CWCS Managed Hosting

Public Cloud Hosting

Our Public Cloud is built with speed, security, control and uptime in mind. We offer self-managed to fully managed solutions depending on your technical ability. We are ISO 27001:2013 accredited and privately own our Data Centres. Our support team are available 24/7 to ensure you have the best hosting experience.

Features

  • Supreme UK Based 24/7 In-House Support
  • SSD Storage
  • Scaleable resources on demand
  • VM control panel integrated into our customer portal.
  • SSH/RDP Access
  • Console Access
  • We can install and support Windows and Linux Operating Systems
  • We can install and support Plesk and cPanel/WHM control panels
  • 100% Network Uptime Guarantees
  • Automatic Provisioning

Benefits

  • Experienced Technical Support Engineers are UK based and available 24/7
  • SSD Storage is used to give you super fast performance
  • Scale your resources on demand when required
  • Allows you to upgrade/downgrade your hosting as required
  • SSH/RDP direct server access gives you ultimate server control
  • The ability to reboot/reinstall the server if required
  • Our highly trained engineers support both Windows and Linux distributions
  • Control Panels are user-friendly interfaces to help manage your hosting
  • Relax knowing that the network will be up 100%
  • With automatic provisioning your server will be online in seconds

Pricing

£15.00 per virtual machine per month

  • Excluding VAT
  • Minimum contract period: Month
  • Trial option available

Service documents

G-Cloud 8

423217717630513

CWCS Managed Hosting

Karl Mendez

0800 1 777 000

sales@cwcs.co.uk

Support

Support
Name Content
Support service type
  • Service desk
  • Email
  • Phone
  • Live chat
Support accessible to any third-party suppliers No
Support availability 24/7
Standard support response times 90 minutes. Can be upgraded to 15 minutes response time.
Incident escalation process available Yes

Open standards

Open standards
Name Content
Open standards supported and documented Yes

Onboarding and offboarding

Onboarding and offboarding
Name Content
Service onboarding process included Yes
Service offboarding process included No

Analytics

Analytics
Name Content
Real-time management information available Yes

Cloud features

Cloud features
Name Content
Elastic cloud approach supported Yes
Guaranteed resources defined Yes
Persistent storage supported Yes

Provisioning

Provisioning
Name Content
Self-service provisioning supported Yes
Service provisioning time Instant provisioning, within 5 minutes. If its a custom requirement, it may take longer to implement.
Service deprovisioning time Within 5 minutes.

Open source

Open source
Name Content
Open-source software used and supported Yes

API access

API access
Name Content
API access available and supported Yes
API type RESTful

Networks and connectivity

Networks and connectivity
Name Content
Networks the service is directly connected to Internet

Access

Access
Name Content
Supported web browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Offline working and syncing supported No
Supported devices
  • PC
  • Mac
  • Smartphone
  • Tablet

Certifications

Certifications
Name Content
Vendor certification(s)
  • VMware Certified Professional (VCP)
  • Microsoft Silver Hosting Partner
  • ISO 27001:2013
  • LPI Level 2
  • MCITP
  • VMware Certified Advanced Professional (VCAP)

Data storage

Data storage
Name Content
Datacentres adhere to the EU code of conduct for energy-efficient datacentres No
User-defined data location Yes
Datacentre tier TIA-942 Tier 3
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Name Content
Data protection between user device and service TLS (HTTPS or VPN) version 1.2 or later
Data protection within service
  • TLS (HTTPS or VPN) version 1.2 or later
  • VLAN
Data protection between services TLS (HTTPS or VPN) version 1.2 or later

Asset protection and resilience

Asset protection and resilience
Name Content
Datacentre location UK
Data management location UK
Legal jurisdiction of service provider UK
Datacentre protection Yes, assured by independent validation of assertion
Data-at-rest protection
  • Secure containers, racks or cages
  • Physical access control
Assured by independent validation of assertion
Secure data deletion Other secure erasure process
Storage media disposal Other secure erasure process, assured by independent validation of assertion
Secure equipment disposal Yes, assured by independent validation of assertion
Redundant equipment accounts revoked Yes
Service availability 99.99, assured by contractual commitment

Separation between consumers

Separation between consumers
Name Content
Cloud deployment model Public cloud
Type of consumer Anyone - public
Services separation Yes
Services management separation Yes

Governance

Governance
Name Content
Governance framework Yes, assured by independent validation of assertion

Configuration and change management

Configuration and change management
Name Content
Configuration and change management tracking Yes
Change impact assessment Yes

Vulnerability management

Vulnerability management
Name Content
Vulnerability assessment Yes
Vulnerability monitoring Yes
Vulnerability mitigation prioritisation Yes
Vulnerability tracking Yes
Vulnerability mitigation timescales Yes

Event monitoring

Event monitoring
Name Content
Event monitoring Yes

Incident management

Incident management
Name Content
Incident management processes Yes, assured by independent validation of assertion
Consumer reporting of security incidents Yes
Security incident definition published Yes

Personnel security

Personnel security
Name Content
Personnel security checks Employment checks, assured by independent validation of assertion

Secure development

Secure development
Name Content
Secure development Yes
Secure design, coding, testing and deployment Yes
Software configuration management Yes

Supply-chain security

Supply-chain security
Name Content
Visibility of data shared with third-party suppliers Yes
Third-party supplier security requirements Yes, assured by independent validation of assertion
Third-party supplier risk assessment Yes, assured by independent validation of assertion
Third-party supplier compliance monitoring Yes, assured by independent validation of assertion
Hardware and software verification Yes

Authentication of consumers

Authentication of consumers
Name Content
User authentication and access management Yes
User access control through support channels Yes

Separation and access control within management interfaces

Separation and access control within management interfaces
Name Content
User access control within management interfaces Yes
Administrator permissions Yes
Management interface protection Yes

Identity and authentication

Identity and authentication
Name Content
Identity and authentication controls
  • Username and two-factor authentication
  • Limited access over dedicated link, enterprise or community network
  • Username and password
  • Username and strong password/passphrase enforcement

External interface protection

External interface protection
Name Content
Onboarding guidance provided Yes
Interconnection method provided
  • Private WAN
  • Internet

Secure service administration

Secure service administration
Name Content
Service management model
  • Dedicated devices on a segregated network
  • Direct service management

Audit information provision to consumers

Audit information provision to consumers
Name Content
Audit information provided Data made available by negotiation

Secure use of the service by the customer

Secure use of the service by the customer
Name Content
Device access method
  • Corporate/enterprise devices
  • Partner devices
  • Unknown devices
Service configuration guidance Yes
Training Yes
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