Govbox Limited - Government Service Providers

Asset Management Software copy

IT asset management tool (mobile/web), able to manage assets and locations for entire estate (scan asset tags/barcodes/serial numbers), used for IT audits, reporting daily/monthly, logs changes with secure user accounts and has the capability of taking photos of stock. Works across remote locations where no common network is in place.

Features

  • real-time reporting
  • web access for management
  • track IT asset on the go
  • user training
  • call centre support
  • Mobile App Inventory in your pocket

Benefits

  • Manage IT stock/installs/moves/changes asset inventory
  • Simple user interface (full customisation)
  • Multiple Mobile Devices/Users
  • Instant changes synced and updated with all devices
  • Shows when a user last synced with the app server

Pricing

£1 to £250000 per unit

Service documents

G-Cloud 10

428361271011344

Govbox Limited - Government Service Providers

Saif Ahmed

02032875559

info@govbox.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Specific to buyers and their requirements
Planned maintenance
System requirements
  • Mobile Device with internet access
  • Software Licence

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 48hrs
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Telephone Support
Email Support
Technical Account Manager
Cloud Support Engineer
Cloud Support Admin Team
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Remote User Training
User Training Documentation Guides
Onsite Training upon request
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Downloading the complete database from the servers in their chosen format using the import/export tools available
End-of-contract process Multi User Licence Fee - Included
Cloud Storage - Max Assets Per Account (10,000) - Included
Support - Included
Physical Audit Of Assets If Required - Additional Cost
Physical Asset Tagging and Inventory Reporting service - Additional Cost

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No Differences
Accessibility standards None or don’t know
Description of accessibility User accounts are managed by your local admin with permissions set for each user suitable to your setup
Accessibility testing None
API No
Customisation available Yes
Description of customisation Full user account management with delegated platform access and access controls.
Administrator account with permission level to setup the user interface and the fields that need to be completed by staff under settings.

Asset Lifecycle management.

Inexpensive yet effective Asset Tagging Solution.

Customisation of dashboard interface to suit quick view
customisation of locations, asset types, department etc..

Creation of customised reporting to suit requirements.

Scaling

Scaling
Independence of resources A Service Level Agreement would be put in place providing key performance indicators by which our service commitment to customers may be measured.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Results Squared Limited

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Download a .csv file from the database (Web Portal)
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Guarantees are not pre-defined and therefore are subject to negotiation and appropriate pricing
Approach to resilience Available on Request
Outage reporting Dashboard or Email alerts but can be specified by customer

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Third party managed
Access restriction testing frequency Less than once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Third party support
Information security policies and processes Third party

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach ITIL best practice guidelines
Vulnerability management type Supplier-defined controls
Vulnerability management approach Third party managed
Protective monitoring type Supplier-defined controls
Protective monitoring approach Third party managed
Incident management type Supplier-defined controls
Incident management approach Third party managed

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1 to £250000 per unit
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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