Navisite Europe Ltd

Managed Amazon Workspaces

Empower your people to work from home on any device that connects to the internet with Navisite’s Managed Windows Virtual Desktop (WVD) solution. WVD uses Microsoft’s Virtual Desktop Infrastructure (VDI) to run your desktop and applications on the Microsoft® Azure® cloud.

Features

  • Scale on demand
  • Deploy desktops in any AWS Region
  • Centralized management of desktops and end-point devices
  • Tight integration with M365, SharePoint and other Applications
  • Managed On-boarding and Migration
  • Bundles for Windows 7, Windows 10 or Amazon Linux 2
  • Automated provisioning and management tools
  • Diagnostics for troubleshooting
  • Connect to any device via native applications or HTML5
  • Secure reverse connection

Benefits

  • Assistance in the Design and Implementation of the environment
  • Migration and help with Security, Active Directory and Application Integration
  • Proof-of-Concept and Trials
  • Trust routine management and maintenance to Navisite’s experts
  • Gold Pattern Creation, Optimization and Administration
  • Approved Peripheral Device Connectivity for greater end point security
  • Desktop management, patching and endpoint security available
  • Profile Management, Management Security Groups and GPO
  • Cost Optimization for AWS resources
  • Self-Service, Co-Managed and Fully Managed offerings

Pricing

£6 to £12 an instance a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at smcavan@navisite.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 3 0 8 4 7 7 8 7 3 8 1 3 0 8

Contact

Navisite Europe Ltd Sean McAvan
Telephone: 0800 6122933
Email: smcavan@navisite.com

Service scope

Service constraints
We would recommend any specific compliance requirements be discussed as part of any initial inquiries (e.g. PCI, GDPR, HIPAA).
Minimum of 50 Desktops.
System requirements
  • We offer various templates for Windows
  • Customers may import their own images and templates
  • We can supply OS and Software licenses
  • Clients can use their own licenses

User support

Email or online ticketing support
Email or online ticketing
Support response times
We don't have a guaranteed response time for questions but do publish and offer an SLA against response times for incidents. Response times are the same 24x7x365
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
15 Minute Response to Urgent Tickets
Service Manager and Account Manager
24x7x365 Technical Support Avialble by Email, Portal or Phone
Infrastructure and Network Monitoring
Application Monitoring and Support
Enhanced Security Services (IDS, IPS, FIM, Log Management)
Managed OS (Patching and Support)
Compliance Support and Professional Services
Solution and Platform Design Services
Migration Support and Project Management
Database Administration Services
Physical Remote Hands Support
Backup and Restore
Managed Business Continuity
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We can provide managed on-boarding with design, migration and build services.

For self-service clients we provide Enterprise Center training and provide Administrator training sample materials.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Users can export desktop/server images and backup files. Or our support teams can copy data to media and ship these to the end user
End-of-contract process
At the end of the contract users can export their own data and desktop images. For an additional cost Navisite can copy images and data to media and ship that media to the client. As part of this exit procedure we can also provide service documentation and arrange for secure erasure of all client data.

Using the service

Web browser interface
Yes
Using the web interface
Users can use our Proximity portal to view real-time information on their solutions.
They can create custom reports and views
They can create and manage service tickets
For self-service clients they can use the portal to create and manage their infrastructure and network
The portal can integrate NaviCloud, Hybrid environments and some 3rd party cloud platforms - MS office 365 and Azure
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Available via a secure web portal that can be accessed from any browser
Web interface accessibility testing
None
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
Each user environment is built for that user on dedicated hardware.

We manage capacity on the platforms, adding additional resource when required.
Usage notifications
Yes
Usage reporting
Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Application monitoring (synthetic transactions and custom monitors)
  • Security Monitoring and Log Review
  • Database Monitoring
  • Backup Monitoring
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
The DaaS platform employs encrypted storage.
Navisite will perform encrypted backups on any Navisite-controlled system that requires backup.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Gold Pattern Backup and Recovery
  • OS/MS Pattern Backup and Recovery
  • Files
Backup controls
Managed backup services are available including validation of backup jobs and test restores.

Dedicated backup solutions can be provided, including archive to psychical media and secure offsite storage.
Datacentre setup
Multiple datacentres
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
Navisite administrators logging into the DaaS platform will use encrypted sessions.
The DaaS platform employs encrypted storage.
Navisite will perform encrypted backups on any Navisite-controlled system that requires backup.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
We use segregated VLANS and deliver dedicated network segments for each customer.

Availability and resilience

Guaranteed availability
Service Availability for DaaS is 99.9%
Service Credits for an Uptime of:
99.9% or higher - None
99.0% - 99.89% - 2%
98.99% - 97.0% - 7%
96.99% - 96.0% - 12%
95.99% - 95.0% - 25%
Up-time of less than 95% - 50%
Approach to resilience
We have multiple cloud nodes, in geographically diverse locations, connected by a resilient fibre ring.
All Datacentre's are minimum Tier III
At the platform level all elements are designed for high-availability and are available across 3 of Navisite's datacenters
Outage reporting
We report outages via our secure portal, email and we contact clients via telephone during any significant service disruption.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Segregated bastion hosts with individual, randomized passwords generated uniquely for each session. Full access logs are kept for 12 months. Access controls are externally audited. Remote admin access is further secured using two-factor authentication.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Certification Europe(UK) Ltd
ISO/IEC 27001 accreditation date
13/12/2017
What the ISO/IEC 27001 doesn’t cover
Source Code (VMware responsible)
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
NQA
PCI DSS accreditation date
31/11/2016
What the PCI DSS doesn’t cover
Certification is for physical location and physical security controls. However we do design and manage PCI compliant solutions for our clients, adding enhanced logical security controls and working with our clients QSA to help them pass audit at additional cost.
Other security certifications
Yes
Any other security certifications
  • SSAE16 SOC 1
  • SSAE 16 SOC 2
  • ISO27001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
SSAE-16
Information security policies and processes
Physical Security is certified to ISO27001 & SSAE16 - additionally our Woking site is a UK Government List-X rated facility. SSAE16 controls are audited annually by Ernst and Young; ISO controls are audited bi-annually

Logical security follows SSAE16. Policies and process are audited annually by Ernst and Young. We include policies for securing networks infrastructure and applications; policies for managing people (staff and contractors/ sub-contractors) and for securing human access to systems and data. Policies that cover the the encryption, storage and transmission of client data. Policies that deal with how we respond to security incidents.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Following ITIL; Naviste supports Service Requests and Requests for Change, with the latter triggering the Change Management Process. All changes require review and approval. The approval level varies depending on the risk and impact of the change. This can be from technical peer review through to full CMRB review and sign-off. Changes can be initiated by both NaviSite and the customer and all chnages that might impact a client environment, require customer notification and approval. Client requested Changes are validated only after the appropriate authorisation in writing is received from a Customer contact with the Signatory role.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Navisite deploy network-based security solutions , which include intrusion protection, vulnerability management, and compliance automation to help protect networks from threats that bypass perimeter, desktop, and server defenses. For vulnerability management we use we use 3rd party IDS tools, combined with integrated vulnerability scanning. Threat signatures are assessed against a variety of "known threat" databases. Patches maybe part of regular scheduled work; or could be as a result of a discovered vulnerability, dealt with via our emergency maintenance policies.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Navisite use a variety of 3rd party tools to detect and mitigate network based threats; to aggregate and review log files; File Integrity Monitoring to review changes made to client systems and Application level monitoring and remediation to mitigate attempts to inject or change web code. our SLA for response to an urgent incident is 15 minutes. If a threat is to a specific to a single client, we will work in collaboratively to remediate. If a vulnerability poses a threat to other clients; Navisite may act to remediate unilaterally; following our emergency maintenance procedures.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Navisite follows ITIL based processes for incident management. Incidents are categorized by severity of impact; escalations in categorization can be requested by the end-user. Severe incidents are responded to within 15 minutes; a client telephone bridge is opened and incident manager appointed who co-ordinates resources in trouble-shooting. Client communication may be constant via the open bridge, or at regular intervals agreed with the client. Root Cause Analysis and Remediation detail are delivered to the client in a formal Incident Analysis Report; typically delivered within 48 hours after resolution.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
Dedicated hardware is in place to host the VDIs per customer.
Separate containers, separate VLANs; individual virtual or physical firewalls and separate LUNs for each client.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Our Datacentres are ISO 50001 Energy Management System compliant and follow the below guidelines:

1. Airflow Management (segregation of air masses - blanking panels, identification & fixing of leaks, closing cable access holes in floors, hot/cold aisle configuration, hot/cold aisle containment systems, etc.)
2. Cooling System Efficiency (installation of VSDs to CRAC/CRAH fans & pumps, utilisation of free cooling, optimisation of data floor & chilled water temperatures, addressing customer temperature SLAs, etc.)
3. Capital Plant Replacement (Energy efficient Chillers & free cooling solutions, energy efficient CRACs/CRAHs, modular & efficient UPS, LED lighting and generally utilising best available technology, etc.)

Pricing

Price
£6 to £12 an instance a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
A free Proof Of Concept is available with the following restrictions:
Up to 5 standard desktops can be included.
Trial length is 30 days.

Paid Pilots are available as well as an additional option. The cost of the Pilot can be credited towards the costs of a Production environment.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at smcavan@navisite.com. Tell them what format you need. It will help if you say what assistive technology you use.