Larmer Brown Limited

Managed Hosting Service - Content Development & Deployment

Provision of Cloud based responsive and adaptive eLearning content creation tool including all technical, support, training and consultancy services.

Features

  • Web based authoring
  • Responsive and adaptive content
  • Zero plugin for Authors and Users

Benefits

  • One record and publish, multiple outputs
  • Publish once to any device - irrespective of screen size
  • Offline course completion
  • Tracking and Reporting
  • Simulation and non-simulation content from one toolset
  • Integrate third party content - video, audio, animation etc.

Pricing

£18000 to £750000 per unit per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

410280765970106

Larmer Brown Limited

Janice C Brown

07774184589

janice.brown@larmerbrown.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Larmer Brown provides services to support the majority of content development tools.
Cloud deployment model Private cloud
Service constraints No constraints - service is tailored to client requirements.
System requirements
  • All software (platform/environment etc.) is included in scope
  • All elements of the hosting environment is included in scope

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Weekend support can be provided upon request.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Not known but can investigate and advise if required.
Web chat accessibility testing We have not tested but can do so if required.
Onsite support Yes, at extra cost
Support levels Support is included as part of the hosting. SLA's depend on client requirements. We seek to adapt support type and SLA's to meet client requirements mindful that the solution is eLearning, not a business critical application.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started A customised combination of technical, training and consultancy services.
Integrated elearning is the primary form of learning, however, user documentation and quick reference guides can also be produced if required. The technology provides Performance Support - micro learning chunks chosen by the users at the time they need the knowledge, providing a more rapid adoption of new technology and process.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction We package up published and source content and agree transportation via a format that suits the client.
End-of-contract process End of Contract Services are included in pricing.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There are no differences, Users can start a course on their laptops and finish it on their phones - adaptive and responsive content.
Accessibility standards WCAG 2.0 A
Accessibility testing The HMRC Accessibility Team have completed testing of this application working with the software vendor.
API Yes
What users can and can't do using the API Any Author can create and edit API technology from the content creation interface. Typically to import learning content into an LMS.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Every solution provided is customised to meet the client's specific requirements. We believe the investment made before development commences will reap benefits during development.
The content, look and feel can be customized to include corporate branding and reflect corporate style.
Users cannot customize content without prior training on the developer tool and approval from the project team.
The content can be customized by certified authors or super-users

Scaling

Scaling
Independence of resources Yes - latency and performance are continually monitored by our Hosting Partner.

Analytics

Analytics
Service usage metrics Yes
Metrics types Monthly Reports by default, more often on request.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold DominKnow and SAP

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Content packaging for export purposes is included within the managed hosting service.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability We backed-off availability of the service with our Partner Rackspace. In the last 9 years we have experienced 100% availability.
Approach to resilience Available upon request.
Outage reporting Email alerts according to the Contract.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Assess criteria functionality is a feature of the dominKnow solution.
Access restriction testing frequency Less than once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Via our Hosting Partner RackSpace.

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Security Governance is managed by our hosting Partner.
Information security policies and processes We have standard RackSpace policy which can be enhanced upon request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Regular reviews and system runs to ensure service components are meeting requirements.
Changes are discussed and agreed with client.
Program of changes provided for discussion and agreement.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our hosting partner is authorised to manage this aspect of our service.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our hosting partner manages this aspect of our service.
Incident management type Supplier-defined controls
Incident management approach Our hosting partner manages this aspect of our service.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £18000 to £750000 per unit per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Tailored Pilot Program to meet criteria identified by client.

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑