Polar Moment Ltd

Amazon Web Services (AWS) Consulting and Support

As an AWS Consulting Partner, we help customers to optimise their use of AWS through increased agility, performance and security of cloud environments . Our software development team has real world experience in migrating applications to the cloud as well as developing for cloud server-based and serverless application architectures.

Features

  • Polar Moment is an AWS Consulting Partner
  • Polar Moment is ISO9001 and ISO27001 accredited
  • Migrate your existing applications to the AWS Cloud
  • Improve the security of your AWS infrastructure
  • Save money through a review of your AWS usage
  • Increase AWS resource utilisations
  • Scale your cloud environment more efficiently
  • Automate your development and test environments

Benefits

  • AWS partners have a proven track record
  • ISO quality standards ensure consistency of delivery
  • Innovate faster, reduce costs and operate more securely with AWS
  • The tools and services to ensure security and compliance
  • Optimise your spend across your AWS environment(s)
  • Why have AWS resources sitting idle, review and save
  • Scale on demand and/or schedule scaling for peaks
  • Make use of infrastructure as code

Pricing

£400 to £900 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.rozek@polarmoment.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 2 1 7 6 5 7 4 9 4 3 9 3 4 8

Contact

Polar Moment Ltd John Rozek
Telephone: 01252 810061
Email: john.rozek@polarmoment.co.uk

Planning

Planning service
Yes
How the planning service works
Upfront planning and analysis is vital to a successful cloud migration and to ensuring that the expected business benefits are understood and then subsequently realised. Identifying the workloads that are prime candidates for cloud migration is key and then understanding the applications and infrastructure needed to deliver them. We then work with you to develop a model and plan for the migration including the expected total cost of ownership (TCO) before we begin to migrate. Building a picture of the workload and applications in advance allows the appropriate cloud services to be selected for your cloud migration.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Amazon Web Services

Training

Training service provided
Yes
How the training service works
We are able to provide focused training on a range of AWS services for technical personnel - this is often more a blend of consultancy and training, based on your specific use case and business problem. We discuss this with our customers in advance before advising whether we can help or another AWS partner would be more suitable to provide the training.
Training is tied to specific services
Yes
Services the training service works with
Amazon Web Services

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Upfront planning and analysis is vital to a successful cloud migration and to ensuring that the expected business benefits are understood and then subsequently realised. Identifying the workloads that are prime candidates for cloud migration is key and then understanding the applications and infrastructure needed to deliver them. We then work with you to develop a model and plan for the migration including the expected total cost of ownership (TCO) before we begin to migrate. Building a picture of the workload and applications in advance allows the appropriate cloud services to be selected for your cloud migration.
Setup or migration service is for specific cloud services
Yes
List of supported services
Amazon Web Services

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We work to ISO accredited standards as well as the requirements of the AWS partner programme. For performance testing we are vendor-neutral but have experience of working with load and performance test tools to help our customers understand the impact of increased load and ensure that their environment will scale and perform in a way that meets both their performance criteria, but also their financial (budget) criteria for their AWS account.

Security testing

Security services
Yes
Security services type
Security testing
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide 24x7 support for a number of customers to ensure that business critical applications are always available and maintained. We have a support team that follows the sun and dedicated telephone support where necessary, as well as a support portal that allows tickets and service requests to be raised. We also make use of the range of monitoring and alerting features available within AWS to detect and react to deviations from the norm.

Service scope

Service constraints
None.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 0 Response within one hour of customer’s initial contact; Restoration within 2 hours of above Response; Resolution within 48 hours of above Restoration.
Priority 1 Response within one hour of customer’s initial contact; Restoration within 4 hours of above Response; Resolution within 48 hours of above Restoration.
Priority 2/3 Response within 2 working days of customer’s initial contact; Resolution within; next quarterly maintenance release if reported at least 40 days before the scheduled release, or, next but one quarterly maintenance release if reported within 40 days of the next scheduled release
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
N/a
Support levels
Priority 0 Response within one hour of customer’s initial contact requesting services; Restoration within 2 hours of above Response; Resolution within 48 hours of above Restoration.
Priority 1 Response within one hour of customer’s initial contact requesting services; Restoration within 4 hours of above Response; Resolution within 48 hours of above Restoration.
Priority 2/3 Response within 2 working days of customer’s initial contact requesting services; Resolution within; next quarterly maintenance release if reported at least 40 days before the scheduled release, or, next but one quarterly maintenance release if reported within 40 days of the next scheduled release

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£400 to £900 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.rozek@polarmoment.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.