Thales UK Ltd

Thales GovWifi Implementation, Operation and Transition

Thales GovWifi follows GDS guidance and provides organisations with roaming and automatic joining of Government owned and managed devices.


  • Determining customer requirements in terms of resilience, availability and bandwidth
  • Design of WiFi and GovWifi Services accounting for customer infrastructure
  • Optimisation of design to maximise cost efficiencies
  • Develop plans and strategies for implemention and transition
  • Understand security compliance and policy requirements


  • Take advantage of Thales expertise and experience
  • Designs based on tried and tested, accredited solutions


£908 to £1260 per person per day

Service documents

G-Cloud 10


Thales UK Ltd

Margaret Shay


Service scope

Service scope
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Dependent upon services procured
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Dependent upon services procured
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide a quick start guide to users of this service
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats DOC
End-of-contract data extraction There is no residual user data in the service
End-of-contract process We confirm the service is no longer required and disable access

Using the service

Using the service
Web browser interface No
Command line interface No


Scaling available Yes
Scaling type Automatic
Independence of resources Policed bandwidth
Usage notifications Yes
Usage reporting Email


Infrastructure or application metrics Yes
Metrics types Other
Other metrics
  • User logins
  • Usage
  • Availability of the service
Reporting types Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Other
Other data at rest protection approach N/A no data at rest for this service
Data sanitisation process Yes
Data sanitisation type Hardware containing data is completely destroyed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks Encrypted traffic, authenticated users
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Access restrictions

Availability and resilience

Availability and resilience
Guaranteed availability Matched to customers needs, dependent upon services procured
Approach to resilience Geographic diversity and DR site
Outage reporting 24x7 monitoring at UK Network Monitoring Centre, reported through monthly reports

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Separate data plane and management plane.
Access restriction testing frequency At least once a year
Management access authentication Limited access network (for example PSN)
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 KPMG
ISO/IEC 27001 accreditation date 25/04/2018
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • PSNSP certifications up to OFFICIAL SENSITIVE
  • Police Enhanced Regime
  • Accreditation
  • Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber Essentials Plus
List X
ISO 9001
BS OHSAS 18001
ISO 14001
ISO 20000
Information security policies and processes Supplier and Customer security policies are followed

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach ITIL aligned internal processes, and customer processes
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Thales use a number of security sources to assess potential threats to services. There is a rigorous patching regime, all threats and patches are impact assessed and implemented through a change management process.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Thales utilise an in-house Cyber Security Operations Centre to identify potential compromises. Depending on the incident there are pre-defined responses to security incidents or compromises.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach ITIL aligned internal processes, and customer processes

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Other
Other virtualisation technology used VMWare, RedHat, Network virtual appliances
How shared infrastructure is kept separate Segregation of traffic using secure tunnels and vlans

Energy efficiency

Energy efficiency
Energy-efficient datacentres No


Price £908 to £1260 per person per day
Discount for educational organisations No
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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