Microland Ltd

Enterprise Learning Platform

Disprz - A category-defining Continuous Learning and Development Platform that creates tangible business impact by making Knowledge Development a way of work.

Features

  • Self Paced Learnin
  • Micro Learning
  • Online Learning
  • Virtual Live Training
  • Classroom training
  • Leaderboard
  • Chat
  • Social Learning
  • Learning Journey
  • MOOC Integration

Benefits

  • Classroom Training (ILT) Administration
  • Content Authoring
  • Learning Assessment
  • Mobile Learning
  • Skill-based and Journey-based learning
  • Coaching and Mentoring Intelligent learning recommendations
  • Integration with business systems
  • Integrated learning analytics
  • Supports offline access on devices
  • Resilient to low bandwidths

Pricing

£5 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

412485368745577

Microland Ltd

Nagaraja Kini

+44 -7725257954

nagarajakg@microland.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints No
System requirements It doesn't have any hardware requirements as it's Cloud based

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Ticket response is based on priority of the event/incident/request. 15 minutes is the minimum commitment for Priority 1 incidents on a 24*7 service coverage. Responses for other Priorities will vary from 30 minutes to 4 hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide Silver, Gold and Platinum level of support. This is based on support coverage of Silver 8x5, Gold 16x5, Platinum 24x7. Microland provides a designated Account Manager and a Service Delivery Manager for service governance.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Customers can start using the service after the relevant training.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction At the end of contract, the entire data dump is downloaded and shared with the client.
End-of-contract process At the end of contract, the entire data dump is downloaded and shared with the client.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service A separate mobile application is also available for accessing the features available on the web version.
Accessibility standards None or don’t know
Description of accessibility The Service is a Saas based product which can be accessed through web through a URL. On the Mobile, the application can be downloaded.
Accessibility testing Yes, the same is done at Testing and Production stage.
API Yes
What users can and can't do using the API User creation, authentication and single sign-on can be performed.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Any customization is carried out based on customer requirements.

Scaling

Scaling
Independence of resources We use auto-scalable architecture.

Analytics

Analytics
Service usage metrics Yes
Metrics types Standard Reports are available for download from the system basis the role ( L1, HR etc.). Repors can also be scheduled for download.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Disprz

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach The data can be exported through export option using analytics.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability We guarantee 99% availability.
Approach to resilience The resiliency is provided by running the application from two availability zones.
Outage reporting Any outage/alert is reported through emails.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels SSO with parent authentication system (ADFS, Google, O365)
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI India which is accredited to ANAB issued the certificate
ISO/IEC 27001 accreditation date 11/12/2016
What the ISO/IEC 27001 doesn’t cover Any services that does not fall under the category of “managed annuity services” are not covered.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO/IEC 27001

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach We have Change Management Process in place and all changes are done as per that, where change type is defined and CR for every change is raised.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We have VAPT process in place. It is done for all business applications by a third party organisation. This is done on a quarterly basis and the reports are published for the same. All vulnerabilities found in primary round are fixed before final round of the tests and reports.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We have implemented multiple monitoring tools and basis the same, all findings are published by the dedicated team with action taken on daily basis.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We as an organisation follow Incident Reporting Policy, wherein we cover the complete management of any incident.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We can share a link and credentials to our demo instance.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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