Source Group

Waiting List Validation

A complete Referral To Treatment PTL validation solution, using cloud services to provide Validation (including RTT Validation), waiting list management solutions, Cancer Tracking, PTL Analysis and Audit. Additional services include Access Policy and SOP Development, Clinical Pathway Development, Subject Matter Expert (SME) Consultancy, Waiting List Turnaround and Project Management.

Features

  • Understand the true size and scope of waiting list problems
  • Establish which specialties or cohorts of patients require immediate attention
  • Identify data quality/process issues by analysing PTL/referrals data
  • Improve data quality and performance, removing pathways outside clock rules
  • Validation audit to provide quality assurance and identify training issues
  • Certified validators have relevant specialty and PAS experience
  • Validator skills are continuously reassessed through ongoing training and development
  • Waiting List Helpdesk and available for advice and guidance
  • Project management capability to run large, complex programmes at pace
  • Complete solution (or any combination of parts) can be mobilised

Benefits

  • Over 10% of corrected pathways in breach are typically identified
  • Financial benefits typically equate to more than first month’s costs
  • Continued improvement delivers recurring savings in line with first month
  • Clinical decisions based on genuine waiting times minimise patient risk
  • Improve capacity forecasting by working with real waiting times
  • Improve staff understanding of waiting list rules and best practice
  • Create a sustainable basis for better ongoing waiting list management
  • Develop best practice policy to underpin good waiting list management
  • Decrease reporting costs by identifying causes of waiting list problems
  • Access certified, experienced waiting list validation consultants

Pricing

£250 per person per day

Service documents

G-Cloud 11

430457507954023

Source Group

Shaf Ali

020 3727 4180

shaf.ali@source-group.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints There are no specified maintenance windows.
There is no planned deprecation of functionality or features.
System requirements
  • The service is available via specified internet browsers.
  • Customers are required to have moderate bandwidth.
  • The service is accessible via PC, Mac, smartphone or tablet.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 4 working hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Support service is included at no additional cost. Support service is available via Helpdesk, email, phone or onsite. Remote support is available 7 days per week. Additional on-site and remote SME support is also available at additional cost. Standard response times are as follows:
Urgent - within 4 hours; Semi-urgent - within 24 hours; Non-urgent - within 3 days. We provide a technical account/support manager.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Scope of project agreed and validation numbers and targets set. From this information we scope deployment time and resources are secured.
Trusts are required to provide details of access requirements to systems including site and staff checks, systems and location access, and other preparation needed to ensure the client is ready for deployment. This may include providing PAS training to our resources. Our waiting list management software is licensed for use to the trust for the duration of the contract.
An analysis of the client’s PTL is processed initially to ensure correct target setting. The service can be made available in 3-10 days depending on the number of validators being deployed. Dedicated client management reports and updates from our waiting list management product provide daily performance measures, quality indicators and trajectory planning to ensure expectations are met.
Service documentation No
End-of-contract data extraction On contract expiry customer data is provided in a flat file format on disk to the client along with a data destruction certificate confirming the removal of the data.
End-of-contract process On contract expiry user accounts to waiting list management software will be deleted within 1 hour. User access to web based learning will be deactivated. Validation staff will have location access/swipe cards deactivated and IT accounts will be deactivated. Customers will be given an extract of validation data including total validations to date. There are no additional off-boarding of end-of-contracts charges.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No difference between mobile and desktop services.
API No
Customisation available Yes
Description of customisation Customisation includes onsite or remote access. Reports within the software are fully customisable with the appropriate developer licence.

Scaling

Scaling
Independence of resources Our data centre servers are scalable.

Analytics

Analytics
Service usage metrics Yes
Metrics types Log in and log out times. Performance by users per day. PTL quality dashboards. Clients have access to create service metric reports with the appropriate developer license.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach All data can be exported as CSV files.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Waiting List Validation Software is available 24 hours a day, 7 days a week, 365 days a year as a web based service via private cloud.
Service availability is 99.99%.
Approach to resilience Dual power feeds. Dual fibre feeds. Failover at a different data centre.
Outage reporting Email alerts informing the users of the nature of the outage, why it is happening, how long the systems will be unavailable for and exactly when they are expected to return to full operationality. Provision of a helpline number for anyone who requires further information.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Only authorised individuals from the client organisation can access management interfaces for the service. Only authorised individuals from the client organisation can perform actions affecting the client's service through our support channel. Clients can restrict permissions given to their administrators.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Less than 1 month
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Less than 1 month
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Certification

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have attained level 2 at NHS Business Partner Status in the IG Toolkit and all staff receive information governance training yearly. We have a Caldicott Guardian and a Senior Information Risk Owner (SIRO). We have information risk registers, information asset registers etc. All staff are aware that any breaches are reported directly to the SIRO, and the SIRO then reports on to the Information Owners (our capacity is as information processor and never owner). We apply all of the principles laid out in both of these information security policies in the design of our systems.

We have role based access control, pseudonymisation where necessary, no clearly identifiable personal data etc.

We also comply with the NHS Code of Practice – Confidentiality and the Data Protection Act.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have a complete change management log in which all change requests are submitted, evaluated, prioritised and implemented (or not depending upon the evaluation process) according to established priority. We work to an Agile development methodology and so continually improve and update our products. We utilise industry standard version control techniques. Redgate SQL Source Control is used to assist in config management within all of our back end objects, and Team Foundation Server is used to manage all middleware and front end code objects.
Vulnerability management type Undisclosed
Vulnerability management approach Patches are deployed monthly unless there is serious risk, where patches are performed immediately. We get our information about potential threats from CERT/CC (Computer Emergency Readiness Team Coordination Centre) - US, National Vulnerability Database – US, and National Cyber Security Centre – UK.
Protective monitoring type Supplier-defined controls
Protective monitoring approach All server logons and access requests are logged with a 3 year retention. Network traffic is monitored periodically to ensure that no breaches have occurred. Various reporting channels have been set up to record breaches depending upon the nature of the breach. Breaches are scored in terms of impact and the upward reporting flows change as the impact of a breach grows, as does the time frame within which the breach must be dealt with.
Incident management type Supplier-defined controls
Incident management approach We have incident management processes in place that are enacted in response to security incidents. We have a defined process for reporting security incidents experienced by consumers and external entities. We publish to consumers our definition of a security incident, along with the format, incident triggers and timescales for reporting such incidents.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks NHS Network (N3)

Pricing

Pricing
Price £250 per person per day
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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