The Care and Support Plan Service allows individuals to consent to their care and support plan being shared between health care professionals and local authority carers.
Access provides a holistic view of the individual; highlighting correlations between health data and the care needs outlined in the care and support plan.
- Detail who the Support Plan is intended for
- Detail who the Support Plan is being authored by
- Detail who the Support Plan should be shared with
- Highlight what’s going well, difficulties and goals
- Highlight individuals and agencies involved in Support Plan
- Detail daily living, personal care, mental and emotional health support
- Detail budgeting for Support Plan
- Dashboard view for health professionals and carers
- Help individuals to live independently
- Help individuals to have the best quality of life
- Help individuals retain as much dignity and respect as possible
- Help carers to understand associated health conditions
- Help health care professionals understand associated care needs
- Help first responders and emergency services understand care needs
£50 to £200 per user per year
- Education pricing available
- Free trial available
0131 561 1250
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||No constraints|
|System requirements||All system requirements are supported|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Response Times: Emergency: loss of service less than 30mins. Urgent: Partial service loss or failure less than 1hr. Non Critical: sub optimal performance less than 2hrs. Change. Request: less than 4hrs. Support desk available Monday to Friday 9am - 5.30am Support Desk Sevice: Direct telephone line, Email support, Online logging of issues with tracking. Enhanced support (e.g. outside of office hours, around key events etc) is optionally available. Help Desk available 8am-6pm Mon-Fri (ex Bank holidays). 24x7 Help Desk also available (additional charge).|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 A|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Storm Help Desk Services encompass: Telephone support Email support Online logging of issues with tracking Enhanced support (e.g. outside of office hours, around key events etc) is optionally available.
We offer the following response and resolution times:
Priority 1: Emergency: Complete loss of an entire service for all users or severe degradation resulting in inability to function
(response less than 30 mins, resolve within 1 hour).
Priority 2: Urgent: Site functioning improperly resulting in some loss of service/system failure removing service from a number of users (response less than 1 hour resolve within 2 hours)
Priority 3: Non-Critical: Site functioning at less than optimal performance/system problem impacting but not removing service, resolve minor bugs/site errors (response less than 4 hours resolve within 2 days) Change Requests: (response less than 4 hours resolve within 2 days).
Charges. Support services are tailored to each customer and as such charges reflect the level of service required to support the application. For guidance an average charge of £70 per hour charged.
Storm will provide Technical Account Manager.
Monitoring system and alerts will be implemented with regular reports on service performance.
|Support available to third parties||Yes|
Onboarding and offboarding
To support customers use the service we offer a tailored training programme which can be delivered onsite or here at Storm.
Training documentation is provided and is often tailored to reflect the customers unique set-up.
A telephone support service is available free of charge to those who have attended to training.
|End-of-contract data extraction||Data is extracted by logging a support request via Storm's support ticketing website service Assembla or by making request to extract through their Account Manager.|
|End-of-contract process||Included within the price of the contact will be the decommissioning of all services and the supply of the application source code.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The admin functionality is optimised for desktop and tablet while the user interface for citizen access will be accessible on all devices.|
|Accessibility standards||WCAG 2.0 AA or EN 301 549|
|Accessibility testing||Throughout our design and development lifecycle, websites and web applications are subject to both cursory automated accessibility reviews as well as more detailed, in-depth manual, expert reviews. All interfaces have been tested using assistive technologies including : screen readers, keyboard navigation, screen magnifiers and any that relate to the semantic structure of the markup languages that have been used. Extensions such as WAI-ARIA are used properly to provide additional levels of alerting users whenever dynamic interface refreshing takes place. There are no cognitive or perceptive barriers to the understanding of content and functionality (i.e. no interaction patters that would alienate audiences relying on assistive technologies or those who need more time to process information).|
|What users can and can't do using the API||
Users can make full use of REST API's in Storm hosted Umbraco service.
Customers can create there own API's REST APIs for Umbraco by utilizing ASP.Net's WebApi in conjunction with Umbraco's UmbracoApiController's.
Alternatively customers can use an existing REST API service which will support working with content, media, members & relations.
Set-up and access to the API's can be arranged by the Storm Service Manager.
|API documentation formats|
|API sandbox or test environment||Yes|
|Description of customisation||
Almost any element of the service can be customised to meet specific customer needs. Customisation is available to support the need to scale, to support specific security standards, monitoring and reporting or to provide extended help desk cover.
The Storm Service Account Manager can action any customisations to the service that is required.
|Independence of resources||Virtualisation technology is used to ensure applications and users sharing the same infrastructure are kept apart.|
|Service usage metrics||Yes|
Using tools such as web analytics and other data sources Storm ID’s Performance team monitors and measures service performance to recommend where improvements to the service can be made.
These recommendations are reviewed with our clients to determine options for continued improvement.
|Reporting types||Regular reports|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||Data is exported from the application on request via the Storm Service Manager.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
Storm guarantee that our hosted Umbraco service will be available 99.95% of the time. We guarantee at least 99.99% of the time customers will have connectivity between Microsoft Azure SQL Database and the Internet gateway.
We acknowledge that if the service levels fall below the quality we commit to then penalties will be incurred to compensate clients and drive service improvement.
Financial penalties and service credits and their calculation will be agreed as part of the call-off agreement with the specific customer together with the terms and conditions and KPIs for the service.
|Approach to resilience||Available on request.|
|Outage reporting||Email alerts|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Limited access network (for example PSN)|
|Access restrictions in management interfaces and support channels||Available on request|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||Limited access network (for example PSN)|
Audit information for users
|Access to user activity audit information||Users receive audit information on a regular basis|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||Storm are working towards ISO/IEC 27001:2013 (ISO 27001) which is the international standard that describes best practice for an information security management system (ISMS).|
|Information security policies and processes||
It is the policy of Storm ID to ensure that Information will be protected from a loss of:
Confidentiality: so that information is accessible only to authorised individuals.
Integrity: safeguarding the accuracy and completeness of information and processing methods.
Availability: that authorised users have access to relevant information when required.
The Operations Director and their team review and make recommendations on the security policy, policy standards, directives, procedures, incident management and security awareness education.
Regulatory, legislative and contractual requirements are incorporated into the Information Security Policy, processes and procedures.
The requirements of the Information Security Policy, processes, and procedures are be incorporated into the Storm’s operational procedures and contractual arrangements.
Storm ID is working towards implementing the ISO27000 standards, the International Standards for Information Security.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Change management processes are employed to evaluate, control and minimise risks and costs, and to maintain the standards and quality criteria planned during project delivery
Extensive documentation of the service is maintained to ensure knowledge sharing and continuity of service into Production.
Storm ID employs a self-documenting approach to writing code and supplements this, where appropriate, with technical and user guides.
We do this in order to ensure that skills and knowledge are transferred to Storm ID’s operations and support staff to enable them to efficiently deliver ongoing support and maintenance services, in accordance with agreed SLAs.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Vulnerability management is handled by the Microsoft, who host the (SaaS): Umbraco service. Internal vulnerability management is handled by our WSUS management and security bulletin subscriptions, which notify us of new threats. Where necessary, manual patches are deployed.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||We use 3rd party 'always-on' site monitoring services to detect any potential issues with service. We use site/server logging features, enabled in the Azure service portal, to subsequently search for any malicious activity on the site. We respond within 1hr to urgent issues .|
|Incident management type||Supplier-defined controls|
|Incident management approach||
Storm has a pre-defined process for managing common incident events.
All suspected security events are reported to the IT Director be email, telephone or in person.
The IT Director will log the incident and notify the service owner and Storm support team.
The IT Director will provide incident reports in line with incident communication strategy.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£50 to £200 per user per year|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||A free trial service is available for a period of three months to evaluate the service. Up to ten user accounts are available to support the free trial evaluation.|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Terms and conditions document||View uploaded document|