Fordway

Fordway IT as a Service

Fordway IT as a Service is a comprehensive, IT service provision that helps identify the IT improvements your organisation needs; works with you to transform them; then ensures they stay operational and secure. You’ll free up resources, access new capabilities, take back control to use IT in an innovative way.

Features

  • Comprehensive IT service for all Cloud, on premise services
  • 3 stage process to optimise your IT; Decide; Transform; Operate
  • Decide: help define architecture and ensure your business approves it
  • Transform: work with you to effectively implement target architecture
  • Operate: help run, manage and secure services 24x7x365 manned response
  • 6 technology streams: Public Cloud; On premise/private Cloud;
  • End user computing; Connectivity and Access; Security Management;
  • Application/Service Availability and Resilience
  • You concentrate on delivering digital transformation and business improvement
  • We ensure the IT you need is suitable and operational

Benefits

  • Customers focus on business improvement; we ensure IT supports this
  • All services charged on consumption, only pay as you use
  • ITaaS delivers ITIL; all services accredited to ISO20000
  • All services secured to ISO27001 and Cyber Essentials Plus
  • Optimises use of MS365, Azure and Fordway's secure hosting
  • Every element has defined controls for OFFICIAL-SENSITIVE
  • We work with you to define and implement ideal state
  • And take away the hassle of running and managing it
  • Guaranteed security is part of the package
  • Assurance of services through testing and audit

Pricing

£5.00 to £950.00 a unit

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

4 1 2 1 7 4 4 6 7 1 9 9 9 9 8

Contact

Fordway

Richard Blanford

01483 528200

tenders@fordway.com

Planning

Planning service
Yes
How the planning service works
Fordway have standard engagement documentation and migration templates which will be utilised as part of the service definition, service set uop and service operation. All implementation run to our PRINCE2/Agile project management process.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Fordway IT as a Service
  • Fordway IaaS/PaaS
  • Fordway DaaS
  • Microsoft 365 Suite (F1, E3, E5)
  • Microsoft Azure
  • Fordway Connectivity and Access Service
  • Fordway Security Monitoring as a Service
  • Amazon Web Services
  • Google Cloud Platform

Training

Training service provided
Yes
How the training service works
The training service is tailored to the buyer and dependent on the service provided
Training is tied to specific services
Yes
Services the training service works with
  • Fordway IaaS
  • Fordway Paas
  • Fordway DaaS
  • Microsoft 365
  • Microsoft Azure
  • Fordway Cloud Connectivity service
  • Fordway Application and Service Availability Monitoring
  • Fordway Security Management

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Fordway ITaaS is a platform independent migration and operation management process that ensures organisations implement fit for purpose infrastructure to support their operational processes and enables digital transformation and business improvement. It primarily works with Fordway's Cloud services, Microsoft 365 and Microsoft Azure, but is also applicable to AWS, Google Cloud and all other public cloud platforms.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Fordway IaaS
  • Fordway PaaS
  • Frodway DaaS
  • Microsoft 365, Office 365, Dynamics 365
  • Microsoft Azure
  • Fordway Cloud Migration Service
  • Fordway Service Management Service
  • Fordway Cloud Monitoring as a Service
  • Fordway Security Monitoring as a Service
  • Fordway Security Management

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Services are operated to ITIL best practice and audited against ISO20000. Services are secured against CIS and Cyber Essentials Plus best practice, meet OFFICIAL and OFFICIAL-SENSITIVE Government security classification and audited to ISO27001:2013.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Security Monitoring and Event Analysis
  • PSNA approved security hosting and design
  • List N (Nuclear) Certified organisation and facilities
  • Security incident remediation
  • Security baselining and testing
  • Continual Security Service Improvement
  • Virtual CISO service
Certified security testers
Yes
Security testing certifications
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Fordway have a wide rage of hosting, software and support services which include:
Fordway IaaS,
Fordway PaaS,
Fordway DaaS,
Fordway Cloud Intermediation Services,
Fordway Identity and Authentication Management,
Fordway Data Storage Service,
Fordway Cloud Monitoring as a Service,
Fordway Cloud Security Management as a Service,
Fordway Security Monitoring as a Service,
Fordway Disaster Recovery as a Service,
Fordway Backup and Restore as a Service,
Fordway Endpoint Protection as a Service,
Fordway Service Management Service,
Fordway Server Hosting Service,
Fordway Patch Management as a Service

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 incident 24 x 7, 15 minute response.
Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
All service components in ITaaS have specific SLAs with an overall service availability dependent on the services selected and integrated. All services are monitored and secured with manned support and response 24 x 7 x 365 from our UK SOC. Core services are supported with a Service Delivery Manager plus technical account management where applicable.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£5.00 to £950.00 a unit
Discount for educational organisations
Yes

Service documents

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