing.

Analytics

Analytics
Service usage metrics Yes
Metrics types Basic user and administrator logs.
Audit information.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach This is handled by a query to the Knowledge Base, unless for classified materials, this is undertaken by the support function on request.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats Any contemporary format.
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats Any contemporary format is usable.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.995% is the SLA for availability to users.

A service credits facility is available subject to agreement.
Approach to resilience The data centre is located at IoMart a G-cloud recognised supplier. The centre is 'lights out' and equipped with a variety of 'fail-over' features that assure availability is consistent. In three years of operations we have not lost a single hour of user processing or access.
Outage reporting Email alerts would be provided in the event of any service outage. This is by arrangement to the customer's administrators or direct to users.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Management to the support functions is strictly controlled by the use of VPN security measures, with the system's security functions kept separately from the users applications environment.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 FusionComply Limited
ISO/IEC 27001 accreditation date March 2018
What the ISO/IEC 27001 doesn’t cover None
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have our own internal security policy that covers operations and penetration testing. A copy is available on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Software configuration is undertaken in-house and follows good industry practice within an agile methodology. Code changes and new feature provision are assessed for threat as part of the development cycles for those new features, co-ordinated with a customer's project and security teams. The infrastructure level is a fully managed service on our behalf by Hyperslice Limited under an agreed SLA. The lights-out data centre at IoMart Plc is a G-Cloud recognised supplier and provides our infrastructure under another agreed SLA.
Vulnerability management type Supplier-defined controls
Vulnerability management approach In our development and operations activities we look for potential threats, vulnerabilities which could affect our services. These 'issues' are assessed at the time and corrective coding employed or preventative action taken in other areas. Relevant details on threats from a number of community resources is used to identify vulnerability and exploitation techniques are assessed. The severity of a threat to the service prioritizes the mitigation or action undertaken at the time.

The underlying nature of our service applications and their architecture means we can respond swiftly in two working days to apply a resolution to the threat or vulnerability.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Performance assurance is a function of being continuously involved with users and customer administrators. It is not an arms-length function simply awaiting requests, it is proactive in how it works to continuously improve customer performance. The applications and infrastructure generate log-events events for support to identify suspicious activity or external attacks. These events are monitored to identify potential compromises and prompt for appropriate action to resolve incidents and minimize their impact. A second level of monitoring is provided by our infrastructure managers, the two combined providing a high level of assurance in our processes and observations.
Incident management type Supplier-defined controls
Incident management approach Incident management processes actively monitor security incidents, using pre-defined processes for responding to common types of incident and attack.
A defined process and contact route exists for reporting security incidents by users and customers, so we are aware of incidents in acceptable timescales and route.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £64 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We will formulate a Proof of Concept that demonstrates the principles and operations of our service. The integration of external data sources to the service is not normally included.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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