CWCS Managed Hosting

Public Cloud Hosting

Our Public Cloud is built with speed, security, control and uptime in mind. We offer self-managed to fully managed solutions depending on your technical ability. We are ISO 27001:2013 accredited and privately own our Data Centres. Our support team are available 24/7 to ensure you have the best hosting experience.

Features

  • Supreme UK Based 24/7 In-House Support
  • SSD Storage
  • Scaleable resources on demand
  • VM control panel integrated into our customer portal.
  • SSH/RDP Access
  • Console Access
  • We can install and support Windows and Linux Operating Systems
  • We can install and support Plesk and cPanel/WHM control panels
  • 100% Network Uptime Guarantees
  • Automatic Provisioning

Benefits

  • Experienced Technical Support Engineers are UK based and available 24/7
  • SSD Storage is used to give you super fast performance
  • Scale your resources on demand when required
  • Allows you to upgrade/downgrade your hosting as required
  • SSH/RDP direct server access gives you ultimate server control
  • The ability to reboot/reinstall the server if required
  • Our highly trained engineers support both Windows and Linux distributions
  • Control Panels are user-friendly interfaces to help manage your hosting
  • Relax knowing that the network will be up 100%
  • With automatic provisioning your server will be online in seconds

Pricing

£15.00 per virtual machine per month

  • Minimum contract period: Month
  • Excluding VAT
  • Trial option available

Service documents

G-Cloud 8

423217717630513

CWCS Managed Hosting

Karl Mendez

0800 1 777 000

sales@cwcs.co.uk

Support

Support
Support service type
  • Service desk
  • Email
  • Phone
  • Live chat
Support accessible to any third-party suppliers No
Support availability 24/7
Standard support response times 90 minutes. Can be upgraded to 15 minutes response time.
Incident escalation process available Yes

Open standards

Open standards
Open standards supported and documented Yes

Onboarding and offboarding

Onboarding and offboarding
Service onboarding process included Yes
Service offboarding process included No

Analytics

Analytics
Real-time management information available Yes

Cloud features

Cloud features
Elastic cloud approach supported Yes
Guaranteed resources defined Yes
Persistent storage supported Yes

Provisioning

Provisioning
Self-service provisioning supported Yes
Service provisioning time Instant provisioning, within 5 minutes. If its a custom requirement, it may take longer to implement.
Service deprovisioning time Within 5 minutes.

Open source

Open source
Open-source software used and supported Yes

API access

API access
API access available and supported Yes
API type RESTful

Networks and connectivity

Networks and connectivity
Networks the service is directly connected to Internet

Access

Access
Supported web browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Offline working and syncing supported No
Supported devices
  • PC
  • Mac
  • Smartphone
  • Tablet

Certifications

Certifications
Vendor certification(s)
  • VMware Certified Professional (VCP)
  • Microsoft Silver Hosting Partner
  • ISO 27001:2013
  • LPI Level 2
  • MCITP
  • VMware Certified Advanced Professional (VCAP)

Data storage

Data storage
Datacentres adhere to the EU code of conduct for energy-efficient datacentres No
User-defined data location Yes
Datacentre tier TIA-942 Tier 3
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Data protection between user device and service
Data protection within service
Data protection between services

Asset protection and resilience

Asset protection and resilience
Datacentre location
Data management location
Legal jurisdiction of service provider UK, assured by Service provider assertion
Datacentre protection Yes, assured by Independent validation of assertion
Data-at-rest protection
Secure data deletion Other secure erasure process, assured by Service provider assertion
Storage media disposal Other secure erasure process, assured by Independent validation of assertion
Secure equipment disposal Yes, assured by Independent validation of assertion
Redundant equipment accounts revoked Yes, assured by Service provider assertion
Service availability 99.99%, assured by Contractual commitment

Separation between consumers

Separation between consumers
Cloud deployment model Public cloud, assured by Service provider assertion
Type of consumer Anyone - public, assured by Service provider assertion
Services separation Yes, assured by Service provider assertion
Services management separation Yes, assured by Service provider assertion

Governance

Governance
Governance framework Yes, assured by Independent validation of assertion

Configuration and change management

Configuration and change management
Configuration and change management tracking Yes, assured by Service provider assertion
Change impact assessment Yes, assured by Service provider assertion

Vulnerability management

Vulnerability management
Vulnerability assessment Yes, assured by Service provider assertion
Vulnerability monitoring Yes, assured by Service provider assertion
Vulnerability mitigation prioritisation Yes, assured by Service provider assertion
Vulnerability tracking Yes, assured by Service provider assertion
Vulnerability mitigation timescales Yes, assured by Service provider assertion

Event monitoring

Event monitoring
Event monitoring Yes, assured by Service provider assertion

Incident management

Incident management
Incident management processes Yes, assured by Independent validation of assertion
Consumer reporting of security incidents Yes, assured by Service provider assertion
Security incident definition published Yes, assured by Service provider assertion

Personnel security

Personnel security
Personnel security checks

Secure development

Secure development
Secure development Yes, assured by Service provider assertion
Secure design, coding, testing and deployment Yes, assured by Service provider assertion
Software configuration management Yes, assured by Service provider assertion

Supply-chain security

Supply-chain security
Visibility of data shared with third-party suppliers Yes, assured by Service provider assertion
Third-party supplier security requirements Yes, assured by Independent validation of assertion
Third-party supplier risk assessment Yes, assured by Independent validation of assertion
Third-party supplier compliance monitoring Yes, assured by Independent validation of assertion
Hardware and software verification Yes, assured by Service provider assertion

Authentication of consumers

Authentication of consumers
User authentication and access management Yes, assured by Service provider assertion
User access control through support channels Yes, assured by Service provider assertion

Separation and access control within management interfaces

Separation and access control within management interfaces
User access control within management interfaces Yes, assured by Service provider assertion
Administrator permissions Yes, assured by Service provider assertion
Management interface protection Yes, assured by Service provider assertion

Identity and authentication

Identity and authentication
Identity and authentication controls

External interface protection

External interface protection
Onboarding guidance provided Yes, assured by Service provider assertion
Interconnection method provided

Secure service administration

Secure service administration
Service management model

Audit information provision to consumers

Audit information provision to consumers
Audit information provided Data made available by negotiation, assured by Service provider assertion

Secure use of the service by the customer

Secure use of the service by the customer
Device access method
Service configuration guidance Yes, assured by Service provider assertion
Training Yes, assured by Service provider assertion
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