Dun & Bradstreet Ltd

D&B Optimizer for Salesforce

Optimizer enables access to Dun & Bradstreet's database of over 300 million businesses for your data applications. Off line or Integrated (API) solutions gives in-date commercial data on businesses worldwide. Optimizer offers enterprise applications or data sets via file matching, data append and multiple data fields.

Features

  • Access to information on over 300 million global businesses
  • High Availability 24 x 6.5
  • Quick API response time globally
  • Global data consistency, coverage and accuracy
  • Simple APIs that are easy to use and implement
  • Integrated Data matching, Data append & updating
  • Off line match & append process available
  • Understanding duplicate records to eliminate redundancy and inefficiencies

Benefits

  • Make informed decisions about businesses you’re working with
  • Access to information whenever you need it
  • Quick responses are especially important for high volumes transactions
  • Provide high quality data across services for our markets
  • Improves developer experience and reduces implementation costs
  • Compatible with other services
  • identifying a business to verify its existence
  • Enhancing and maintaining your master data

Pricing

£10000 per licence per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

4 1 0 6 2 8 4 6 6 0 7 3 5 7 3

Contact

Dun & Bradstreet Ltd

Ron Turner

01628492436

turnerr@dnb.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No constrains - the app is installed directly into a SalesForce org.
System requirements
  • Access to the Internet
  • Web Browser such as Chrome, Internet Explorer or Firefox

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24 business hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat is available through the D&B website or through the product
Web chat accessibility testing D&B do not offer any additional support for assistive technology but offer chat and phone mediums
Onsite support Yes, at extra cost
Support levels D&B have three levels of support available from basic set up and training ranging to bespoke levels of support including technical and project management support and consultancy, that require a fully Specified Statement of Works prior to contract agreement in order to provide Implementation and training quotations and estimates.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onboarding & Implementation team reaches out to provide support within 2 business days of purchase (unless customer declines). Training and walkthrough of the product are offerred with the option to utilize the learning portal for videos and documentation, support.dnb.com for assistance, and user guide complete with tips and best practices
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Other formats available upon request
End-of-contract data extraction Access to the product is withdrawn when the contract expires. Users can export important content prior to the end of service date.
End-of-contract process User's credentials are expired and all access to the product is withdrawn at the end of the contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Works via Salesforce's mobile app
Service interface Yes
Description of service interface App accessible via salesforce.com appexchange
Accessibility standards None or don’t know
Description of accessibility The app is accessed once a user is logged into the Salesforce.
Accessibility testing None
API Yes
What users can and can't do using the API API access is provided via standard Salesforce functionality
API documentation Yes
API documentation formats Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users can customize which data integration rules are turned on, which fields are written to the standard object, and where the D&B custom object is displayed on the standard object

Scaling

Scaling
Independence of resources This is handled by Salesforce

Analytics

Analytics
Service usage metrics Yes
Metrics types Usage reports available upon request.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Salesforce reporting can be utilized to export data
Data export formats
  • CSV
  • Other
Other data export formats Excel
Data import formats
  • CSV
  • Other
Other data import formats Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability System is available 99.9% 24*7 except for planned maintenance communicated to the customer. Any outages / downtime outside of this, is communicated immediately with customers and recovery plans put in place.
Approach to resilience Available on Request
Outage reporting 24*7 monitoring for services and application with service alerts and emails to on-call staff and customers.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication API is accessible via an API Key
Access restrictions in management interfaces and support channels Login credentials tied to administrative privilege restrictions.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 United Registrar of Systems
ISO/IEC 27001 accreditation date 03/07/2017
What the ISO/IEC 27001 doesn’t cover All 114 controls are included, none are omitted.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • D&B Business Information Solutions is accredited to IS027001 security standards
  • D&B Business Information Solutions accredited to IS09001 quality standards
  • D&B UK is authorised and regulated by Financial Conduct Authority
  • Dun & Bradstreet Ltd is accredited to Cyber Essentials Standards
  • Dun & Bradstreet Ltd is an approved JOSCAR supplier
  • Dun & Bradstreet Ltd is an approved HELLIOS supplier

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes D&B has published and maintains policies addressing information security and privacy requirements, a Code of Conduct, along with standards and procedures documentation as well, e.g., access provisioning. The Internal Audit group is responsible for evaluating compliance against policy. Internal Audit reports audit findings to the Board and tracks findings to completion. Dun & Bradstreet Ltd is certified to the ISO-27001 framework.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change tickets are opened in the automated change management system. The ticket describes the reason for the change; who requested the change and at what capacity; description of the requirements, risks and impacts; implementation, test, and back-out plans; scheduling information including analysis of potential conflict with other proposed changes. The ticket is reviewed by a Change Advisory Board at a regularly scheduled meeting. The CAB comprises technical and management representatives of each line of service management, reviews and approved or disapproves all change tickets. After the change is executed it is reviewed for post-change impact and metrics analysis.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Servers are scanned weekly for vulnerabilities. Per Policy, vulnerabilities and patches are deployed based upon the criticality of the vulnerability in-scope. E.g., high-risk findings must be remediated within 60 days.
Protective monitoring type Supplier-defined controls
Protective monitoring approach A SIEM is in place to provide secure collection of server OS security event logs; network device logs; Internet proxy; host/network IDS/IPS; email gateway, etc. The SIEM analyses and correlates information from the various input sources and provides near-real-time analysis and alerting. D&B also maintains a Security Operations Center (SOC), whose staff responds to alerts originating from the SIEM. Incident response documentation is in place.
Incident management type Supplier-defined controls
Incident management approach Events are evaluated for scope, impact, initial damage assessment and response level by the CSIRT team, Team members are engaged according to the scope and severity and brought into the Incident Management Team's ECC Call. The team is composed of ancillary groups and SMEs. A response plan is created containment strategy, eradication strategy, evidence retention and investigation steps. Execution is governed by the incident coordinator. Regular reports are created and provided to the CSIRT Team; timing intervals for issuing reports depend on the criticality of the event. The CSIRT team documents lessons learned. Post-incident activity is then undertaken.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £10000 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Full system included. Downloads not included. 3 week time period (can be extended on application)

Service documents

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