Waiting List Validation
A complete Referral To Treatment PTL validation solution, using cloud services to provide Validation (including RTT Validation), waiting list management solutions, Cancer Tracking, PTL Analysis and Audit. Additional services include Access Policy and SOP Development, Clinical Pathway Development, Subject Matter Expert (SME) Consultancy, Waiting List Turnaround and Project Management.
Features
- Understand the true size and scope of waiting list problems
- Establish which specialties or cohorts of patients require immediate attention
- Identify data quality/process issues by analysing PTL/referrals data
- Improve data quality and performance, removing pathways outside clock rules
- Validation audit to provide quality assurance and identify training issues
- Certified validators have relevant specialty and PAS experience
- Validator skills are continuously reassessed through ongoing training and development
- Waiting List Helpdesk and available for advice and guidance
- Project management capability to run large, complex programmes at pace
- Complete solution (or any combination of parts) can be mobilised
Benefits
- Over 10% of corrected pathways in breach are typically identified
- Financial benefits typically equate to more than first month’s costs
- Continued improvement delivers recurring savings in line with first month
- Clinical decisions based on genuine waiting times minimise patient risk
- Improve capacity forecasting by working with real waiting times
- Improve staff understanding of waiting list rules and best practice
- Create a sustainable basis for better ongoing waiting list management
- Develop best practice policy to underpin good waiting list management
- Decrease reporting costs by identifying causes of waiting list problems
- Access certified, experienced waiting list validation consultants
Pricing
£250 a person a day
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
4 3 0 4 5 7 5 0 7 9 5 4 0 2 3
Contact
Source Group
Shaf Ali
Telephone: 020 3727 4180
Email: shaf.ali@source-group.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
-
There are no specified maintenance windows.
There is no planned deprecation of functionality or features. - System requirements
-
- The service is available via specified internet browsers.
- Customers are required to have moderate bandwidth.
- The service is accessible via PC, Mac, smartphone or tablet.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 4 working hours.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
-
Support service is included at no additional cost. Support service is available via Helpdesk, email, phone or onsite. Remote support is available 7 days per week. Additional on-site and remote SME support is also available at additional cost. Standard response times are as follows:
Urgent - within 4 hours; Semi-urgent - within 24 hours; Non-urgent - within 3 days. We provide a technical account/support manager. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Scope of project agreed and validation numbers and targets set. From this information we scope deployment time and resources are secured.
Trusts are required to provide details of access requirements to systems including site and staff checks, systems and location access, and other preparation needed to ensure the client is ready for deployment. This may include providing PAS training to our resources. Our waiting list management software is licensed for use to the trust for the duration of the contract.
An analysis of the client’s PTL is processed initially to ensure correct target setting. The service can be made available in 3-10 days depending on the number of validators being deployed. Dedicated client management reports and updates from our waiting list management product provide daily performance measures, quality indicators and trajectory planning to ensure expectations are met. - Service documentation
- No
- End-of-contract data extraction
- On contract expiry customer data is provided in a flat file format on disk to the client along with a data destruction certificate confirming the removal of the data.
- End-of-contract process
- On contract expiry user accounts to waiting list management software will be deleted within 1 hour. User access to web based learning will be deactivated. Validation staff will have location access/swipe cards deactivated and IT accounts will be deactivated. Customers will be given an extract of validation data including total validations to date. There are no additional off-boarding of end-of-contracts charges.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- No difference between mobile and desktop services.
- Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
- Customisation includes onsite or remote access. Reports within the software are fully customisable with the appropriate developer licence.
Scaling
- Independence of resources
- Our data centre servers are scalable.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Log in and log out times. Performance by users per day. PTL quality dashboards. Clients have access to create service metric reports with the appropriate developer license.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- All data can be exported as CSV files.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
-
Waiting List Validation Software is available 24 hours a day, 7 days a week, 365 days a year as a web based service via private cloud.
Service availability is 99.99%. - Approach to resilience
- Dual power feeds. Dual fibre feeds. Failover at a different data centre.
- Outage reporting
- Email alerts informing the users of the nature of the outage, why it is happening, how long the systems will be unavailable for and exactly when they are expected to return to full operationality. Provision of a helpline number for anyone who requires further information.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Only authorised individuals from the client organisation can access management interfaces for the service. Only authorised individuals from the client organisation can perform actions affecting the client's service through our support channel. Clients can restrict permissions given to their administrators.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- Less than 1 month
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- Less than 1 month
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials Certification
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
We have attained level 2 at NHS Business Partner Status in the IG Toolkit and all staff receive information governance training yearly. We have a Caldicott Guardian and a Senior Information Risk Owner (SIRO). We have information risk registers, information asset registers etc. All staff are aware that any breaches are reported directly to the SIRO, and the SIRO then reports on to the Information Owners (our capacity is as information processor and never owner). We apply all of the principles laid out in both of these information security policies in the design of our systems.
We have role based access control, pseudonymisation where necessary, no clearly identifiable personal data etc.
We also comply with the NHS Code of Practice – Confidentiality and the Data Protection Act.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- We have a complete change management log in which all change requests are submitted, evaluated, prioritised and implemented (or not depending upon the evaluation process) according to established priority. We work to an Agile development methodology and so continually improve and update our products. We utilise industry standard version control techniques. Redgate SQL Source Control is used to assist in config management within all of our back end objects, and Team Foundation Server is used to manage all middleware and front end code objects.
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Patches are deployed monthly unless there is serious risk, where patches are performed immediately. We get our information about potential threats from CERT/CC (Computer Emergency Readiness Team Coordination Centre) - US, National Vulnerability Database – US, and National Cyber Security Centre – UK.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- All server logons and access requests are logged with a 3 year retention. Network traffic is monitored periodically to ensure that no breaches have occurred. Various reporting channels have been set up to record breaches depending upon the nature of the breach. Breaches are scored in terms of impact and the upward reporting flows change as the impact of a breach grows, as does the time frame within which the breach must be dealt with.
- Incident management type
- Supplier-defined controls
- Incident management approach
- We have incident management processes in place that are enacted in response to security incidents. We have a defined process for reporting security incidents experienced by consumers and external entities. We publish to consumers our definition of a security incident, along with the format, incident triggers and timescales for reporting such incidents.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- NHS Network (N3)
Pricing
- Price
- £250 a person a day
- Discount for educational organisations
- No
- Free trial available
- No