Bristol IT Company

GDPR Security Operations (SecOps)

A cloud based Web Application designed to help organisations improve IT systems security and become “GDPR ready”. It provides functions which help with GDPR preparations, and a single, secure place to store all GDPR documents, audits and processes, as well as help with Cyber Essentials certification and PCI DSS compliance


  • GDPR readiness checklist
  • Cyber Essentials readiness checklist
  • User, software and firewall rule audits
  • Data Protection Impact Assessments (DPIA)
  • Supplier risk assessments
  • Information security policy and privacy notice templates
  • Web Based Application
  • Two Factor Authentication Security


  • Helps you understand what’s required to be GDPR ready
  • Presents you with a linear workflow for your GDPR preparations
  • Provides a single, secure place to store all GDPR documents
  • Provides a single, secure place to store audits and processes
  • Includes tools to help with Cyber Essentials certification
  • Includes tools to help with PCI DSS compliance
  • Help organisations improve IT systems security in general


£250.00 per licence per year

  • Education pricing available

Service documents

G-Cloud 10


Bristol IT Company

Amin Khataee


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No Constraints
System requirements Requires a web browser

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Support is limited to working hours only although the service is available 24x7
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support No
Support levels There is only one level of support provided at a fixed hourly rate of £90 per hour, measure in a minimum of 5 minute intervals
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Guidelines, definitions and help built into most screens
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Users can extract the data manually and delete it, or request for a database dump of their data to be provided.
End-of-contract process The service is designed to be annually renewed in order to continuously help with GDPR and security regulations. However, if users wish to end the service at the end of the contract they can delete their data and request for their account to be closed at no extra charge.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 A
Accessibility testing N/A
Customisation available No


Independence of resources A load balancing system expands resources as needed, allowing the database which is fully scalable to grow without resource limitations


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can manually extract their data or request for a complete database dump to be provided.
Data export formats Other
Other data export formats JSON
Data import formats Other
Other data import formats Data can be manually pasted on the system

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Bristol IT Company shall grant a credit allowance against future charges incurred under this agreement as follows:
1. Where service availability falls below 99.9% (subject to exemptions specified within the Terms and Conditions of the Service) Bristol IT Company will grant a service credit of 10% of the monthly charge. Service specification excludes scheduled maintenance where a minimum of 72 hours notice has been given
2. When a credit allowance is granted under clause 1 it shall be granted exclusively against future charges made by Bristol IT Company under the relevant Service Agreement(s), and thus, shall neither be available to The Customer as a set-off refund, nor as credit against charges made under any other Service.
Approach to resilience Data centre setup has dual power and data feeds with built-in redundancy and firewalls and switches are also dual, set up in failover configuration. Software service and databases are stored on multi-device resilient SANs.
Outage reporting A web based public notice page will be provided which is automatically activated on service outage of more than five minutes.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels By specific user level permissions and two factor authentication
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ISO Quality Services Ltd
ISO/IEC 27001 accreditation date 01/06/2017
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Bristol IT Company has a comprehensive Information Security Policy developed within their ISO2007-2013 standard implementation. It is a requirement for all new employees to read and sign this policy as part of their on-boarding process, and comply with its requirements in their daily routines. Non-compliance and corrective action are also implemented as part of the same standard, and recorded and reported to the person in charge of information security.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Software development and database design are subject to version control, with changes recorded against each new version using Gitlab. Tools such as Arachni and Nessus are used for security and penetration testing of the software and these are repeated when new versions are released in order to ensure new version do not introduce new security risks.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Security vulnerabilities are assessed using tools such as Arachni and Nessus and patches applied immediately if vulnerabilities are detected. Global security alert centres are continuously monitored and preventive measures are taken for protection against all known and unknown zero day threats.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach An in-house automated security monitoring system continuously monitors all systems and on detecting any vulnerability it raises an alarm to the support team during working hours and to the security team via sms messaging out of hours. Response to all reports of incidents is immediate at all times.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach All incidents are considered non-compliance within our ISO9001-2015 implementation and the standard process is used to report these and carry out corrective action(s).

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £250.00 per licence per year
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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